A new, modern hotel, centrally located in the Eastern part of the city in a well concurred street.
The check-in was quite unusual to say the least, they were 3 receptionists, 2 ladies and a male; approached the male who appeared to be available but he ignored me completely for a fair amount of time; when I asked very politely if he could please assist me, his reply was that he was busy and only had 2 hands.
The lobby is OK with a seating area that leads to the banquet area and a bar; the barman was quite pleasant.
The 3 elevators were noisy with unsightly floor doors.
The halls leading to the guest rooms are quite dark; they are painted burnt red as well as quite a few areas of the hotel including one of the walls of the guest rooms.
The room was average in size, with a floor to ceiling window that faced West, which was adequate since those facing East (the street) could be noisy. Even though the hotel is new, the wooden furniture was scratched. The bed was comfortable, a bit on the soft side; the flat TV was new but the reception was quite poor and the choice of channels limited. The bathroom was rather small with an enclosed shower and no bathtub. Few but good quality amenities were provided. The towels were a bit frayed. Some floor tiles were chipped and somewhat unsightly.
Breakfast was disappointing, we had to wait 45 minutes for an a la carte order; after a bit of complaint, the manager personally took care of our order (which had been misplaced).
There are two levels of parking in the basement, a blessing, in a very congested city like Caracas.
Check out was fairly speedy but again the assistants were a bit curt; avoided the male receptionist.
The banquet manager was outstanding and to be complemented, she made up for the shortcomings of the hotel; she was very professional, helpful and pleasant to deal with.
In general service was erratic from very poor to excellent.
Rooms on the West side are quieter; choose upper floors.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We do our best to create a lasting impression, an impression that hopefully is positive. We are sorry you encountered a series of unfortunate service interactions; however, I thank you for sharing these experiences - all departments involved have been notified -, allowing us the opportunity to recognize and understand the details that affect a discoverer’s stay.
We are hopeful you will give us the chance to host you again in order to show you the excellent service we are known for and of course, create a new and better impression of the Renaissance Hotel La Castellana Caracas.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.