I booked 4 rooms at this hotel 1 year in advance (july 2012) for a stay in July 2013. I needed to amend my booking last week but was astounded when I gave my reference number and was told that the hotel cancelled my booking on may 31st! I had no phone call or email from the hotel whatsoever. What a terrible thing to do, 8 people could have turned up and had nowhere to stay! Would not have been impressed after a 6 hour drive! Very bad management from this hotel, definitely one to avoid! I must say that the booking agents were great and not at fault, the hotel should not advertise rooms available and take your booking then cancel when they feel like it without informing you. Please beware if you have booked, and check that you actually have a room!
- Also Known As:
- Lion Hotel Builth Wells, Wales