These are the facts -
We have left 3 messges on the answer phone of this hotel (25th May, 27th May and 28th May) and to date not one has been returned.
£140 for twin room B & B. The room we saw was not clean for example the sealant in the bathroom was grubby and the decor tired. For this reason we didn't take it .
Fillet of Beef with salad and chips £20. Poor quality meat, poorly cooked and poorly presented. Lamb chops that were robustly mutton in taste and texture on top of paprika potatoes served in a bowl very difficult to cut. £15+
Despite an empty Green Room (table cloths and artwork in a quiet dining room) we were not allowed to sit in it as they had to fill up the bar area first (shabby curtains and seating too close for comfort.)
The impressions drawn -
The overall impression I gained from this hotel was one of very poor process over-riding customer care.
The staff are nervous and un-empowered to make simple decisions such as the seating of guests and settling of bills ("I'm not allowed to take payment.") One guest ordered drinks at the bar to be told he had to go over to another person for his wife's coffee only to be turned away by the other staff member because the coffee machine had been turned off (he already had been given his drink.)
The cooking staff are poorly trained in the preparation and presentation of food.
The waiting staff lack confidence, initiative and in some cases common courtesy.
The Ceilidh Place needs a lesson in good manners, cleanliness and professionalism oh and it needs a re-fit of the soft furnishings.
The staff at The Summer Isles Hotel recomended this hotel ...
I have chosen to give the hotel a "Terrible" as it was nearer to this than "Okay, but some problems". It does not quite warrant the mark given but does not come near to the only other option. The gap is, in my opinion too wide. This is, I feel an issue for Trip Advisor.
- Also Known As:
- The Ceilidh Place Hotel
- The Ceilidh Place Hotel Ullapool
- Ceilidh Place Ullapool
- Ceilidh Place Hotel Ullapool
- The Ceilidh Place Ullapool, Scotland