I attended a conference in the Wedgewood room, there's a large carpark and the hotel is easy to find. I didn't stay overnight so I can't comment on the hotel rooms. The metropole is a grand old building and unfortunately suffers from the (presumably) crippling costs of heating such a large building.
The wedgewood room was cold. The conference delegates kept our coats on. The upside of this meant the meeting was over 2 hours early! Tea, coffee, blueberry muffins and biscuits on arrival was great but there were not enough cups. As the room was cold we were drinking more tea and coffee, just to keep warm. We requested extra coffee/tea, but were refused because it would take too long to make!!!
The minimal buffet lunch arrived on time - plates of sandwiches with one helpfully labelled vegetarian, I've no idea what was actually in the sandwich. The sandwiches were cut into fingers, which meant they fell apart when eating them - not a pretty sight. The quiche could have been anything - meat or vege who knows? The plate of fruit was inviting, and at least there were finally enough cups for everyone.
I didn't want to linger and was happy to hit the road home.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Julia, you are right about the crippling costs of heating The Metropole. With utility bills of around £250,000 a year and going up annually I sometimes wonder if I am not paying for the heating costs of a small town! I am sorry if the the room was cold. It is one of our most popular rooms and in the 17 years I have run the hotel I can say this is the first time I have been told it was cold. Because there is no date on your feedback and the room is used so frequently I cannot be sure exactly when you attended the hotel but I will investigate and find out if there was a problem with the heating at anytime recently.
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I will have a chat with chef about the finger buffet you received. As you will know from reading other feedback on Tripadvisor we can and usually do provide excellent food. There is no reason why this should not be the case whether you are enjoying a sandwich or the 6 course taster menu. Thank you for bringing your thoughts to my attention.
I hope that you will have the opportunity to visit the hotel again either on business or for pleasure. Regards Justin Baird-Murray owner
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.