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“Aweful hotel and amenities” 1 of 5 stars
Review of Marbellamar Hotel & Resort

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Marbellamar Hotel & Resort
Av. Aldonza Manrique | Urb. Playa El Angel, Margarita Island, Venezuela   |  
Hotel amenities
Ranked #86 of 89 Hotels in Margarita Island
Margarita Island, Venezuela
1 review
“Aweful hotel and amenities”
1 of 5 stars Reviewed March 18, 2012

If you're planning to go on vacations and chillout, or have to visit the island for work, no matter what the purpose of your visit is, STAY AWAY FROM THIS PROPERTY. it's dirty, in very bad shape and maintainance is extremely poor. There is only internet access in the lobby (i came for work and this was a must, company failed on this), rooms do not have remote controls for tv, no phone ( i was told it's being repaired). My room, 4-05 is really away from entrance and pool, i was not offered assistance to carry on my stuff to the room, just told where the elevator was and given the keys to open a door hard to lock-unlock (very old and rusty). my room has signs of damp and wetness in the and bathroom too, furniture is dirty and worn out, courtains are dirty and the window won't open, it's derailed.
Today, sunday, there's no snack bar nor restaurant service in this property, there's a kiosk full of nothing (no offense, but it only has a few cokes, water and chips) and besides it's opened only up to 8pm.
Forget about room service or laundry, assistance from concierge is rock bottom regarding customer service even language is not a problem, spanish is my mother tongue.
I could spend hours complaining about this hotel but iI am now too uncomfortable sitting on a couch down the lobby where some parrots (from the hotel) sing loud and are very annoying, I wonderd to have a nice time watching tv (in a regular size one not like the ones in the rooms) or be on the internet in the only place with connectivity but it's really hard to achieve. Pictures speak by themselves, enjoy them while you look for another property to stay in this isle.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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41 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed December 3, 2005

Unfortunatelly, I did not have a good experience with this resort. I spent 1 week in Caracas and wanted to make sure my unit was ready for the date listed on my reservation but the lady in charge was reluctant to answer my call and I found out why. She had given my unit to someone else!.I had to spend the first night in a 1 bdrm unit. I had reserved a 2 bdrm for 2 weeks because we were 4. No blankets available. They were all given away and we ended up with nothing! The next day, after I checked aprox 3 units,I finally got the 2 bdrm unit.The units were dirty.They had some source of white powder all over the kitchen to prevent rouches coming. The water from the kitchen sink was coming out from the floor!. Towels were so old they could not dry no more. The showers,toilets and curtains were dirty and slimy. The showers walls were full of black fungus in between the ceramic. Awful! We ended up buying shower sandals to prevent fungus on our feet. We asked them to wash the shower floor but the maid did not do a good job.The toilet was also dirty from the previous guest. The furniture was all bit up,dirty and repainted. Hotel's taxis were kind of expensive better to walk to Sambil towards Avenida Bolivar in the parking lot there is a taxi line. They are helpful and don't charge too much. TV cable was most of the time disconnected. Finally, we ended up in a unit close to a colorful macaw bird cage. It was a huge cage with about 12 macaw bird. They make a loud noise that will wake you up early morning at 6am or ealier than that. Basically, if your room is in that part of the building you go to sleep and wake up at the same time of these colorful macaw. People complained all the time about it but the owners do not want to get rid of the birds or move the cage. Awful! I do not recomend this resort. Unbelievable!!, they are selling timeshare to new customers in fact they are building more units on the top floor. They should keep it up and maintain it clean.
It is nicely situated. You can get the little buses that take you basically anywhere you need to go right in front of the resort. We visited JuanGriego, Water Park, La Asuncion, 4 de Mayo street, etc using this kind of transportation. People are very friendly and they can help you. Laundry, supermarket, bakery, long distance phone call service, internet is walking distance from this resort.
The swimming pool was Ok even though it opens at 430am. You can hear children playing and adults singing "Juan Tanamera" out loud at that time early morning. Maids clean the room everyday but they did not do a good job.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marbellamar Hotel & Resort

Address: Av. Aldonza Manrique | Urb. Playa El Angel, Margarita Island, Venezuela
Location: Venezuela > Insular Region > Coastal Islands > Margarita Island
Hotel Style:
Ranked #86 of 89 Hotels in Margarita Island
Price Range (Based on Average Rates): $
Number of rooms: 110
Reservation Options:
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Also Known As:
Marbellamar Hotel And Resort
Marbellamar Hotel Margarita Island

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