We reserved a large pontoon boat for a family of 12, the Friday we were booked to use the boat, it was pouring and the lake visibility was terrible. We had read and understood their cancellation policy, but the weather was out of everyone's control. They did refund our money which they had already taken out of our account the evening we booked. But they did it very hatefully as they threw the receipt across the counter to my husband. We asked if they had anything for the next day and were told "No, they were booked." Wow sure wasn't a way to have a customer want to return or write a good review. All they needed to do was smile and mention they hoped we booked with them again when the weather was better and that the next day was booked so that wouldn't work for us. BOY! We won't be going back!
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