A small, homey place, in a peaceful part of El Chalten. Overall, a better option than the lonely top-of-the-hill El Cerro (which appeared to be nearly deserted, in my brief visit), but not luxe by a long shot.
- Peaceful setting, off main streets
- Llamas grazing in backyard mini-stable
- Friendly front-desk staff
- Solid brick construction (you'll appreciate that when the wind is gusting to 50km's).
- Price includes a sufficient breakfast of cereal, nuts, toast, cheese/ham, and fruit. Don't expect anything hot except the milk for café con leche.
- At US$120/$150/$180 for single/dbl/triple occupancy, this place is not cheap.
- We asked for a rollaway for our son, and were asked to pay an extra US$60!
- Laundry service offered willingly but price (expensive) not disclosed without probing.
- WiFi very limited: ie., if you stand in one corner of the lobby, by the window, you *might* get a weak signal. (True for me with iPhone, as well as other guests we asked).
- Bring your own good quality coffee, even instant, or prepare to suffer. :-)
El Chalten is growing by leaps and bounds. To maintain El Puma's 1st World pricing, in the face of competition, it needs to up its game: E.g.,
- Upgrade the electrical wiring: e.g., a single outlet in Room 2 and this immediately adjacent to the wash basin? Smoke alarms can't be *too* expensive. And don't even ask about ground-fault protection.
- Improve ventilation: the smell of natural gas from the linen laundry area was pronounced during the day.
- Consider Terray options besides the $US35 fixed price dinner. We were there nearly a week and rarely saw the dining room even half full.
- And if I were the owner, I'd consider improving internal management controls. Informal/unnumbered receipts for $1000+ transactions? Informal "sales" of post cards, maps, etc. (I want the place to stay in business!)
All said, I was glad we tried El Puma. The close proximity to trail heads was great. We enjoyed the cheerful front desk team and were happy to be generous at checkout/tipping time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.