I am in the hotel now after an OK night's sleep - one of the only easons I gave it even two stars is the beds are still nice. However,when I walked in the room, the curtains had fallen down and were balled up in a corner and the rest were hanging at a sorry angle, ready to fall if pulled. How did this room get serviced and who said it was 'ready" for a guest?. At $300 per night (corporate rate) one would expect bettter. I called down to complain and a "tecnico" was sent up to reset the drapes on a few rungs so at least they kept out the light. Wish I had a camera to post the lopsided results. Anyway, when I opened "the drapes" this morning, I was shocked to find windows so dirty I could hardly see out of them anyway. This is just sad. The rest of the hotel is outdated and ugly. Most of the serivce is pleasant but still oddly demanding giving the circumstances. If it weren't for the fact that I stayed in the JW Mariott in Bogota last month, so I KNOW they can do better, even in Latin America, I would write off this hotel chain forever. The JW Mariott in Bogota is an absolute dream. So why this? I am gussing it is because of the state of the country and the fact that most businesses can't repatriate any profits. I do understand that as my business has the same issue. But still, if you have all of the money stuck in the country why not use it as advertising for the rest of the Mariott chain? Why stick your oldest and most loyal customers, the ones who are in this country through thick and thin - with a bad experience? Fine, don't redecorate. But fiilthy windows (I mean filthy) and falling down drapes are inexcusable at this price. I wouldn't expect that from a two star pension.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.