Im a Hotelier for over 25 years and I know whats going on in this kind of business, first of all upon arrival ( around 3:30 PM ) I have to wait over 40 minutes to get my room, i asked several times what the problem was and the only answer was SOON WILL GIVE YOU THE ROOM very bad attitude of all staff, rude and sad faces. Once i got my room ( i booked a suite ) the shape was horrible, carpet dirty, curtains old and were smelling like old, air conditioned old and not working property, sheets dirty, many lights did not work, shower old and dirty, water from shower was with no pression at all , did not have towels in the room, and when i asked was told to wait ( got the towels al 9 PM ) did not have iron and when i ask was told they did not let clients to iron in the room, and was offered to iron my cloth with the maid for a fee that i have to pay in cash at the moment, i had a meeting the following day so i need to pat the maid.
the free breakfast was taste less and i could continue on and on
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- Also Known As:
- Cumberland Hotel Caracas