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“Dusty, fusty and not recommended” 2 of 5 stars
Review of The Old Rectory

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The Old Rectory
4.0 of 5 Bed and Breakfast   |   Cantax Hill Lacock, Lacock SN15 2JZ, England   |  
Hotel amenities
Ranked #6 of 8 Lacock B&B and Inns
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Dusty, fusty and not recommended”
2 of 5 stars Reviewed April 22, 2013

We stayed here for one night in April 2013. It's a beautiful and imposing house and the village is idyllic. But ...

The rooms are cramped, not ensuite - a private bathroom across a corridor, a selection of chintzy photos hanging on the wall, not enough loo paper, a blood stain on the towel, a weird UKIP-esq note to Japanese guests about water consumption ...

Shame. Not recommended.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Danish first
  • English first
  • French first
  • Japanese first
  • Any
English first
Walton, Nebraska, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2013

We were delighted to discover the Old Rectory while searching for a place in the Bath area, but not too crowded or sandwiched in rows of other buildings. This was perfect! A well-maintained property with wonderful hosts, 20+years as hosts here. Beds very comfortable, clean, and inviting. A stroll down the hill into Lacock was likely much as it would have been in the mid 18th century. Thanks!

Room Tip: Rector's room was comfortable with a dynamic morning view over the gardens and lawn from huge wi...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 17, 2012

From the outside it looks very nice. We arrived just after two and had a wedding to attend at four. On the door we found a note saying " check in between 5-7pm" Seriously?! In all my world travels in I've never come across anything like this. We managed to find a number in a cottage a friend was staying in. No answer, no reply to messages left. We had to get ready in a public bathroom and finally saw some activity by the stables. The lady was not apologetic at all. Check out is at 10am. So an overpriced £80 for a bed. The room is very eighties and the shower pressure was a trickle. We tried to get hold of the lady to borrow umbrellas, but she did not answer the house door. It's seems she is forced into running a B&B to keep the house, but really hates it. The house is full of personal pictures and family treadmill/shoes. It feels like you are staying over at a strangers house who really would rather you not be there. Also, they only take cash - no warning of this. She made us drive to get cash. I would have appreciated a phone call to say they will be out or something. I'm sure you're money would be better spent at another place. Pity

Room Tip: Ask for the most modern room, with working shower pressure. Or just go somewhere else.
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Res_8, Owner at The Old Rectory, responded to this review, December 19, 2012
We are very sorry this reviewer was so misinformed as there does seem to be a lack of communication. These guests had arranged (maybe it was a partner or the other couple they were with) to arrive between 12-1pm as they had a wedding. Unfortunately they missed this arrival time and then we had to go out. Luckily I returned mid afternoon and it was no problem to check them in immediately. Again I find it amazing that this was the same couple who played with our dogs, discussed at the table that they could pay by bacs, cheque or cash and my last words to them was absolutely no hurry to depart. Also if they had asked, they could have paid on-line too. I wonder if this couple, who appeared to be South African, did not appreciate the difference between a hotel and a B&B which is indeed our home, and in fact most of our guests are delighted with our house décor and surroundings.
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Bristol
1 review
5 of 5 stars Reviewed December 5, 2012

My husband and I stayed here for our anniversary. I was expecting a typical B&B full of rules and regulations but I couldn't have been more wrong. Elaine and her husband Paul were very welcoming to us and explained that we could have a 10% discount from the local pubs - handy for our evening meal.

The rooms were immaculate, hotel standards really. The towels were fresh and soft and there were nice little touches like a bottle of water, tea and coffee, sweets and biscuits and a small toiletry supply in the bathroom. It's these little touches that make all the difference at times!

The next day we went to Bath and upon our return our room had been cleaned and our tea and coffee supply replenished. I was very impressed with this as we've stayed at hotels where extra tea and coffee incurs a charge as well as fresh towels. My husband really appreciated the free wi-fi too so he could catch up on emails.

The breakfasts were freshly cooked using local produce and served in a beautiful dining room with stunning views out of the garden.

All in all this was certainly great value for money and provided above and beyond what would normally be expected from a family B&B. It ticked all the boxes for us - superb location, friendly and warm welcome, great value and clean & comfortable rooms. We will definitely stay here again and highly recommend it.

Room Tip: The Bishops room is a four poster that is light, bright and airy with views overlooking the magnific...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portsmouth uk
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 23, 2012

The Building is lovely on the outside but inside be prepared for cob webs and mould. Are they so out of date that they have not yet discovered mould and mildew remover? If you are alergic to the mould spores do not stay at this hotel. It is rempant on the windows. The veggie breakfast is not the only dissapointment. My scrambled egg seemed to have been cooked in advance and then warmed up. Is this why you have to decide the night before? I think it is greatly overpriced for low grade accommodation.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRAWLEY
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 21, 2012

Stayed here for 1 night in October, the house is absolutly lovely with lots of original features all very impressive.
What is not so impressive was the quality of our stay, you expect certain standards when staying away and in many aspects this B&B failed to live up to requirements.
Check in time is restricive 5-7 pm, the towels in the bathroom are old and really poor quality, i think an earlier reviewer sumed it up well it is like drying yourself with sandpaper. Our bathroom had mould / mildew on the walls, the welcome folder was old, torn, dirty, missing loads of information just generally a bit shabby all round.
On coming in we noticed a sign asking guests to take their rubbish home with them and leave it in the bins in the rooms....... that is a 1st (not quite sure how much rubbish they expect a room to generate), again when going away and you stay at a paying property you expect fundimental things like waste disposal not to be an issue.
I think what finished it off for us is that our room had the strongest smell of smoke, it got into all our clothes, laying there at in the evening smelling like someone in the room was smoking it just made for a generally unpleasent stay (by the way i am a smoker but this was exceptionally nasty) to cut a long story short we couldnt wait to leave and at 7.30 the next morning we were up and packing, didnt stay for breakfast and left.
To be fair the land lady called us when we got home to discuss our reasons for early departure but seemed disinterested in what we were saying, the smoking was put down to their lodger in the attaching room smoking....... as far as i am concerned as a business premises if the smoke effects customers / public this is covered in the smoking ban.
Really wouldnt recomend it.

Room Tip: If you want to smell smoking all night pick room 2, it joins the lodgers room
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Res_8, Owner at The Old Rectory, responded to this review, November 23, 2012
As I discussed with the reviewer, we too were most distressed that another guest should defy both legislation and the 'no smoking' signs that we have and smoked in his room that night. In ten years this has happened extremely rarely. The small amount of mould in the ceiling due to the extreme weather conditions we have experienced recently has been removed.
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Malaysia
Top Contributor
78 reviews 78 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed November 9, 2012

I have wanted to give my kids the experience of staying in an old English cottage, and thought The Old Rectory just about fit the bill.

I booked via internet and there was some mis-communication with regards to our arrival time. I have stated clearly that we would be arriving at noon, and Elaine the landlady said it would be fine. But when we arrived, we found a note at the door stating that check-in time is at 5pm. I called her on the phone twice but couldn't get through to her. So, we decided to visit the Lacock Abbey first, and went back to the Rectory at about 1.30pm. Luckily, we caught her driving in. At first, she didn't seem very friendly when I told her about our pre-arrangement, and insisted that check-in time was 5pm. However, she said since we were all there, we could just check-in immediately. She showed us around the place and we were given a family room upstairs - a 4-poster bed, a single bed and a roller bed. The room was quite small (with the added roller bed) but sufficient for our purposes. The walls looked a little old and stained but I thought it suited the whole ambience. The bathroom was small but clean. Take note though that the washing basin is situated outside of the bathroom.

Even though there were other guests in the house, we didn't see them till the next morning. We sort of had the whole place to ourselves that evening. We rented bicycles and cycled around Lacock village and at the car porch and driveway of Old Rectory. We also played with Misty (their dog) and my kids really enjoyed playing the fussball at the "games / living room". We also found the beds to be very comfortable and had a good night sleep.

Breakfast was efficiently served at our requested time. Elaine came to check on us during breakfast and she was substantially more friendly then.

Our only 1 minor complain - We found the bath towels were really worn out and a little stained (I didn't dare to use the face towel, which looked really dusty). But we didn't raise this matter to Elaine as we weren't expecting a 5-star facility at a B&B.

I am glad we chose this place over other accommodation at the village, as The Old Rectory is quite a beautiful building (exterior-wise), with the old Eng. charm and enough outdoor space for our family to explore around. Other B&Bs at the village would lack the needed space for my kids to run around as most of them also double up as restaurant / pubs at the ground floor.

Even though it is situated just next to a main road, the noise is only obvious outside the house. Once you are inside the house, you can hardly hear any traffic noise at all.

The road from Old Rectory to the village (5 min. walk) is rather narrow (and surprisingly the cars move very fast on this small road), so do be careful when you walk along that road, especially at night.

A reference for Malaysian readers :- staying here felt very much like staying in one of the Eng. cottages in Cameron Heights or Fraser's Hill. So, if you like that sort of experience, do give this place a try.

Room Tip: ask for one facing the garden or at the front of the house
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Old Rectory

Address: Cantax Hill Lacock, Lacock SN15 2JZ, England
Location: United Kingdom > England > Wiltshire > Lacock
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #6 of 8 B&Bs / Inns in Lacock
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Old Rectory 4*
Number of rooms: 6
Official Description (provided by the hotel):
Delightful Victorian Rectory, just a stroll from the beautiful village of Lacock, famous for its film location. Excellent pubs nearby. Large elegant rooms with all facilities. Beautiful views over garden. Recommended in the Independent on Sunday and Wiltshire Breakfast Award. 12 miles from Bath. ... more   less 
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Also Known As:
The Old Rectory Hotel Lacock
The Old Rectory Lacock, England

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