I rang the Caer Beris Manor Hotel to make sure they had rooms available when I wanted them prior to purchasing a Living Social Deal they had advertised.
The member of staff on reception said the dates I wanted were not available and together we agreed alternate dates which would be convenient for the hotel and me. He suggested I rang him back later that evening to confirm. I checked the dates with my partner, rang the hotel back and spoke to the same member of staff. This time he assured me the dates were available and I could choose any room I wanted as all were available. He asked me to ring back after 9.30 that evening as he was busy at that moment.
I rang at 9.45 to be told by another person (someone who was working on the bar at that time) that the reception was closed and the person I had spoken to had gone home. This person checked and confirmed I could book a room for the same dates but only the best rooms were available so I would have to pay an extra charge. I agreed as he said room 5 and 6 pink and blue four poster rooms, were available and I could have either one. He suggested I rang the next morning after 8 a.m. as the receptionist would be back on duty again, assuring me that no rooms would be booked overnight and I could still have the room I wanted.
I rang at 8.45 the next morning to be told by the receptionist I spoke to originally that the two four poster room 5 and 6 were not available on those dates and the only room I could have (still having to pay the surcharge for a better room) was the family room, room 1. This room on their website appeared to have no character at all and was very clinical and similar to a dormitory as it had several beds in it.
I said I didn't want that room and had been promised room 4 or 5. He refused saying they weren't available even after my repeating that I was told the night before by him and the other member of staff they were.
I said I didn't want that room and put the phone down as he was not prepared to offer me any other room than the family room. This was ridiculous for two people. I was happy to pay extra for a best room and the family room was totally unsuitable for my taste.
I was very upset that the hotel staff had wasted my time and money having to phone them three times and I felt "lied to" which is the only words I can use to describe what I felt had gone on.
I was looking forward to visiting this hotel and am thoroughly disappointed in the way they handled my attempt at booking. I was even willing to book direct with them if they wished to make it easier for them rather than going through the Living Social deal.
- Official Description (provided by the hotel):
- Formerly the home of Lord Swansea, a manor house set in 27 acres of parkland surrounded by the River Irfon. Comfortable bedrooms and friendly welcome. Log fires in winter, croquet in summer. Ideal as a relaxing base.Fishing, walking, riding, birdwatching. ... more less
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- Also Known As:
- Hotel Caer Beris Manor
- Caer Beris Manor Hotel Builth Wells, Wales