We were staying nearby and booked the table in The Snug for a bar meal on 28 May. We were advised that food was not served until 6.30 so duly booked the table for this time. When we arrived we found that the table was ours until 8.00 pm which was fine as we expected to be finished by then. One of our party of seven went to the bar to order at 6.30 to be informed that did we realise that 10 orders had been taken before us. We explained that we had booked and were told that food was served from 6.30. No one informed us that you could order in advance of this! When I arrived I set up a tab at the bar. My son went to the bar to order drinks at 7.00pm. He came back and informed me that the bar staff needed to see my credit card. I went to the bar and was told that they would need to put my credit card in the till. Mindful of the advice about card cloning I informed them that I was not prepared to put my card in the till. I was then informed that the pub was really busy and they were concerned that I may leave without paying as this had happened before. This incensed me. I am expected to trust them with my credit card against all advice, but they are not prepared to trust me! I told them that I would not be leaving without paying and that they could not have my card. At 7.30 the meal arrived. We decided not to have a dessert because the next party would be arriving at 8.00 pm and the meal had been so stressful that we did not want to be involved in any more conflict. We were sat opposite the kitchen door. It appeared the Staff serving were worried about presenting new orders for the chef and were asking each other to take them in. Everything was rushed and staff were generally inefficient. The lack of staff on a busy evening meant that it took me 15 minutes queuing at the bar to finally pay my bill. Just because you are in a beautiful location and have a lovely pub particularly if you are only having a drink does not mean you should take for granted occasional holiday makers and expect that they will put up with poor and disrespectful service.
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- Also Known As:
- Port Gaverne Hotel Cornwall