I visited this hotel with family in late September.
Several days earlier we had enjoyed a very acceptable Sunday lunch,so were keen to return to enjoy another meal.
Lamb shank was good,lamb curry was good.Steak was not.I requested a medium rare steak,but it was served well cooked, draped over what appeared to be a bed of mushrooms.I informed the waitress that the steak was not cooked to my request so she returned the steak to the kitchen and brought it back a few minutes later having been cooked even more!
When I explained yet again the the steak had been overcooked she argued that the steak was red in the middle even though she had not cut the steak herself.
The barman then joined in the conversation and stated that "I think the chef knows what he is doing"
The waitress then asked if I would like an alternative meal,then turned away to serve another customer.
My money £18.50 was returned and for the rest of the meal I sat and watched my dining guests finish their meal.
I think some customer service training would be beneficial to some of the staff.
- Also Known As:
- Min y Mor Hotel
- Min-y-Mor Hotel Barmouth, Wales
- Official Description (provided by the hotel):
- Min y Mor Hotel is ideally located on the Promenade in the picturesque town of Barmouth in North Wales.The Min y Mor Hotel has a licensed restaurant, Lounge Bar, Bar, Family room and Function Room, all are open to non residents as well as residents. The Restaurant has a good reputation locally and among visitors alike with our Chefs traditional and vegetarian dishes using the best market ingredients available and in generous quantities. The residents Menu is changed daily. All special diets can be catered for with prior notice.All the rooms in the hotel are en-suite and have Tea/Coffee making facilities, TV and Telephone.A few short steps from the hotel and you'll find yourself on the sandy beach of Cardigan Bay. ... more less
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