My husband and I are from Montreal and stayed in the Tropical section of the Sunsol Isla Caribe resort, for 1 week. Before leaving and before booking I was stalking the Margarita Island forums and the resort reviews, and became so paranoid about money, the parallel rate, being robbed or kidnapped, bad food, bad rooms, and not speaking Spanish. We just got back (stayed Jan 29-Feb 5) and we had a great time. I'm glad we booked the trip - it was so cheap and really beautiful. I’ve never written a review but felt compelled to based on everyone’s negative reviews. Some comments:
First - you get what you pay for. If you're picky, stay at a 5 star resort. If you're considering this resort, then you need to be okay with the fact that it's not a 5 star resort. You get what you pay for.
Room: At first we were put in a room with a double bed and two single beds. The AC was leaking. We went to the guest services desk in the reception and asked to change rooms to one with a king sized bed. They had no problem showing us a new room, and once we agreed it was better they quickly sent someone to help with moving our luggage. No problemo. The room was clean, had a safe, had a balcony, and we left a note for the cleaning staff to bring a bottle of water (botella de agua, por favor...our first room had one/second didn't). We left a tip of 20 Bolivars and every day we had a large bottle of water in our room. The rooms have mini fridges but they’re not stocked. The towel service is the same as every other hotel – you want new towels you put your old ones on the floor. The day we requested for our room to not be cleaned (no moleste!), the cleaning lady knocked on our door to give us new towels!
Sections: There are three in the hotel. Tropical, Real, and Cascade. Each have their own pool, but only the Tropical and Real sections have food. We were on the 1st floor (not ground level) in the Tropical, near the stage (121). It was pretty loud each night with the nightly entertainment, but it didn’t bother us because we were either watching the entertainment, or sipping on Pina Coladas. There were a few nights where the bar/resto across from the stage in the Tropical section stayed open until 1am, instead of the disco (which was closed), so it’s something to consider if you’re someone who goes to sleep early. The nights that we went to bed early we were able to sleep, despite the music. Just because you’re staying in one section doesn’t mean that you can’t go to the other… it’s literally a 2 minute walk and doesn't feel like you're 'in a section'. Cascades is the quietest section of the resort, followed by the Real section then Tropical.
Internet: It’s only available in the lobby, or in the internet café. We never used the internet café, and only connected once in the lobby. Do you really needs internet in your room? You’re on vacation.
Food: I’d say what brings the ratings down on this hotel would be the food but it's not that bad. The a la carte was good, but you can only book that a few times. The buffet wasn’t the greatest, but compared to other resorts I’ve stayed at its similar. You’re not going to get Canadian or American food in South America! If that’s what you’re going to Venezuela for you need to get your priorities straight. We were always able to find something to eat. They usually have someone making eggs/omelets in the morning, or grilling/sautéing something for lunch or supper, along with the rest of the buffet food. It was decent and we weren't hungry. The snack bar always had hamburgers and hotdogs throughout the day. The resto in the Real section is no better/different than the resto in the Tropical section. They serve similar food. Many nights we walked through both before deciding which to eat in. We requested a take-out container to bring some fresh fruit back to our room, and they had no problem with that.
Language: Isla Caribe caters to mainland Venezuelans. I’d say 75% of the people staying there, if not more, were Spanish speaking. There’s really no reason for the people working there to speak much English. So many reviews complain of the staff not speaking English, but to be honest, it was one of the highlights of the trip, for us. Cervesa por favor, Pina Colada por favor, Aqua por favor…Gracias. We learnt so many new words, by pointing to something and asking ‘que es eso’ (what is that) or ‘como se dice en Inglis’ (how do you say that in English). You try – they try. You smile and laugh, they smile and laugh. My suggestion – learn a few key words before you go… water, bathroom, chicken, what time, where, please, towel, thank you, etc. Tje resort had one Guest Services woman working there who spoke quite a bit of English, and one waiter and one bartender spoke good English. You need to keep an open mind – don’t go to Venezuela if you’re going to get bitter that they can’t speak English. You’re considering travelling to South America!
I left a lot of comments/tips in the Margarita Forum, on money, the exchange rate, the beach, the bus to playa el agua beach, the weather, security, excursions, bugs, etc. You can read it here: http://www.tripadvisor.ca/ShowTopic-g316061-i2025-k6119685-Just_got_back_from_SunSol_Isla_Caribe_lots_of_tips-Margarita_Island_Coastal_Islands_Insular.html
If you go to bed early (before 11) you might not want to stay in the Tropical section. The night sh...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.