This was our second visit to Tony's and was a meal out for my son's 12th birthday. On our previous visit, they had left out a meal. By the time it arrived, everyone else had finished and the meal was cold. When we complained, Tony said it was because it had been rushed out (a pizza!) and there was no apology. We decided to give them the benefit of the doubt as my son wanted to go again for his birthday. We booked a table and arrived at half 6. Everything was fine until an hour later and Tony realised that he had "double booked". After our first course, which was fine but nothing special, he asked us to move into a side room for dessert which he would "pay for" as he had put our booking in the diary for the next night by mistake. As a woman on my own (I am a widow) it is very difficult to be assertive when you are the only adult with 3 children. Which is probably why, out of all the diners (only 6 or 7 tables) it was us that were asked to move. In hindsight, I should have refused to move but felt intimidated. We moved into the side room but there was no where for the 4 of us to sit together, and we were left standing, not knowing what to do, while they prepared our table for another 2 couples. We decided not to stay for dessert and went to the counter to pay. I was told by Tony to go and sit in the other room while they prepared the bill (there was no where to sit!). I paid the bill and left in tears. I've never been treated with such disrespect before. Tony says he has been in the business for 60 years. One would have thought that he would have learned some manners in that time. RPrice.
PS: You ruined my birthday and you made my mum cry, from Ashley- aged 12 tomorrow.
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