We have just attended a wedding reception here, and hope our experiences will be helpful to anyone considering holding a wedding party here.
The good points:
- The building is very cosy and atmospheric, with several tasteful public rooms and a pleasant, large bar area. It has the right atmosphere for a wedding reception or special event.
- The meat on the carvery (beef and ham) was very good
- There is plenty of parking, and is within easy reach of the A55
The bad points:
- Reception staff were brusque and rude. One of the main wedding party had booked a room for the night, but there was no record it. The man at reception appeared unsympathetic and unapologetic. There was no cloakroom and so we had to leave our coats behind reception. On leaving we could find no staff near reception and so in the end simply retrieved the coats ourselves....not a secure arrangement.
- Some guests we spoke to had booked a room at the hotel, and said it was small, dingy and over-priced. Also the walls were paper-thin and they could hear every word of conversations in the next room.
- We were the last table to be served our meal (in a party of 130 people). This meant a delay of 90 minutes between being seated and being given food.
- With the exception of the meat, the rest of the meal was poor. The vegetables were cold, and the broccoli/cauliflower cheese was almost raw with small amounts of congealed cold sauce clinging to it. The sticky toffee pudding had a thick burnt bottom and was solid, chewy and dry. The coffee was cold.
- Some of the serving staff were unhelpful. Tap water was served in dirty jugs, so I requested a glass of mineral water (I was seated next to the bar, it was not a difficult request!). The first waitress managed to sum up enough words of English to say she couldn't do it (other guests had similar problems with non English-speaking staff). The second waiter looked at me in disbelief and said he was busy, I'd have to wait. Thirty minutes later I asked the head waiter who was able to produce it within seconds and with good grace!
In summary, my advice would be:
If the numbers in your party are approaching anywhere near 100, consider holding your event somewhere else that is more skilled at catering for larger groups. Also be aware that your guests may encounter rudeness/unhelpfulness from some of the staff. Otherwise, for an event on a smaller scale I would consider this a reasonable choice.