We checked in after waiting around in reception for over 15 minutes, the young lady that eventually appeared gave us the 2 sets of room keys and said I think your rooms are on the second floor, and disappeared again. The room was nothing like the images - don't be fooled, the plumbing was something else, all the drains were re-digested, gurgled and spluttered back up the WC.
The breakfast experience was dire, you couldn't tell who was staff or visitors. There were dogs allowed to roam freely. The full welsh was served on cold plates that were very greasy and the toast never appeared. We all left never to return.
At the very least a front of house person is needed to welcome guests, name badges for staff, and perhaps some investment in customer care training for all.
If as we read the Hotel is in the process of a make over they should concentrate on letting the refurbished rooms and not let the rest until they are bought up to standard, perhaps the staff can will be able to cope.
This was a very disappointing experience to both us and our overseas visiting relatives.
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- Also Known As:
- Commodore Hotel Llandrindod Wells
- Hotel Commodore Llandrindod Wells, Wales