This is a very new hotel (2009 I think), so everything is modern and works well. . The location is great, even for walking around, which is not always an option in Caracas. Service is wonderful, front desk, restaurant, room service, everyone is very professional.
On the bad side, there is no wifi in the rooms, they do have wire connection, but you have to work in a desk, and there is a charge to use it. This is a quite expensive hotel, but its because it is an International chain and the currency control exchange in Venezuela makes them price everything in US$, which makes its rates comparable to a Beverly Hills or Piccadilly Circus hotel.. But in Caracas you don’t have much choices...
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