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“Comfortable hotel in good location” 4 of 5 stars
Review of The Pier Hotel at Harwich

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The Pier Hotel at Harwich
4.0 of 5 Hotel   |   The Quay, Harwich CO12 3HH, England   |  
Hotel amenities
Ranked #1 of 6 hotels in Harwich
Winchester, United Kingdom
Top Contributor
84 reviews 84 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
“Comfortable hotel in good location”
4 of 5 stars Reviewed April 28, 2012

I stayed at the Pier for a couple of nights during a business meeting and was very glad with the quality of the accomodation and the location of the hotel. Breakfast was ok, not fantastic but reasonable (extra fee for cooked breakfast, you need to ask for cheese, ham and bread as these are not available in the buffet, the bread they bring is the same they use for toasts, so no rolls of any kind). During the meeting, we had one dinner and one lunch at the hotel and they were both sort of pub food but cooked and presented very well. The only ale they have at their bar is Greene King, so I really enjoyed having found the Alma Inn just around the corner - where you can find a range of Adnams beers and few others in an interesting pub.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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163 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Colchester, United Kingdom
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed April 13, 2012

Six of us (friends/couples) descended on the Pier to celebrate a birthday. It is the second time we have stayed, starting with lunch, ending with dinner and an overnight stay. On our first stay we were accommodated in the annexe and this time in the main building. In both buildings the standard of the rooms are as good as they are at Kesgrave Hall (also part of the Milsom group), although our room in the annexe was a little "snug" with not much of a view. Our room on this occasion was of a more spacious design and had a lovely view across the water to Shotley.

Again a comfy bed, decent sized bathroom (although without quite the same "chic" as our room at Kesgrave - see review for Feb 2012) and all the usual attention to detail that Milsom rooms provide - exceptionally clean, comfortable and stylish rooms - a touch of luxury without snobbery - a factor that I think make Milsoms stand out. Comfort, style, good food, excellent choices of wine and drinks, friendly, cheerful and helpful staff. Dress up, dress down, call in for coffee or just lunch.

The Pier lacks the outside space that graces Kesgrave Hall, but its featured focus on being a good seafood restaurant is really the big atraction here. During the summer months sitting outside on the patio, watching the world go by at sea over a lazy lunch is glorious.

The upstairs restaurant and bar is classy, elegant and comfortable. The food, as always, beautifully cooked, where possible locally sourced, and an abundance of choice on the menus.

I have to say, that on this occasion, we were a rather noisy, silly and celebratory group, but the staff (while very possibly bemused and exhausted) were models of patience and good humour. The following morning an "ever so slightly" hungover group enjoyed a great breakfast - choices of full English (eggs cooked to your liking) or Continental, endless supplies coffee, tea, coffee and toast, followed by a bracing stroll on the Pier (watching the local lifeboat crew prepare and head out to sea for an exercise was an unexpected treat) finished off a very happy celebration and stay. Thanks to all.

Room Tip: Ask for a room overlooking the Pier.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2012

We have just returned from a great weekend stay at The Pier in Harwich. Travelling as a group of 7 people (including elderly grandparents and two children under 6 years of age) the hotel managed to cater for us all brilliantly. We stayed in The Mayflower Suite ( v. spacious, elegant room with wonderful views of the harbour) and rooms 12 and 8. All of them were immaculately clean, comfortable and well decorated. Small touches in the room such as a coffee machine, well stocked mini bar and jug of fresh milk in the fridge make a real difference.

All of the meals we ate at the hotel were excellent. Can't fault them at all. And the service was great - especially from Caroline (Scottish) who was incredibly efficient, welcoming and helpful.

We own a beach hut at Walton on the Naze and know that we will be returning to The Pier Hotel in Harwich time and time again. Thanks to all staff for a great stay.

P.S the RNLI shop and Lifeboats across the road well worth a look.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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East Anglia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2012

Having stayed at The Pier a number of times in recent years I thought it was time to give it the praise it deserves, especially as recently there have been some staff changes including a new head chef; none of which have dented or detracted from it's well deserved reputation.

The combination of comfortable rooms, a choice of two restaurants (fine dining and a bistro) and a Grade II listed building on the historic quayside of Harwich make this the only hotel worth considering along the Essex coast (the nearby town of Frinton on Sea which continually boasts of it how posh it is has precisely none!)

Staying for three nights during the recent snowy weather the comfort and cosiness of the rooms, including the public ones, was much appreciated (and on occasions too hot!)

The Harbourside fine dining restaurant provides high quality food (with an emphasis on fish and locally sourced meat etc.) and service, building on the excellent work of its founding chef, Chris Oakley, who has recently retired. Staff treat every diner as a very important customer, and are knowledgeable about the food and wine they serve. It is clear that the waiting staff are trained and their work is a career not some moneymaking fill-in until they get a 'proper job' as is so often the case.
At all levels nothing is too much trouble, and all staff will deal with the most seemingly menial tasks and requests with the same level of cheerfulness and efficiency.

If funds allowed I would stay here on a regular basis (once a month!) or at least eat in one of the restaurants every week!

But, yes there is a but... The Pier like many establishments has to deal with awkward customers, ones that seem to delight in complaining (usually in a loud voice to the most junior members of staff who have had little experience of dealing with such situations). Such complainers usually, of course, not only think they know what they are talking about but manage to irritate other customers in the process.

In the restaurant I overheard (the loud voices made it impossible not to!) complaints about the food and the way it was served by people who clearly did not know what they were talking about, along with negative comments aimed at anyone listening about their perceived shortcomings of staff who had just dealt with them.

During my stay this culminated with a member of reception staff being responded to with a racist remark as they had enquired if the guest was a resident or not.

I do wonder why such people even bother to stay in a hotel or eat in a restaurant, no doubt these rude, ignorant guests will soon be potsing their own review here.

Ignore their reviews, stay for a night (in the Mayflower Suite if it is available) and dine in the Harbourside.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2012

...lovely room and very comfortable, great decor in public areas, room very warm in the depths of winter.

The walls are a little bit thin so some disturbance from neighbouring guests and while the continental breakfast is good, the choice is a little limited.

Bistro food is excellent, staff friendly and helpful and perfect location in town.

Agree with previous comment that booking system is a little strange as I was offered options including food when I just wanted B&B and it took several goes to secure rate I wanted.

Would recommned.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 29, 2012 via mobile

We ate here and I was very impressed with the food and wine. Lots of waiting staff ready to serve you, nothing is too much trouble. Beautiful venue and views. I will definitely return soon.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sain john
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 20, 2011

I urgently had to get in touch with my husband who was staying at the hotel just for one night. It was close to midnight but there was no other way to contact him. The man who answered fumbled with the handset and sounded as if he had been sleeping. I was trying to ask to be put through to the room, but the man kept barking "hello, who is it?" and "what?" into my ear as if he couldn't hear me. He finally heard me and I can't tell if he physically carried the phone to the room or was speaking into another line. He said "Mr. ... you have an OUTSIDE phone call at this hour" in an annoyed tone then slammed the phone down into my ear. Most hotels I have stayed in are capable of receiving phone calls at any hour. If you are not a hotel, then just call yourself an inn or bed/breakfast.

Stayed November 2011, traveled on business
Was this review helpful? Yes 3
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Additional Information about The Pier Hotel at Harwich

Address: The Quay, Harwich CO12 3HH, England
Location: United Kingdom > England > Essex > Harwich
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Harwich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Pier Hotel at Harwich 4*
Official Description (provided by the hotel):
We thank you for your feedback, however we do not respond to individual comments. The Pier Hotel is located in two historic buildings that stand proudly on the quay side of old Harwich. The hotel's main building, built in the 1850's, houses two celebrated seafood restaurants - The Ha' Penny on the ground floor and the Harbourside on the first floor - and seven second-floor bedrooms, most of which overlook the estuary.The year 2000 saw the acquisition of the next door building, formerly the Angel public house, which dates back to the 1700's and is now fully refurbished and converted into a further seven bedrooms.All 14 bedrooms are carefully furnished with many individual touches and all have private bathrooms, satellite TV, minibars, telephone and welcome tea and coffee tray. In addition, the family-friendly feel of the hotel continues into the bedrooms with several of them offering sofa beds for accompanying children. ... more   less 
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Also Known As:
The Pier At Harwich Hotel Harwich
Pier Hotel Harwich
The Pier Hotel Harwich
The Pier Hotel At Harwich England

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