Having read the reviews the day before our visit, we were worried!!! The hotel is old and in desperate need of a face lift. We were told there is new ownership and there are plans to make changes - not before time!! The bedroom was cold when we arrived but the lovely receptionist gave the room a 'boost' and it was soon toasty warm. The room was clean, but poor décor and old mis - matched pieces of furniture, with old fashioned portable tv which was positioned on a low table making viewing difficult from the bed (yet there was a wall tv bracket) bathroom had no shower, only a bath making washing hair difficult!! Lighting in the room was poor - not bright enough and no table at one side of bed for lamp - it was on top of a corner unit, so we made a table using the luggage rack!
The staff were very friendly, especially one girl who seems to be there all day and night, waiting on everyone. we ate in the hotel in the (tired) dining room - you can eat there or in the (dated) bar. The food was really good and the portions were massive!!!!! I had lasagne and salad and it was delicious. Breakfast too was a massive portion - 10 different items of food on the 'full english' I opted for scrambled egg and bacon on the 2nd morning and it was the best scrambled egg I have ever had!!!!!
It seems there are changes planned and I hope they cater for the needs of customers, especially the 'little' things as this could be a truly magnificent hotel as it is in an ideal location/setting. Don't change the staff though, they are an amazing hard working team who make everyone feel welcome the minute you step through the door!
- Also Known As:
- Urr Valley Hotel
- The Urr Valley Hotel Castle Douglas, Scotland
- Official Description (provided by the hotel):
- The Urr Valley Country House Hotel is a long established hotel set in 14 acres of mature woodland and gardens. With its stunning views across the Galloway countryside, it is an ideal location for short breaks, longer holidays, weddings and conferences. Sporting groups and coach parties are welcome.Within walking distance of one of the region’s most attractive towns, the hotel makes an ideal base for touring the attractions of Dumfries and Galloway and we welcome walkers and cyclists throughout the year.Within a short drive to the beautiful and lonely wilds of the Glenkens, this has long been a forgotten part of Scotland and is therefore relatively unspoiled with a wide variety of fantastic wildlife and spectacular landscape ranging from the mountains and moorland; woodland and forest; burns, rivers, to lochs and farmland.We have a large conference hall and a small conference suite for hire.We are licensed to hold weddings on site, either in the main hall or in the gardens.Whatever the reason for your visit to Scotland, our friendly and professional staff will ensure that your every need is catered for. Enjoy luxury in the heart of Galloway at affordable prices. ... more less
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