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“Nice Place and Nice People” 4 of 5 stars
Review of Royal Islander Club La Terrasse Resort

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Royal Islander Club La Terrasse Resort
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Rhine Road #1 | Maho Bay, Maho, St Maarten-St Martin   |  
Hotel amenities
Ranked #4 of 5 Hotels in Maho
Richmond, Virginia
Top Contributor
115 reviews 115 reviews
17 hotel reviews
Reviews in 41 cities Reviews in 41 cities
86 helpful votes 86 helpful votes
“Nice Place and Nice People”
4 of 5 stars Reviewed September 2, 2012

Maid service is good when they come by which is about twice a week. The rooms are old but well kept and clean. This place charges for everything. Parkng, safe, Wifi,beach towels and PC to print airline boarding passes. But they are friendly people that understand that without tourism that will starve,
This condo/timeshare complex in Maho is right beside the airport, which is not as noisey as you would expect. Parking in Maho is a nightmare, thus the reason for charging fot parking under the complex,
They get a solid 4 star because they were very responsive. Dishwasher burned up, replaced in 1 hour, hair dryer brok, replaced in 30 minutes. They take US dollar an travelers checks. Your redit card company will chage you 3% for it transaction and there is no exchange of currency. Total ripoff.

Room Tip: le islanTake travelers checks on keep everything lcked up. Security is everywhere, but thief is ther...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
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    26
    12
    7
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • Any
English first
Putnam, Connecticut
Top Contributor
126 reviews 126 reviews
23 hotel reviews
Reviews in 45 cities Reviews in 45 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed August 21, 2012

I just returned from 8days in St. Martin. Love it there. I had not stayed at La Terrasse. I was impressed with the room. 5577, three bedroom penthouse. I enjoyed the location because there is a lot to do in Maho bay.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 2, 2012

This was the second resort we stayed at on this trip to St. Maarten. The first place was awful so that may be why my impression of this place was so good. First off, the location was outstanding! Several things to do within a 2 minute walk. The staff at the front desk were very friendly, though a few times they were sleeping. The room itself, was clean, comfortable, and had great AC. The view was terrific. Though it is right next to the airport, with the sliding glass door to the balcony closed, noise was minimal. I would definately reccomend staying here and would certainly return.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 24, 2012

First impressions not good, as the lobby is tired, but it's supposed to be in the middle of refurbishment, so maybe it will be better soon. Reception staff, when they were actually around, werent very helpful or informative. Everything seemed to be too much trouble. This from an island calling itself the 'friendly' island!
Staying at La Terrasse certainly makes you feel second class to its sister hotel across the road, La Plage. For example, you're not allowed to use their pool, even tho there are no facilities at the pool at La Terrasse. When I complained I was told 'its the management'. I went to guest services and they gave me a pass for a towel (they're colour coded so they know where you're staying!). The pool at La Terrasse is great tho - almost like having your own private pool! The couple of times the bar was open, the was no-one staffing it! Again, when we rang reception, they said it was privately run so couldn't do anything about it.
We used the bar/restaurant at La Plage, and one day asked if the TV could be switched on (Euro 2012 football). 20 minutes later, someone finally arrived, and after a great deal of huffing and puffing, basically said to my husband 'youd better be watching this now I've gone to the bother of turning it on'!
Good points (yes, there were some!). Our room was great. It was a studio, but was massive, with huge bed and loads of fresh towels etc. it had a small kitchenette which was fully equipped, and was clean and comfortable.
The hotel is next to the airport, which sounds awful, but it was actually great, as you could watch the planes coming in over the beach. A must-do is to stand on the beach when the jumbo jets are coming in. It feels as though you can touch the wheels! It's also great to watch the planes take off, as they're really close to the fence. Stand clear tho, unless you want to be jet-blasted into the sea! Great to watch the nutters who do tho! :)
The activities desk in La Plage helped us to arrange a quad bike for a day, and were very helpful.
The location of the hotel is great for accessing other parts of the island, it's 2 minutes to the beach, and there's a small supermarket one minute away. There's a 'strip' of restaurants and a casino, and reliable taxis to get you anywhere else.
We did have a great time, and the only reason I haven't scored this higher is the lack of customer service.
La Terrasse, take note!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temecula, California
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 13, 2012

Our two bedroom was ok and had no complaints, but wouldn't brag to friends about it. The pool is really nice with a great view, but when we were there no one was ever there. Great if you want a nice place to read a book but not as much fun as the other resorts pools. The planes are really cool to watch and my two year old got a real kick out of them. The noise from the planes isn't really that bad and it so quick, and when the doors are shut to your room you can't hear them. The location is the best thing about this resort everything is with in walking distance if you don't have a car. Mullet bay would be the farthest walk near the golf course but its worth it. And we found out the last day we were there you can pay 75.00 for the all inclusive wrist band at Sonesta across the street. Just go to the counter at Sonesta and pay there. Its a good deal if you drink considering eating out is about 20.00 a person per meal. If your looking for a fun trip while your there check out the tour at Dock Martin on the Quality Time Sail Boat really good day of snorkeling lunch and drinks. The construction of the resort is pretty much done just a little in the parking area. And if your going to shop for food ask the front desk how to get the main grocery store in Phillipsburg. The store by the resort is 20% higher.

Room Tip: 2 bedroom as high as possible
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York city
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 13, 2012

Stayed 5 days from May 6 - May 11th
We exchanged some Hilton timeshare points to RCI to stay here. We booked a studio and were upgraded to a one bedroom which was a nice surprise when we got to our room.

Upon entry, it is a no frills lobby. The front desk lady was extremely warm and security was helpful and nice. The nice thing about this timeshare is that it is quiet and we felt safe. When you check in, they give you 2 towels (which we changed daily) and a lock for the safe. Both required a $70 deposit upfront which you got back when you checked out. Internet service is $16 a day or $50 for the week. We didn't get it since we went to a bakery every morning and everyone (most restaurants too) had free wifi.

The accommodations are dated, but clean. The bedroom and living area had a tv and we were grateful that there were good programming of US channels (incl Bravo, Food network, ESPN) since we like to watch tv as we wind down for the evening. Kitchen had a microwave, dishwasher, dishtowels, paper towels and soap. It was also great having a refrigerator. The hotel itself is probably a 3 star - on par with a holiday inn, but the location is awesome and staff bumped it up to 4 for us. Maid service was great - our cleaning lady came on Wednesday and spend quite a bit of time cleaning. She sprayed the bathroom with clorox and while that sit, she swept and mopped. Very thorough.

They do have a hertz rental service in the hotel and if you need it, you can rent a crib for the week. Parking is an additional $6 a day.

Additional Info:

This location is about a 5 minute drive from the airport. We rented a car from a place call (Rent a Wreck - yes, odd name for a car rental) when we got off the plane. Cab would be roughly $7, but car rentals are so cheap it is worth it for 20 bucks a day.

This is in between 2 casinos and the 'strip' is really short - only about 8 places to eat including the piano bar, bamboo bernies (see my separate reviews), Paris restaurant, and a few more on the back street (italian and chinese). Also, 4-5 shops and a really good ice cream shop at the end of the block. Very conveniently, there is a grocery store next store that has everything you need - incl. liquor, water, good variety of food (hot and packaged), sunblock...etc.

The beach is fine, but there are so many great beaches that mullet bay is just an 'okay'. The cool part is that the planes land really close and to my surprise, I didn't hear them at all from our room.

Drive to Simpson Bay is about 10 minutes, Phillipsburg is another 10. Everything is super close so I strongly recommend a car. Great place to explore.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheyenne, WY
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 27, 2012

We rented a car immediately after getting off of the plane and thankfully the hotel had a parking garage directly below it. What we didn't know until we got there is that everything has an extra fee. The parking garage is intended for guests, but instead of that being tied into the overall costs of the room, it's an extra fee of $6/day. There was a $1/day island upkeep program, convenience charge of $10/day for cleaning service (which we were told was complimentary and only occurs on Wednesday, however you still are charged he fee everyday), and a massive tourist tax (which to be fair is everywhere on the island). At the end of the trip amounted to over $200 and we were there for a week.
We also had a few things break on us while we were staying there: remote to tv, de-humidifier, toaster oven, and fire alarm (the most annoying of all), however after telling them they were very quick and nice about fixing it. So can't really blame them there, stuff happens.
Otherwise they were very nice. Not sure if we would go back there again.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Islander Club La Terrasse Resort

Address: Rhine Road #1 | Maho Bay, Maho, St Maarten-St Martin
Location: Caribbean > St Maarten-St Martin > Sint Maarten > Maho
Amenities:
Bar / Lounge Beach Casino and Gambling Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Maho
#4 Casino Hotel in Maho
#4 On the Beach Hotel in Maho
#4 Top resorts Hotel in Maho
Price Range (Based on Average Rates): $
Number of rooms: 159
Also Known As:
Royal Islander Club La Terrasse Hotel St. Maarten/St. Martin
Royal Islander Hotel La Terrasse
St Maarten Royal Islander
Royal Islander Resort La Terrasse

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