If you're planning to go on vacations and chillout, or have to visit the island for work, no matter what the purpose of your visit is, STAY AWAY FROM THIS PROPERTY. it's dirty, in very bad shape and maintainance is extremely poor. There is only internet access in the lobby (i came for work and this was a must, company failed on this), rooms do not have remote controls for tv, no phone ( i was told it's being repaired). My room, 4-05 is really away from entrance and pool, i was not offered assistance to carry on my stuff to the room, just told where the elevator was and given the keys to open a door hard to lock-unlock (very old and rusty). my room has signs of damp and wetness in the and bathroom too, furniture is dirty and worn out, courtains are dirty and the window won't open, it's derailed.
Today, sunday, there's no snack bar nor restaurant service in this property, there's a kiosk full of nothing (no offense, but it only has a few cokes, water and chips) and besides it's opened only up to 8pm.
Forget about room service or laundry, assistance from concierge is rock bottom regarding customer service even language is not a problem, spanish is my mother tongue.
I could spend hours complaining about this hotel but iI am now too uncomfortable sitting on a couch down the lobby where some parrots (from the hotel) sing loud and are very annoying, I wonderd to have a nice time watching tv (in a regular size one not like the ones in the rooms) or be on the internet in the only place with connectivity but it's really hard to achieve. Pictures speak by themselves, enjoy them while you look for another property to stay in this isle.
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- Also Known As:
- Marbellamar Hotel And Resort
- Marbellamar Hotel Margarita Island