Gustavo and Brenda at Hostal Dal Bo are amazing! I spent two nights there when I first arrived in Caracas and felt very well looked after. Gustavo provided entertainment, beers, food, a mobile phone and recommendations for restaurants and sightseeing - he was invaluable.
The hostel itself was cosy and extremely clean. There's a great selection of dvds to watch if you don't fancy going out, free wifi etc... this place has everything, PLUS a delicious free breakfast!
When I had to return to Caracas under unpleasant circumstances, Gustavo made sure I was okay and looked out for me as a friend. It was wonderful to have someone friendly and trustworthy to help out in Caracas! I can't thank him enough.