having stayed here 4 times before was really looking forward to our stay. We booked an executive as usual and when we arrived were given room 102, in the past we have stayed in 101, but thought it would be the same as room 101, unfortunately not. For a start the bed in room 101 has a lovely huge superking bed, which we were expecting in room 102, sadly we got a kingsize and the room seems somewhat smaller, I asked in reception if it was possible to have room 101 as I felt it is a better room with bigger bed, the receptionist said sorry but the people in there had decided to stay another night. In fairness 102 is still a nice room and we had pre paid so felt we had to continue with our stay. Wish we had gone home now. The noise from the bar was horrendous it felt like there was a disco in our room and this went on till midnight, my husband went down just before 12 to ask when this noise was going to stop, there was no apology , he wasn't asked what room we were in and just said it stops at 12. Yes the music stopped at midnight but then the noise of people leaving and clearing up went on until 2am. We were bitterly disappointed, we spent £103 to get hardly any sleep at all, we complained when we handed in keys and were told we should have been informed on booking or on arrival about the noise we would experience. I am afraid we were offered no refund of even a bit of the cost of this night and feel it has now put us off returning to the hotel at least if you have a bad night at Premier inn they do refund you the cost of the night. I would never have booked this room if I had been informed of the noise. Never ever book room 102 unless you are joining the bar event too!
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- BEST WESTERN White Hart Hotel Boston, UK - Lincolnshire