I will start with the positives. The property and the rooms are amazing. We loved playing by the pool. There was a low occupancy rate while we where there which made the pool very quiet which was great. The food is amazing, the staff at Antonios are the best. We loved the massages the spa staff is also fantastic.
Myself and several other guests that I chatted which all had an allergic reaction to something. I suspecct it was something in the beach towels laundry soap.
There are two activity centers the one beside the towls is the one that provides the free activities. There was never anyone there. The second activity center charged for everything including stuff that was supposed to be part of the all inclusive package. All of the tours were very expensive.
What promted me to write the review was our treatment by the hotel on the final day. My husband and I have been to many different all inclusive resorts all over Mexico. Never has the all inclusive ended on the final day at noon. Our pick up wasn't until 3pm. They discontinued the all inclusive part at noon, they unbanded some guests and some got to keep them. However even if you still had the band after noon you had to pay for your food and drink which was not cheap. After each meal during the all inclusive week you got a bill, now the bill was usually just for a few cents but still a bit stupid if you ask me.
I love the quality of the staff but I will never go back.