Have just returned from a Friday to Monday holiday at this hotel travelling with Grand UK. The hotel is extremely shabby and in need of complete urgent refurbishment. The staff at the hotel were excellent, especially Helen, the manager, considering the conditions they are working with. Arrived and was allocated room 308 on third floor, walk in and the smell hit you and took you breath away, opened the en suite door and the smell of urine was overpowering. Was given room 318, smelt OK but was small and very tatty as will be seen by the photos. On the second night was wakened in early hours of the morning by a dog (no dogs allowed says brochure) whining, howling and scratching to get out followed by people thumping up and down corridor. When I spoke to the manager next morning she had no idea the dog/s were there, was most apologetic. Apparently dogs are allowed in the hotel when dog shows are on and there was a dog show that week-end. Will never use Grand UK again, they need to get their act together. They have very good staff in this hotel, that work hard and should not be taken advantage of.
- Official Description (provided by the hotel):
- Located in the centre of Llandrindod Wells, overlooking Temple Gardens the Glen Usk Hotel offers a warm welcome for all visitors, whether the group or coach visitor, conference delegate, independent or family holiday makers and business visitors. The hotel boasts a restaurant overlooking the gardens with a fine table d'hote menu and a spacious lounge bar with access onto the ornate veranda. Entertainment for residents is held on a regular basis. There is a lift to all floors. ... more less
- Reservation Options:
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- Also Known As:
- Glen Usk Hotel Llandrindod Wells, Wales