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“A beautiful hotel but not for the faint hearted” 3 of 5 stars
Review of Gran Melia Caracas Hotel

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Gran Melia Caracas Hotel
4.5 of 5 Hotel   |   Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela (El Recreo)   |  
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Ranked #8 of 84 hotels in Caracas
Milan, Italy
Top Contributor
143 reviews 143 reviews
91 hotel reviews
Reviews in 56 cities Reviews in 56 cities
193 helpful votes 193 helpful votes
“A beautiful hotel but not for the faint hearted”
3 of 5 stars Reviewed October 14, 2010

Caracas is renown for its expensive hotels and this is no exception. However, I got a promotional saturday night rate: 650 Bolivars (100 Euros according to the official exchange rate but only 55 Euros according to the black market exchange rate - guess where I changed my Euros!)

As you enter the impressive lobby you are greeted with the pleasent sound of the piano and beautiful chandeliers. However, during my 24 hour stay I witnessed a police hold up of a suspicious looking car. Three policemen were holding their guns at rather suspicious looking men and this was in broad day light - just 50 metres from the hotel entrance! The area of Sabana Grande is very dangerous and you would have to be mentally disturbed to venture out after 10pm. Luckily the doorman wont let you out if you even try as they kindly warn all guests to stay indoors at night or take a hotel taxi otherwise.
There is a large shopping centre next to the hotel. It has a food court but dont expect to find any shopping bargains. President Chavez has declared war on private enterprise and the hefty taxes he imposes on private business translate to ridiculosly high prices.
The main problem I faced was that despite putting a DO NOT DISTURB sign on the door, the cleaning lady rang the bell at 11:30am and immediatly said: "desculpe senor"! That didnt help me get back to sleep and my late check out was, alas, useless.
The pool is big and the views are ok. Breakfast was dissapointing. I got there at 10:15am and most of the food was gone by then. What was left was not tasty either.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sao Paulo, Brazil
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 15, 2010

It is difficult to make any good comment when you loose 40 minutes to do the check in. In 40 minutes, the staff would be able to attend only 4 guests ! I don't think that this hotel gives some training your employees. It is definitely not Melia standard, even "Gran Melia".

Rooms are big, in the past very nice, but it is still nice. Needs some renovation, but in overall is good. I tried to use room service and I had to pay in the lobby (!!!???) as they don't receive in cash or can charge in the room. So, another 15 minutes lost in the line.

Venezuela is now overpriced, and this hotel is not different - USD 270 per night.

  • Stayed September 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2010

I know the IHG Tamanaco, Embassy Suites and Altamira Suites; but this is my favorite hotel in Caracas ! Very rich and good all-you-can-eat buffet breakfast and diner !!! That's the main reason I went there in the past, but I wanted to return because of his 'grandeur'.
It has a very impressive lobby in all shiny marble, with a piano, ... Gorgeous.
The rooms are BIG, with a HUGE bed, and extra pillows. You also have a bubble bath, but that normally doesn't work. Hey, you're in Venezuela.
Taxi's are no problem, it seems save.
Next (I mean, really next, within 0 min of walking) there is the shopping center 'El Recreo'. You could get killed there, but hey, you're in Venezuela.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Milan
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 2, 2010

I spent just 2 nights there, but definitely I'd say that is should be considered as a 3 star hotel..nothing more
despite the fashion of the hall, services are quite poor for an hotel of this fame
There was no free wi-fi connection, which surprised me a lot considering what you're paying for a room here; the jacuzzi in the room was not working, there were almost no amenities and the room was quite small
the checking in and checking out took really a lot of time
ok..nothing too tragic at the end, but for a 5 star hotel at this cost, it is something to complain about
Should it be rated as 3 star and reduce the price to an half, then it would be perfect

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed July 15, 2010

The hotel used tu be very good. The hotel has no maintenance, the rooms have not been updated, there is no air conditionning in the lobby. The area is very dangerous.

  • Stayed June 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 9, 2010

The first few times I stayed at the Melia I had a great experience. I stayed high up on the 15th or 16th floors facing the lobby side of the building. There were the usual 3rd world inconveniences (burned out lights, slow plumbing, etc.), but the staff was always quick to respond. The location is also great for me, requiring just a short walk to my customer's offices. So all was good....until this visit. The rates on the rooms above the 14th floor have been raised drastically, from ~$150 USD per night to over $300 USD per night. As a result, I stayed on the 6th floor - on the back side of the building opposite the lobby. Oh my God what a racket!! The traffic noise from the highway is non-stop 24-7 with absolutely no way to block it out. You have to be dead-tired to get any sleep at all. It's unbelievable. Soooo.....bottom line - if you stay at the Melia, make sure you specify front (lobby) side of the building, and stay high up if you can afford it. The 12th floor in the front would be the ideal combo of price and location. Also, be aware that the rooms below the 14th floor do not include some amenities - like breakfast and access to the gym.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
61 reviews 61 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 12, 2010

The only complaint I have to give about this hotel is their check-in service. As I arrived late to the hotel, I couldn't check-in in the executive floor, so I had to wait for more than 45 minutes because there was only one person working. This person was very slow and seemed to be without knowledge of his position.
The other inconvenience was that they told me they were taking my luggage to my room, however this never happened. I had to call twice, and nothing. So, I had to go downstairs and ask for my luggage. At that point they said they never got the receptionist's order to deliver my luggage.
Their room service was excellent, and the room was very comfortable and clean.
Checking-out at the executive lounge was a different experience, totally different but in a good way. The lady was very efficient and professional, and apologized for what happened when I checked-in.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Melia Caracas Hotel

Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas > El Recreo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Caracas
#3 Romantic Hotel in Caracas
#4 Luxury Hotel in Caracas
#6 Business Hotel in Caracas
#6 Best Value Hotel in Caracas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Gran Melia Caracas Hotel 4.5*
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Also Known As:
Gran Melia Caracas
Caracas Gran Melia

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