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“Expensive hotel and low service” 3 of 5 stars
Review of InterContinental Tamanaco Caracas

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InterContinental Tamanaco Caracas
4.0 of 5 Hotel   |   Avenida Principal de las Mercedes | PO Box 467, Caracas 1060-A, Venezuela   |  
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Ranked #18 of 86 hotels in Caracas
Colombia
Top Contributor
60 reviews 60 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
“Expensive hotel and low service”
3 of 5 stars Reviewed February 9, 2012

This Hotel should be an Intercontinental Standar but it is not. When I checked - in I got a 5th floor room. When I got in . . . was smelly and dirty . . and some bulbs did not work . . also the batch was plenty of water . . . I was requested for a Credit Card (normal) to cover any extra expense but Mini Bar was not open.

I went Lobby and asked to fix all those issue and most of them were fixed in a quick time but Mini-Bar have to wait until next day. Water on bath still there.

Asked them to get an upgrade room because TV was 21" and very awful cable signal ... they said you paid for the standar queen bed and this is what it is . . . (I paid $1250 USD x 6 night) and I did not deserve a nice room....

Restaurant is good, nice selection but expensive (as other Inter) but it is good. Personal service at Lobby sucks.... worst people ever I saw... they treat you like you are asking for charity . . . even Vzla is expensive ... a USD 200 per night you deserve more than that....

I just came from Intercontinental Cancun and paid half of this for a nice room and better people . . .

Tamanaco Inter has a good location and you can walk to Las Mercedes.

Room Tip: Get a renewal room when paid the reservation.
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  • Stayed February 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTamanaco, Manager at InterContinental Tamanaco Caracas, responded to this review, February 14, 2012
Dear Juan Alejandro,
We are so sorry for your bad experience!
First about the room, you have all the reason, this is not acceptable, we're working in a very hard process of renovation of all our rooms, we have a new floor and i can promise that here are the best rooms of the city, we are so sorry but, as i told you, we are working on this.
About the service of reception, this is completely unacceptable, and if you have some name of the personal of the reception, please let us know.
I'm reporting this situation to the reception manager and we will take actions about this inmediatly.
Thank you for your comments and if you want to come back, please feel free to write me directly.
Best regards,

Silvana Natale
PR Director
Silvana.Natale@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Brasiiia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 30, 2012

The only one cheap thing you will find in Venezuela is the Gas. If you drink gas, ok. The prices are very high at no good service quality. At this Hotel we had a problem with our Expedia Reservation and only after many calls it was solved. The quality is not the same as the price.

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTamanaco, Manager at InterContinental Tamanaco Caracas, responded to this review, January 31, 2012
Dear Marsio,
We are so sorry for your experience in our country.
The economic situation is difficult for all the industrial sectors now, but we are working for provide a better product, according with our prices.
Actually we have the same standard price for room of all the others hotels in Caracas.
Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Fl., USA
Top Contributor
90 reviews 90 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed January 30, 2012

Too many problems. Reservations desk full of customers, waited long time. Rooms too small. Big pool but bot private enough. Food OK but waiters not very friendly. Was told best hotel in Caracas but it fails miserably. Only good this is that is located near las Mercedes where there are many restaurants. Of course with bthe Chavez situation every place lacked something. I am sure it was better before.

Room Tip: Choose another hotel.
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  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTamanaco, Manager at InterContinental Tamanaco Caracas, responded to this review, January 31, 2012
Dear Mr. Jose,
We know already that the situation of our country is a little difficult right now, but we are working for be better in our product and service.
We are sorry about your experience, and we promise that the next time will be better.
Thank you for your review, we will alert to all the departaments involved.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon, Colorado
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 of 5 stars Reviewed January 2, 2012

I've had to stay at this hotel several times since the company I worked for made me stayed there, but I work in hospitality and customer service and I must say this is the worst hotel I have ever stayed in, the restaurant stuff is pretty rude and some of the front desk have no manners as well, the hotel itself is somehow nice, but the overall experience makes it a place you never want to go back to.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelTamanaco, Manager at InterContinental Tamanaco Caracas, responded to this review, January 9, 2012
Dear Charlita,
We already answer you by DM, but again, we apologize for this bad experience.
We will be waiting for your answer.
Thank you,

Silvana Natale
RRPP Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 25, 2011

I stayed at the Tamanaco twice within a week because my hosts in Venezuela made a reservation for me there. Although I had read the generally unfavorable reviews of the Tamanaco prior to my departure for Caracas, I was still willing to keep an open mind.

On my first two-night stay, I thought that the other poor reviews of the hotel might have been a bit harsh. I had a nice room, the front desk attendants were pleasant and helpful, and the breakfast was delicious. I agreed that the furnishings in the guest rooms were a bit dated and tacky, but overall, my room was comfortable, clean, and generally nice.

And then...

I returned to the Tamanaco a week later at the conclusion of my stay in Venezuela. The room to which I was assigned was definitely not of the same quality as my room the week before. The carpet was dirty, stained, and tattered. The furniture and the closet doors were old and scratched up. The window had been left open, so there were many mosquitoes in the room. I asked the front desk if I could get a renovated room, or a room similar to the one I had had the week before. The attendant insisted that my room was in the same category as the one I had the week before. The two rooms might have been in the "same category", but there was a definite difference in the quality between the two rooms. As other reviews on Trip Advisor have stated, the quality of the room I had on the second visit was more like a budget motel than a room at an InterContinental hotel.

The coup de grâce was when I checked out. The front desk attendant presented me with a bill that far exceeded my actual charges. Even though we could both see the itemized bill for my meals and minibar expenses, the amount he wanted to charge me was 536 bolívares fuertes more than my actual bill. I refused to sign for the charges. The attendant attempted to correct the bill, admitting that there was an error, but then he said that he did not have the "authority" to override the mistake. He continued to say that it was a "system error." His only attempt to rectify the situation was to offer me credit for a future stay at the Tamanaco. I declined the offer because I do not intend to be in Caracas any time soon.

I needed to go to the airport for my departing flight, so I asked the attendant to have the general manager contact me via email to address the mistake in the charges. To date, the general manager has not contacted me, and there has been no apparent effort by the Tamanaco to remove the overcharge.

There is no itemized list of expenses that would justify the overcharge. If the management at the Tamanaco does not contact me to remove the charges, I will be in touch with my credit card company to dispute the charges. I have all the paperwork that shows how much I actually owe, so I can prove that the charges billed to my card by the Tamanaco are a mistake.

In summary, the Tamanaco has the ability to provide good service and a comfortable experience, but it is not consistent. You may get a nice room, or you may end up with a sub-standard room. The most troubling thing about the Tamanaco is the billing error and the lack of response by management. While mistakes sometimes happen, it is the responsibility of the hotel to admit the mistake and solve it quickly to the guest's satisfaction. So far, the Tamanaco has failed to do this. Until they do, I wouldn't recommend the Tamanaco to future guests. The price of staying at the Tamanaco is way too high to have such inconsistent and poor service.

  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 8, 2011

Stayed at the Tamanaco Oct. 24-28, 2011.
Its still a landmark but the age of the property is showing. Even though its a "non-smoking" hotel, you can smell cigarrette smoke in the hallways.
My room was very small, had stained carpeting, leaking toilet, A/C not working properly and none of the issues were fixed after reporting them.
Word is, the Gov't has a hand in the hotel now-a-days...not surprisingly, it shows.

With many Good hotel options in Caracas today - I'll never stay at the Tamanaco again!

Room Tip: You have to be an Intercontinental Ambassador to get an upgrade - only way!
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  • Stayed October 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 27, 2011

Spent many hours here reading the Sunday edition of the New York Times. Most of the week. Not much in the way of tv when I lived here unless you liked Sabado Sensacional!!! and Los Professionales con Bodie Y Doyle.

This is a strange hotel that shouldn't really have soul, but it does. Seems a little jaded compared to its seventies/eighties heyday, but still charms me.

Room Tip: Try and get one overlooking the Avilla. Stills gives me a buzz looking at the planes flying through...
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  • Stayed November 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Tamanaco Caracas

Address: Avenida Principal de las Mercedes | PO Box 467, Caracas 1060-A, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Caracas
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — InterContinental Tamanaco Caracas 4*
Official Description (provided by the hotel):
Tamanaco InterContinental Caracas is a tropical oasis in the heart of one of the city s most prestigious shopping, entertainment and business districts. The majestic Avila Mountain is accessible by cable car, and attractions such as the historic town of Hatillo, the Museum of Fine Arts and the San Ignacio Commercial Centre are an easy drive away. ... more   less 
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Also Known As:
Intercontinental Tamanaco Caracas Hotel Caracas
Intercontinental Caracas
Caracas Tamanaco Hotel

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