Well the family decided to go out for a meal! We sat down to only be seated at a dirty table it took about 10 minutes before some waitress came to clear glasses and plates she then took another further 5 mins to wipe the dirty table down with a dirty dish cloth so it looked like! We waited 45 mins for our food to arrive there was 4 adults and 3 children it finally came out but we had to stop them by saying the plates where dirty so they took the dirty plates away for clean ones. When we all had finally got our meals but then they got the order wrong my partner then said to the waitress I haven't ordered this so the waitress went back to get his meal right by that time I was tucking in to mine to fine my chicken had a black hair init and everything was warm so the waitress came back out to give my partner his meal so I then complained to say I have a hair in my food and that it was all warm I said politely could I have a refund so she went off to refund me to only then find out they had given my partner a frozen corn on the cob on his plate it wasn't even cold it was frozen and then a family member found a black hair in her steak! All the food just looked like it was just thrown on the plate the waitress came over again and I said the corn on the cob was frozen there's another hair in the steak I want a full refund and I want to speak to the manager. She kept saying his busy at the moment leave your name and number so I went to right my name down and to top it off the pen didn't work so I went up to the bar and demanded to see the manager yet to be told he's real busy so some1 came over have us a refund but not our full refund they didn't once say sorry for the trouble or offer us anything so we just got some of our refund and walked out! Never again it was shocking disgusting poor customer service I will warn people not to go there as me and my family will never return what sort of restruaunt is that frozen corn and hair?? You can't even talk to the manager? Shame full!!! I'm not even disappointed I'm angry about the whole ordeal!
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