Rooms are ok and breakfast is good. However, there was a woman at the reception at our arrival that was plain rude, which is beyond comprehension. I arrived at 11pm, so tired that I could barely speak. but had to carry my bag to the room. "Fine", I said, "is there water available in the room?" I naively asked. No, there wasn´t. "Can you bring me 2 bottles, then?". No, I had to wait at the reception so that I could sign for it. "Really?", I tried again with a big frown, and then came the best answer ever: "We were supposed to be closed by this time and we´re only open because we were waiting for you (excuse me?) , so really we are doing you a favor !!!!!!". Well, I have to say I have a different understanding of what a favor is, particularly when I´m paying (a lot!) for the service contracted. Unfortunately I can´t remember her name, but I found this interaction astonishing, to say the least.
Service by the pool is almost non-existing. By the way, there´s a fabulous pool sculpted among the rocks close to the sea. They don´t tell you about it but it´s great. However, be careful with the waves once you´re in there, they can hit really hard and make a small disaster. It´s still worth it, just be careful!
P.S. In general, it´s hard to believe that tourism is the #1 income source at Easter Island! They could use a lesson on how to treat tourists...
- Official Description (provided by the hotel):
- Iorana hotel located on Easter Island is a place to relax and recharge energy at any time of the year. The hotel offers two swimming pools, one in the beautiful and big garden and the other directly formatted in the sea rocks. Guests can enjoy beautiful sunsets from the chairs near the swimming pool. Hanga Roa center is 15 minutes away from the hotel and Rano Raraku volcano only at 3 km away. Rooms are decorated with wood and the floor is in ceramic. They include television, phone, a mini-bar and a view on the sea or on other wonderful landscapes. Every day, a buffet breakfast is served. The restaurant offers local and international specialties with media pension. At the 24h reception, you can book a transfer to the international airport Mataveri, located 1km away from the hotel, rent a bike to explore the island or reserve an excursion. We have 25 years of experience providing our services in a pleasant and familial atmosphere. ... more less
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- Also Known As:
- Iorana Hotel Easter Island