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The Faenol Fawr Country Hotel & Leisure Club: Traveler Reviews


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Traveler Reviews

76% Recommend
4.0 of 5 stars 21 reviews
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Our wedding at the Faenol Fawr, 22nd June 2007

The Faenol Fawr Country Hotel & Leisure Club

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5 of 5 stars
dafbeech 2 contributions
North Wales
Jun 26, 2007 | Trip type: Family

We decided on the Faenol Fawr for our wedding because my wife's sister got married there the previous year, and yet again we had a great day. Nothing is too much for Jonathan and his team and they are very friendly and approachable at all times. Correspondence over both e-mail and phone were so easy and they kept us informed all the way about how things were going and what we needed to do. The food both day and night was great, and they catered for 112 sit down in the day, and 150 in the evening no problem. If you want a hustle free wedding with friendly staff that you can trust to do their jobs then pick the Faenol Fawr.

  • Liked — The historic feel and friendliness
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 25-34
  • Member since April 20, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Tourists
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wedding Party

The Faenol Fawr Country Hotel & Leisure Club

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5 of 5 stars
spuddyNorthWales 1 contribution
North Wales
Apr 1, 2007

I held an evening reception at the Faenol Fawr Bodelwyddan in February 2007 following my wedding in the Caribbean.
I have to say that I was very impressed with the service and attention we received during our stay and I would recommend the Faenol Fawr as the perfect venue for a wedding celebration.
The food was excellent and so was the DJ and I was pleasantly surprised that there was no charge for the bridal suite and full english breakfast.
Jonathon Goddard was so helpful and accommodated our requests that again I would have no reservations in recommending the Faenol Fawr.

  • Liked — Service and Food
  • Disliked — N/A
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay February 2007
  • Visit was for Personal event (wedding, ...)
  • Age group 35-49
  • Member since April 01, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Tourists
  • I selected this hotel as a top choice for Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Fantastic service

The Faenol Fawr Country Hotel & Leisure Club

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5 of 5 stars
5starsofTraveller 1 contribution
Abergele
Feb 15, 2007 | Trip type: Business, Couples

I stayed at the faenol fawr for 2 nights , (dinner bed and breakfast), the hotel is a superb building, helpful staff, fantastic food, the mood of the restuarant , was calming, even though it was a busy night. when we went in to the hotel we was greeted by the reception, and shown to my room, the hotel was recommended by a old member of staff there, who we went to school with, so we are so glad i've been. even though we have moved down the road now which dont get time to go for a a meal there, but occasions are coming up which we are arranging parties there at the faenol fawr, for my fathers 60th soon

highly recommended,

  • Liked — great help from staff
  • Disliked — leaving
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since February 15, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Marvelous old manor house with bags of character

The Faenol Fawr Country Hotel & Leisure Club

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5 of 5 stars
adeydavies 1 contribution
southampton
Feb 7, 2007 | Trip type: Business, Couples
1/1 found this review helpful

I had heard through distant friends that this was THE place to get married in North Wales (where my wife is from) and they weren't wrong. Weddings were their thing and from the first the Goddard brothers Jonathan and Steve, who own and run the Jacobean era hotel, were able to offer lots of advice and give a wide range of choices for my wife and I to choose from. Everything ran smoothly with only the usual nerves on the day and with their new extension they were able to accomodate my extended family who travelled from all over the globe to be there. Of course, being on the edge of Snowdonia they were also able to visit the usual tourist places during their stay.

If I were to make any complaint it would be that that my my post wedding morning swim was shortened due to the low temperature of the pool, but to be fair it was quite early and there was a heavy frost outside.
Apart from this small point everything was first class.

  • Liked — Quality of service
  • Disliked — pool temp
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since February 07, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Advice for prospective wedding parties

The Faenol Fawr Country Hotel & Leisure Club

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3 of 5 stars
Anonymous100 26 contributions
UK
Dec 31, 2006
4/5 found this review helpful

We have just attended a wedding reception here, and hope our experiences will be helpful to anyone considering holding a wedding party here.

The good points:

- The building is very cosy and atmospheric, with several tasteful public rooms and a pleasant, large bar area. It has the right atmosphere for a wedding reception or special event.

- The meat on the carvery (beef and ham) was very good

- There is plenty of parking, and is within easy reach of the A55

The bad points:

- Reception staff were brusque and rude. One of the main wedding party had booked a room for the night, but there was no record it. The man at reception appeared unsympathetic and unapologetic. There was no cloakroom and so we had to leave our coats behind reception. On leaving we could find no staff near reception and so in the end simply retrieved the coats ourselves....not a secure arrangement.

- Some guests we spoke to had booked a room at the hotel, and said it was small, dingy and over-priced. Also the walls were paper-thin and they could hear every word of conversations in the next room.

- We were the last table to be served our meal (in a party of 130 people). This meant a delay of 90 minutes between being seated and being given food.

- With the exception of the meat, the rest of the meal was poor. The vegetables were cold, and the broccoli/cauliflower cheese was almost raw with small amounts of congealed cold sauce clinging to it. The sticky toffee pudding had a thick burnt bottom and was solid, chewy and dry. The coffee was cold.

- Some of the serving staff were unhelpful. Tap water was served in dirty jugs, so I requested a glass of mineral water (I was seated next to the bar, it was not a difficult request!). The first waitress managed to sum up enough words of English to say she couldn't do it (other guests had similar problems with non English-speaking staff). The second waiter looked at me in disbelief and said he was busy, I'd have to wait. Thirty minutes later I asked the head waiter who was able to produce it within seconds and with good grace!

In summary, my advice would be:

If the numbers in your party are approaching anywhere near 100, consider holding your event somewhere else that is more skilled at catering for larger groups. Also be aware that your guests may encounter rudeness/unhelpfulness from some of the staff. Otherwise, for an event on a smaller scale I would consider this a reasonable choice.

  • Liked — Atmospehric old house
  • Disliked — Food and some staff
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay December 2006
  • Visit was for Personal event (wedding, ...)
  • Traveled with Other
  • Age group 25-34
  • Member since July 08, 2005
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from faenol, Owner of Our Hotel
(Management representative)
Feb 2, 2007
Having just read this review l was totaly dumbfounded.This wedding was a carved buffet which the guest's were invitied up to the buffet table served by our chef's on a table for table turn unfortunetly l would believe these guest's must have been one of the very last as there 126 guest's before, which l am very sorry for ,l only wish being the waiter who refilled the water jug on the said table l be told of these problems l would have moved heaven and earth to remedy the situation.I welcome the good news of our quality of produce and again apologize that our chef's might have over done the homemade sticky toffee pudding offered as a choice that evening.With regard to having bi lingual staff l find this a lovely option for guest's who's first language is not english as myself being a welsh man.
Last Year over 100 wedding's were held at theFaenol Fawr of which l can honestly say that the care and the attention to detail and the importance of making the event memorable were paramount and having had bride and groom's wedding's then their children's christening's even members of the same family choosing here to marry l believe we offer a caring,professional service and anyone is welcome to view our letters and cards of thanks whilst enjoying a coffee on the hotel at anytime.
I am afraid though the Faenol will not be building a cloakroom and will still offer safe keeping of one's coat in our reception which closes at 11 p.m therfore rendering the night porter to return coats and not the reception staff. We are at present upgrading our rooms and facilities.




This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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The Faenol Fawr Country Hotel & Leisure Club Address

Bodelwyddan LL18 5UN, Wales