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“Nice...but not for everyone” 4 of 5 stars
Review of Isla Navidad

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Isla Navidad
4.5 of 5 Resort   |   Circuito de los Marinos S/N, Isla Navidad 28838, Mexico (Formerly Wyndham Grand Isla Navidad)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Isla Navidad
Milwaukee, WI
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Nice...but not for everyone”
4 of 5 stars Reviewed January 23, 2013

I've vacationed in Mexico a number of times, but never to this area. This is the first small, non-touristy part of Mexico I've visited. The area itself is beautiful -- reminded me alot of Hawaii. The hotel is pretty nice, but is in need of a few updates. Location is amazing...as the hotel is built within a mountain. If you're looking for a nice place to stay that's out of the way AND you are really looking for quiet time & R&R, then this is a place for you. However, if you are looking for fun, noise, & young(er) people - this is NOT your place. I am 40...and 95% of the tourists at the resort were 20 to 30 + years older than me. Restaurants at the hotel were decent, but you do get tired of the menu pretty quickly, but with Barre just a quick 2 min taxi ride across the lagoon, you do have other options. Pools were beautiful as were the grounds. I would probably go back, but not for another 20 years or so. Best excursion we had was a 5 hour boat ride which included a snorkeling trip & lunch on the beach. Well worth it and the guide was great. A lot of great fish to see.

Room Tip: We were on the 2nd floor - I would recommend going floor 3 or higher for better views, but we needed...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 25, 2013
Thank you very much for your comments, it is always a pleasure to hear that our guests have had a wonderful vacation at our property.
We are looking forward to receive you again at Wyndham Grand Bay Isla Navidad Resort, to personally meet you.

Sincerely,
Jorge Garibay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2013

It was the first time we went to Mexico. The landscape and the location of the hotel is breath taking. Every where is spotless. It is a prefect place to relax and unwind. They have 3 different swimming pools and a hot tub, of course there is a pool bar, there is a fourth swimming pool with a hot tub on top of the hotel for those who want some quiet time. The golf course is magnificent.

Staff were very friendly. We are frequent travellers. This is the first hotel, except from cruise ships, we experienced room being made in the morning and in the evening, blinds were closed, bed were prepared with chocolate placed on our pillows. Management does not lose sight on small detail; every guest receives fresh fruit and a personalized welcome letter upon arrival. Service from restaurants staff was outstanding. There were different theme of live music at the bar and two restaurants in the evening. They have a club for kids and provide free baby sitting for hotel guests.

We were leery about Mexico with all the negative news, but staying in Grand Bay has changed
our perception. We plan to go back with our children and grand children next year.

Room Tip: Though every room has a very good view, the higher up you are the better.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 23, 2013
I would like to thank you for sharing with Trip Advisor's community your comments about your recent stay at the Wyndham Grand Isla Navidad Resort.
I’m glad that you have enjoyed your stay with us, but specially the warmth of our people, which is our most recognized hallmark, we hope to see you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 15, 2013

This is a nice resort with all the usual amenities. The rooms have great views of the marina, lagoon and ocean. They are a bit dated with old tube like TV and 1980s color patterns. The room A/C and wifi are quite spotty. The staff and upgrade Restuarant were fabulous. The best meal is down in the "market" Restuarant where you buy your meal by the kilo. The 27 hole golf course is challenging but most of the caddies are of great help especially on the greens. You much take a trip via water taxi (cost $2 US) round trip to the little village. Food over there is very reasonable and generally good quality.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 23, 2013
Thank you for taking the time to share your comments in regards to your last visit to the Wyndham Grand Isla Navidad Resort.
We are very pleased to hear that you have had a fabulous vacation at our beautiful resort.
We appreciate your valuable comments regarding the areas that we need to improve, be sure that your feedback will help us offer a better experience to our guests.
Isla Navidad Resort, our Team and Myself Personally look forward to receiving you in the near Future

Sincerely
Jorge Garibay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madsen, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2013

This was our first trip to somewhere tropical March 6 - 13, 2012 and also our honeymoon. We were nervous about travelling to a foreign country, we were unsure of what to expect. We searched and searched and finally decided to book the Grand Bay and we were not disappointed!! This place is MAGICAL! When you dream of paradise, this is it! The staff at this resort are EXCEPTIONAL! Friendly, happy, always right there to help whenever you need them. Everyone, from the cleaning people to the bar tenders to the concierge, all of them were so helpful and pleasant, going out of their way to make our vacation perfect!
The hotel and grounds are breath taking! We took a couple tours, went whale watching, fishing, snorkeling and had lunch and dinner on the beach. Juan was fabulous, helping us book tours and arranging for us to have a true Mexican dinner at a small place on the beach.
A few small little villages are only a short water taxi ride away and are true to everyday life in Mexico. The residents in these towns are just awe inspiring, working hard everyday in scorching heat, always willing to stop and say hello or answer questions. At no time did we feel pressured to buy anything.
Grand Bay is a place to go to relax. It is not a party place which was perfect for us. We lead a busy life and we wanted to go somewhere to unwind and revive, this was the place. They have a wonderful spa and a beautiful golf course.
I could go on and on and on about how this place was our dream come true!!
We are booking right now for another vacation in two weeks. Although there are many places that look nice at a great price, my heart is calling me to go back to Manzanillo. I have already stated to my husband that I wish to retire there. We will be returning Jan 29, 2013 and staying at the Grand Bay, there is no other choice for us!

Room Tip: We had a room over looking the pool and it was beautiful. We moved rooms half way through up to a hi...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 18, 2013
I would like to thank you for taking the time to share with Trip Advisor's members your comments regarding your stay at the Wyndham Grand Isla Navidad Resort.
We are very happy to hear that you had a wonderful and memorable Honeymoon in such beautiful property.
It is with pleasure that we will be sharing your kind comments with our staff and let them know, that their efforts are noticed & appreciated by our distinguished guests.
I look forward to welcome and meet you in person again in your proximate visit.
As our appreciation for choosing our beautiful property for your Honeymoon, we will have an Anniversary surprise for you up on arrival.

Sincerely,
Jorge Garibay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crestline, California
Top Contributor
138 reviews 138 reviews
85 hotel reviews
Reviews in 52 cities Reviews in 52 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed January 12, 2013

The sprawling grounds, warm ACCOMODATING staff, professionalism. and understanding and a true mexican spirt of welcome and readiness to accomodate my needs above their own. Truly selfless. The Hotel itself is a castle of old mexico and the restaurants, and ALL staff is friendly and eager.

Room Tip: GO BIG get a 'named suite'
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, Manager at Isla Navidad, responded to this review, January 24, 2013
I would like to thank you for taking the time to share with Trip Advisor's community your comments in regards to your recent stay at the Wyndham Grand Isla Navidad Resort.
We are very pleased to hear that you had a wonderful and memorable vacation.
Isla Navidad Resort, our Team and Myself Personally look forward to receiving you in the near future.
Sincerely,
Jorge Garibay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 23, 2012

I will start with the positives. The property and the rooms are amazing. We loved playing by the pool. There was a low occupancy rate while we where there which made the pool very quiet which was great. The food is amazing, the staff at Antonios are the best. We loved the massages the spa staff is also fantastic.

Myself and several other guests that I chatted which all had an allergic reaction to something. I suspecct it was something in the beach towels laundry soap.

There are two activity centers the one beside the towls is the one that provides the free activities. There was never anyone there. The second activity center charged for everything including stuff that was supposed to be part of the all inclusive package. All of the tours were very expensive.

What promted me to write the review was our treatment by the hotel on the final day. My husband and I have been to many different all inclusive resorts all over Mexico. Never has the all inclusive ended on the final day at noon. Our pick up wasn't until 3pm. They discontinued the all inclusive part at noon, they unbanded some guests and some got to keep them. However even if you still had the band after noon you had to pay for your food and drink which was not cheap. After each meal during the all inclusive week you got a bill, now the bill was usually just for a few cents but still a bit stupid if you ask me.

I love the quality of the staff but I will never go back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, January 7, 2013
Thank you for sharing your comments regarding your last visit at Wyndham Grand Isla Navidad Resort.
I would also like to thank you for your valuable comments regarding the areas where we can improve, be sure that your feedback will help us to offer a better experience to our guests.
It would be great if I could have more information about the charges that you mentioned in your letter, so that I could personally look into this issue.
We hope that you will afford us another opportunity to regain your trust and looking forward to personally welcome you on your next visit.

Sincerely,
Jorge Garibay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FRASER
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 4, 2012

It is truly spectacular landscape, the beaches, bays, lagoons, mountains and fauna. It is a destination resort with something for everyone, incredible golf, tennis, snorkeling, boating, fishing and surfing. The three restaurants offer excellent dining. The architecture blends beautifully with the setting. The service was friendly and excellent. There are extraordinary views from every direction. You can walk the near by village of Colimila and eat fresh fish or take a boat across to the quaint fishing village of Barra de Navidad with a variety of restaurants and shops. It is perfect for a couple's weekend or a family vacation. Located on the Mexican Pacific with prefect weather, surrounded by ocean and mountains.

Room Tip: Higher rooms with a view of the lagoon are spectacular.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand B, General Manager at Isla Navidad, responded to this review, December 8, 2012
Thank you for taking the time to share with us your comments,
We are very happy to hear that you had a wonderful vacation, which only gives us more reasons to continue providing personalized and friendly service in such beautiful property.
We are looking forward to welcome you again at Wyndham Grand Bay Isla Navidad Resort.

Jorge Garibay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Isla Navidad

Address: Circuito de los Marinos S/N, Isla Navidad 28838, Mexico (Formerly Wyndham Grand Isla Navidad)
Location: Mexico > Pacific Coast > Colima > Isla Navidad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Isla Navidad
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Isla Navidad 4.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Wyndham Manzanillo
Manzanillo Wyndham

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