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“Nice hotel” 3 of 5 stars
Review of Sonesta Maho Beach Resort & Casino

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Sonesta Maho Beach Resort & Casino
3.5 of 5 Resort   |   1 Rhine Road, Maho, St Maarten-St Martin   |  
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Ranked #3 of 5 Hotels in Maho
ottawa, on
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Nice hotel”
3 of 5 stars Reviewed April 7, 2013

Stayed at the Maho beach with my children in March 2013. Not very familiar with all-inclusive resorts but the food and drinks at this hotel were quite good. Our hotel room looked out over the roof of the lobby area and had a peak-a-boo view of the water. The room was clean and practical but lacked style and if renovated, was definitely not finished well. The "Kids Club" was non-existent and when questioned about it, we were sent to a ground floor room where four staff just sat around with little to no answers. My kids still managed to entertain themselves in the pool and at the ping pong, foosball and pool tables in the lobby area. The nightly outdoor movie night was definitely a hit too. The customer service was hit or miss but the location, if you are an aviation fan, was ideal. A couple of tips: if sitting by the main pool and the bar is busy go to the Palms Grill restaurant beside it where the service is friendlier and faster. Rent a car and travel the island. There is so many places to visit and make sure to have lunch in Grand Case, a foodie haven!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2,071 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cutchogue, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2013

Just returned from a 7 night stay with perfect weather, but what made our trip was seeing all the same faces after so many years working at the bars and restaurants, special Thanks to our bartender Matthew "THE BEST BARTENDER ON THE ISLAND" for making our trip special ! Housekeeping was great, always had our room perfect and clean when we returned from the pool in the afternoon !

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2013 via mobile

This was my first time visiting St Marteen n I have to say staying at the sonesta maho made it more memorable. The hotel was beautiful n customer service was excellent. The waiter that served us was very polite never had us waiting n ensured that we were comfortable with our food n service. I enjoyed my stay n will be coming back for my next birthday. ( waiter Martiko)

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cedar Rapids, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 6, 2013

Our family of 4, including 2 teenagers, stayed over spring break March 2013. We had stayed at the Sonesta Maho in 2007 and nothing has really changed. We read online that the main building has been remodeled, but the part we stayed in Ocean Terrace was really dated; pink bathroom fixtures, pastel bedding, worn-out wicker furniture, bathroom door didn't shut properly, missing robe hook, small hole in the door. We heard that the remodeled building was pretty nice though, so you could ask for that building. Although it was dated, it really didn't matter that much because the views from our balcony were great- could see planes landing, partial view of pool, and a great view of Caribbean sea. Out the front door could see Mullet Bay. We weren't in our room that much, so once you get over it being outdated, it didn't affect us much. The room was very clean and beds were comfy. Small balcony with 2 chairs and a little side table. If you are in Ocean Terrace part of hotel, you have to request a key at front desk for the the safe in the room. . You don't have to pay for the key/safe, but if you lose the key it's $100 replacement.Safe worked fine and didn't have any issues. This part of hotel is a bit of a walk to front desk, but you have good views if you stay on the top (4th floor). The main building-you would want 6th floor or higher. The lower floor's views would be partially blocked by palm trees. We chose to stay here because it had all-inclusive option and was close to Mullet Bay. We didn't rent a car. We took a taxi from airport ($20 for 4 ppl with bags). It's very short ride, but can't walk it b/c no sidewalks and narrow road. Not sure we would do all inclusive again. Breakfast buffet 7-10:30am was great, lots of variety. Supper buffet changes each night; Mexican, Italian, International, outdoor beach buffet on Weds. Not that great, just okay. Palms Grill was very good and great staff, especially Wendy. Good choice for lunch but it's only open 12-6. Italian place The Point was mediocre.There is also an Irish pub/sports bar located just outside the entrance that is now inlcuded on all-inclusive. We ate supper there one night. Very "cheesy" decor but food was good. We figured it was about $200 day to include all-inclusive. We think we could have walked to and eaten at restaurants in the Maho area for less than that and had a better selection. Everyone at the resort was wearing the "red" inlcusive wristbands, that's what Sonesta promotes as part of package. There are several restaurant choices(not included) that you can walk to in Maho area. We booked through orbitz in November for and ocean-view room and didn't have any issues with check-in. Front desk staff was friendly. The "casino" on site is about 15 slot machines and a few machines at the bar, but there is a large casino across the street. Pool areas are nice. Maho beach is cool to watch the big planes land from about 1-3 pm, but very small beach with no chairs and can't really swim because it's too rough. Red flags out the whole week we were there. Definitely walk 12 minutes to Mullet Bay Beach. It is one of the best beaches on the island. We like it better than Orient Beach, which is really commercial now. Mullet Bay is beautiful and laid back with no crowds. Great food at Rosies shack at Mullet. $5chairs/umbrellas. $2 beer. Worth it. Hotel lobby bar staff was great. Pool bar staff was fine too. We knew that it would be laid back, and we made a point to be very friendly and greet staff and the friendliness was returned. We didn't have any issues with staff, especially if you give a small tip at the bars when getting beverages. A couple of bucks or a $5 with a friendly hello goes a long way. You can tell that the hotel was once pretty great, it's like they are trying, but just can't get to the next level. Only saw one other family with teenagers- most of the customers are older, saw some families with young children. Also, part of the resort is time-share or condos on the end toward Maho beach and you have to walk through this part to get to the beach-kind of weird.They also need to cover or move the area behind the Ocean Terrace section. There was a lot of junk and landscaping materials just thrown all over the place which doesn't make for a pleasant view out your window. Overall, okay, friendly place to stay, just no bells/whistles.

Room Tip: High floor in remodeled building, but make sure it's ocean view- or ask for corner room 4th floo...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 6, 2013 via mobile

After ready some of the reviews on here I have to admit I was a little worried, a piece of advice.... Go and make up your own mind. A little bit about my group that went, 5 girls between 33 and 35 years old. Location was great 5 min from airport, right in the town of Maho and had a nice area with shops to look and shop in, casino right across the street and a variety of restaurants if you so choose. The hotel was very clean, our rooms were spotless and well taken care of. All the employees we ran into were extremely nice! Maybe those people that found them rude should look at how they spoke to the employees! Food in the buffet resturant was good, a verity everyday for both breakfast and dinner, nice fresh pizza's made in pizza stove on patio. We ate at the Maho grill for lunch most days, food was always fresh and service was great. We also ate at the Italian resturant twice, both times excellent food and service. The girls even brought over a special desert for one of the girls who was celebrating her birthday. The airplanes coming and going we're NOT bothersome but quite amazing to see. You may not want to lay on the beach right there but take a walk over cause its pretty neat to see. Mullet beach is a 10 min walk and is beautiful but yes you do rent chairs. We chose to take the $2 bus ride into Phillipsburge instead of the $20 plus cab ride and it worked well, busses run often during the day. Tantra night club was a nice place to go dancing and with our all inclusive we drank for free until midnight the two nights we went. We also rented a jeep to drive around the island, car rental right in the lobby. Beautiful resort, friendly people, great experience for all if us! We would go back in a heart beat! Thank you!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Saint Clairsville, Ohio
1 review
3 of 5 stars Reviewed April 6, 2013

March 28, 2013 to April , 20123 there was a group of 6 of us that went and I have to say it was not my favorite vacation. The Hotel staff was not very friendly at all with the exeption of Orien at the Palms Grill Bar and Cheryl was awesome at the pool bar!! The pool bar was small and they had a volleyball net strung across right where you sat at the bar so you kept getting hit with the ball. There was barely any entertainment at the resort the whole time we were there. Our rooms were never stocked with towels or drinks and we had to call everyday and wait which was a hassel. They never had a stock of any beers. They were out of Bud light everyday after only an hour of having it, they always ran out of Corona and usually only had Presidente and Coors light. One good thing is that the food was great!! Never tasted anything bad!! The last day 4 out of 6 of our group got very sick with nauea, vomiting, diarrhea, abdominal cramps and chills. We talked to a group that 20 members in their group had the same thing. Not sure what it was they are saying a virus was spreading around the resort, but I dont know. I know that I probably will never return to the Sonesta Maho Beach Resort & Casino again. I want to relax and expect excellent service and care when I am on vacation and pay what I do and did not receive that here.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Town of Arima, Arima, Trinidad and Tobago
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 5, 2013

Just got back from a four night stay at Sonesta Maho, I had the all inclusive option which was very disappointing. The food was the same everyday, leftovers was the name of the game. The majority of the staff is very unfriendly especially at the front desk. Although check in is at 3.00pm the room was not ready at that time.Nice grounds and good location that's all this hotel has going for it. Will not recommend.

Room Tip: rooms with ocean/pool view 5th floor and up
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  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sonesta Maho Beach Resort & Casino

Address: 1 Rhine Road, Maho, St Maarten-St Martin
Phone Number:
Location: Caribbean > St Maarten-St Martin > Sint Maarten > Maho
Amenities:
Bar / Lounge Beach Beverage Selection Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Maho
#3 On the Beach Hotel in Maho
#3 Spa Hotel in Maho
#3 Top resorts Hotel in Maho
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sonesta Maho Beach Resort & Casino 3.5*
Number of rooms: 395
Official Description (provided by the hotel):
St. Maarten's only all-inclusive resort for families, singles and couples, the 520-room beachfront Sonesta Maho is located on 10 acres with expansive tropical gardens, stunning ocean vistas, 5 restaurants, 5 bars, the island's largest Casino, Kids Club, 2 swimming pools, day and night entertainment and much more. Duty-free shopping and nightlife is all within walking distance in the Maho Village. ... more   less 
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Also Known As:
Sonesta Maho Beach Hotel
St Martin Sonesta
Sonesta St. Maarten/St. Martin
St Maarten Sonesta
Maho Beach Hotel
St. Maarten/St. Martin Sonesta

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