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“luxury hotel” 4 of 5 stars
Review of JW Marriott Hotel Caracas

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JW Marriott Hotel Caracas
4.5 of 5 Hotel   |   Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela (El Rosal)   |  
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Ranked #1 of 86 Hotels in Caracas
Milan, Italy
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“luxury hotel”
4 of 5 stars Reviewed December 27, 2012

It is a JW Marriot that's all!
I stayed only one night in a suite for business. The hotel is excelent and safe, the bedroom is very good, but the bathroom is not so good compared to the bedroom.
In my room there were two wide screen television with satellite.
The WIFI connection was not included, It is horrible comparred to the cost of the room.
There is an expensive buffet resturant in the hotel.
The swimming pool is amazing.

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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343 reviews from our community

Traveler rating
    183
    77
    49
    24
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Guaynabo, Puerto Rico
Top Contributor
62 reviews 62 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 1, 2012

I arrived on 11/27/2012 and from the beginning people were very charm and nice
room was very good, clean and with a lot of space
Room service is excellent, fast and very well served
People in the restaurant is very cool and people oriented. very fast service
House keeping asked me the best hour since i was working a lot from the hotel and they did not wanted to disturb

very secure place and nice options to eat

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 12, 2012 via mobile

Arrived late on a Friday evening after a long domestic flight, and after a tortuous check in was told that restaurant would be open til 23:30 - unfortunately someone did not advise catering staff who clearly did not want to receive customers. Hardly any choice of food available, no wine list and complete absence of anything resembling customer service, rather the customer was considered by staff as being an inconvenience. More of the same on Saturday, with no concierge available and front desk staff completely unwilling / unable to assist. Bellboy completely incapable of even hailing a taxi!!. Checking out on Sunday was a repetition of the laborious check in, with the hotel trying to charge for five days of internet service when I had been a guest for less than 48 hours!

Final insult was charge of 500 Bolivares (more than USD100 at official exchange rate for a taxi (VW Jetta, not a limo!) to the airport.

This was the service provided to an Elite member - frankly apalling!! Save your cash and stay anywhere else in Caracas!

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
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San Salvador, El Salvador
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 27, 2012

The hotel pices in Venezuela are very expensive compared to other parts of the world. In I pay $300 for a room in the USA or Europe, I will get a five star hotel. Here in Venezuela, you will get a 3 star hotel. The hotel and the rooms are nice enough. Not perfect but everything worked fine for a 3 star hotel. The room and the bathroom are fine and almost clean. The restaurant are ok but the menucard could be more interesting. A lot of things in the menu card do not excist. The service annd the staff could be a lot better and there are certainly room for impruvement.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Aruba
Top Contributor
125 reviews 125 reviews
12 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 21, 2012

We stayed at the JW Marriott for 3 days on business, which was perfect. Excellent service from the staff at the front desk and from Cecilia at the concierge - she took care of all our transportation in Caracas. Great meeting spaces and good food, with even a visit from the chef at our table.

Even though a little pricey, rooms, cleanliness and service makes it all worth while !

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 19, 2012 via mobile

The JW Marriot at Caracas is ok, but needs to be brought into the 21st century. They only have WiFi in the lobby area. In the rooms it is only cable connection (useless for an iPad). The menu in the restaurant is extremely short. The service at the restaurant varies greatly depending on who you get. For instance, one of my colleagues ordered an arepa for dinner, the simplest dish. When all the others (except him) were enjoying dinner, the writer came to him to say, "oh, if you want your arepa baked it will take longer, do you prefer it fried?". The arepa, ordered with everyone else's dishes, finally came when we were all finishing (and fried, of course). Oh, and there is only 1 restaurant at night... If you get a room in a lower floor, the noise from cars on the street at night will not let you sleep (it is ok in upper floors). Rooms are nice and clean. Overall, ok, but lower your expectations.

Stayed October 2012
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Philadelphia, PA (USA)
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 11, 2012

I was raised in Venezuela and had to stay here for a wedding. The hotel feels luxurious and the rooms and bathrooms are VERY nice. However, Internet service doesn't work well. You are charged $25 per day to use the cable Internet on your room. From what I heard Internet is a bit of an issue everywhere in the country but in this type of hotel I was expecting a little more.
The service was nice and cordial and will most certainly stay there again.

Room Tip: A few blocks from the hotel there is a little pastry place called Market Gourmet --- YUM!!! Is all I...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > El Rosal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Caracas
#1 Business Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Luxury Hotel in Caracas
#7 Best Value Hotel in Caracas
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott

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