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“THE WORST HOTEL I EVER BEEN” 1 of 5 stars
Review of Hotel Caracas Cumberland

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Hotel Caracas Cumberland
3.0 of 5 Hotel   |   Segunda Avenida de Las Delicias de Sabana Grande | Entre Av. Solano y Libertador, Caracas, Venezuela (Sabana Grande)   |  
Hotel amenities
Ranked #48 of 86 Hotels in Caracas
Cancun, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
“THE WORST HOTEL I EVER BEEN”
1 of 5 stars Reviewed August 27, 2012

Im a Hotelier for over 25 years and I know whats going on in this kind of business, first of all upon arrival ( around 3:30 PM ) I have to wait over 40 minutes to get my room, i asked several times what the problem was and the only answer was SOON WILL GIVE YOU THE ROOM very bad attitude of all staff, rude and sad faces. Once i got my room ( i booked a suite ) the shape was horrible, carpet dirty, curtains old and were smelling like old, air conditioned old and not working property, sheets dirty, many lights did not work, shower old and dirty, water from shower was with no pression at all , did not have towels in the room, and when i asked was told to wait ( got the towels al 9 PM ) did not have iron and when i ask was told they did not let clients to iron in the room, and was offered to iron my cloth with the maid for a fee that i have to pay in cash at the moment, i had a meeting the following day so i need to pat the maid.
the free breakfast was taste less and i could continue on and on

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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76 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 23, 2012

We were advised not to go into Caracas and so just transfered through the airport on to our next destination Los Roques - everything was fine.
A friend decided to take the risk and went in to stay a night at The Cumberland.
She was robbed of all her money as she arrived at the hotel probably by the taxi driver and only just managed with the help of the hotel staff to get back to the airport for her flight out the next morning.
I would hate to be working for the tourist board of this country as it would appear that the capital city is now a 'no go' area for international travellers.
My advice is to fly straight through or at the very least only stay at the Hotels immediately adjacent to the airport which ,unfortunately, are some of the most expensive in South America.

Stayed February 2012, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Top Contributor
147 reviews 147 reviews
37 hotel reviews
Reviews in 47 cities Reviews in 47 cities
82 helpful votes 82 helpful votes
1 of 5 stars Reviewed August 5, 2010

Rooms are smelling as the carpets are quite dirty.The breakfast, internet connection and hotel services in general were quite poor. Rooms on the left side of the hotel are exposed to 24 hour noise from the large aircond. machine at the ground floor. Lifts are suspect, breaking very often. We did not have any problem in the area, and went out for walk at midnight. This hotel is not worth 100 dollars a day,

  • Stayed July 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
1 review
1 of 5 stars Reviewed February 3, 2010

Believe the horror stories about this hotel, it is by far the worst I've ever stayed in. I knew that Caracas was a dangerous city before I went, but nothing could prepare me for the sheer feeling of dread everytime I stepped outside into the street. It is situated in one of the most dangerous and crime ridden parts of the city, the Sabana Grande area. Even the home office warns people not to stay in that area, I found that out after I went there.

The hotel itself was rundown, dirty and noisey, the staff were unfriendly and unhelpful and hardly any spoke a word of English, the breakfast (which was included in the price was inedible. The only good thing was the restaurant in the evening, the quality of the food was much better.

  • Stayed September 2009, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Poland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 6, 2009

Dirty expensive, no service help in any case.
Food was terrible and expensive. Location not really safe.

Do not go there!!

  • Stayed December 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Lavonia, Georgia
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed May 1, 2009

I stayed in the Hotel Caracas Cumberland twice. This hotel was filthy. The carpets were so dirty I didn't want to remove my shoes. The staff was uncaring and unhelpful. The nightstand lights in the room didn't work. The air conditioning sounded like a locomotive and since all the knobs were broken off, there was no way to control it. The eigth floor smelled like they hadn't taken out the garbage in a month. Each room has it's own water heater, which was barely warm, and if you rushed, you could get through most of a shower before you ran out. There was no drinking water provided and the towels were frayed rags. The windows didn't close and the door to the patio didn't close nor lock. This meant that insects and street noise entered the room freely. The weekend noise was very loud from street parties until 2 am, and then the roosters started making nose at 4. I didn't dare try the breakfast. As bad as my rooms looked, I was afraid of what the kitchen might be like. During checkout, the desk person turned her back on the customers for 5 minutes while she completed a personal call. All this for a mere $150 a night. The internet service was poor and although advertised as "in-room" was really only available in the lobby or restaurant.

  • Stayed April 2009, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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ottawa
1 review
3 of 5 stars Reviewed April 10, 2009

Yes, the staff was busy most of the time but the rooms were quite nice and the area, for Caracas, was relatively safe.

  • Stayed April 2009
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Caracas Cumberland

Address: Segunda Avenida de Las Delicias de Sabana Grande | Entre Av. Solano y Libertador, Caracas, Venezuela
Location: Venezuela > Capital Region > Caracas > Sabana Grande
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 86 Hotels in Caracas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Caracas Cumberland 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Cumberland Hotel Caracas

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