This has been a lovely hotel in its hayday, but sadly it is looking very tired now, and for the price we paid, it really needs to be refurbished. There are a lot of stairs in this hotel, which we knew before booking it, but what we didnt know was that for 2 of our 4 day stay, only one of the 4 lifts would be working. This in its self made life very difficult for me as I have a knee problem.
Our first couple of days at the hotel were truthfully quite lovely. The hotel was not full so the pools were realatively quiet, the restaurants were easy to get into and it was a pleasure being there. I have to say that the staff are execitonal. I did not meet one member of staff. apart from a manager, who did not give us anything except outstanding customer service.
Things went a bit astray on our 3rd day. There is a ferryboat taxi service which runs all day to the small town accross the bay. There is a berth at the hotel which is manned by hotel staff and if you have mobility issues, a golf cart will take you down there. What they dont explain is the difficullty you will have disembarking at the other side. I had a very bad fall getting out of the boat and had to return to the hotel. I damaged my knee and my leg and tore my clothing. The hotel consierge was wonderful and got me some ice, and I think more to cover the hotels liability than anything else, insisted that they would send the hotel doctor to see me, even though we didnt want him to come! Ice packs and pain killers, well, I kind of knew that!
What we were dissapointed in was the attitude of the hotel management when we went to see them the next day. They refused to even accept that the hotel had any duty of care to their patrons, even though they arrange for the boat taxi service and help you into the boat. We were asking that they make it known to quests with mobility issues before they get onto the boat that they may have issues at the other end, but we just got this smarmy guys telling us that we werent in the US anymore and US law didnt apply. Didnt even take the time to see that we were Canadian, not that it really matters. Bottom line is if you run into problems, dont expect them to help you!
The hotel got very busy on the sunday as there were 2 seperate holiday tours came in, and the whole atmosphere changed. They were both on an inclusive package and were making the most of the free drinks! Pool was too noisy to sit at and enjoy and the resturants became very busy. You couldnt get a chair near the pool anywhere as they were all being used by the time we got there. There were also a large number of Mexicans using the hotel so it was very busy. Unfotunately we also made the mistake of waiting till the last night to try the terace restaurat, only to discover that it, and most of the other restaurants were closed on a monday as they do an Mexican Fiesta night on the grass beside the marina. This was a lot of fun with great food and a Mariachati band, but it might have been helpful to know this in advance so we could have used the restaurant on another night. Other problem was that we got bitten to death by the buggs in the grass!
If I was with a golf tour, I would go back here, as the golf looked fabulous, but as a couple on our own, no we will not be going back here. There are too many way better places to spend our money!
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- Also Known As:
- Wyndham Manzanillo
- Manzanillo Wyndham