This is probably the most stylish hotel we have ever stayed at. The decor in the communal areas and rooms is exceptional. The ambience is perfect, the seating areas were very comfy and relaxing, Staff were friendly and food was excellent (evening meal and breakfast). We had opted for the 'luxe love package' and got a nice little welome box with DVD, sweets and other things left on our bed. Our room was a good size and comfortable. Most rooms look onto a car park which isnt that nice but it was fine and wasnt noisy.
My only disappointment with this hotel was with the spa and leisure facilites. The spa area is lovely, the treatment room was nice and the massages we had were excellent, however there is no relaxation area so after the treatment it was a case of get dressed again and leave. We arrived at the hotel before check in time and reception took all our bags and I asked to have them taken to our room when it was ready as we were having treatments and then wanted to use the spa. That was fine. We then had our treatments and I told the girl we wanted to use the leisure facilites and i was advised that was no problem but could we please leave our robes back to the spa as they were separate from the hotel and leisure facilities. We were then told to 'check in' to the leisure facilities at a desk opposite (all of this is in the main reception/communal area) we did as we were told, there were no staff members attending the desk, simply a book to sign in and no instructions about lockers or towels. Once in the changing areas we could not figure out how to lock our belongings into the locker so had to go back out to the reception to be given a card.
The pool area is really not nice, it is extremely basic and I expected a LOT more from this hotel given how much we were paying to stay. There was also a dead fly in the jacuzzi which we had to dispose of. On leaving the pool we found there were no towels or slippers in the changing rooms (we wanted to dry off put on some slippers and go back to the comfort of our room for a shower - the way we always do at any spa hotel we have stayed at) so as these were not available we were going to have to go back into the main reception/communal area soaking wet and barefoot!! we decided to use our robes as towels, get changed and then go to our room. I was NOT IMPRESSED!! We then realised that all the hotel rooms are actually not in the same building as the reception and bar/restaurant so we would have had to walk outside in robes and being wet from the pool. We did find there were robes in our room but again no slippers to walk to and from the pool and so if you don't bring your own flip flops i assume you are expected to put your normal shoes on to walk across to the hotel in your robe or else go to the pool fully clothed, change into your swimming gear once there and then have your shower and dry your hair etc in the changing rooms when finished and haul all of your belongings with you. We did not like this whole concept and it did not fit well for 'relaxation' and 'ease' during our stay. For this reason we will probably not stay at this hotel again. We would only be prepared to spend that amount of money to stay at a hotel with a nice spa and good facilities for relaxation and this hotel just did not live up. It should not be allowed to market itself as a spa hotel as the spa section is separate and they do not provide the full spa service i have had at other proper 'spa hotels'. The hotel has put all their efforts into the outdoor swimming facilities (which in this country only getting used a fraction of the year seems ridiculous - it is closed during the winter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.