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“Excellent location for Kings Lynn town centre” 4 of 5 stars
Review of The Legacy Duke's Head Hotel

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The Legacy Duke's Head Hotel
4.0 of 5 Hotel   |   5 - 6 Tuesday Market Place, King's Lynn PE30 1JS, England   |  
Hotel amenities
Ranked #7 of 13 Hotels in King's Lynn
Certificate of Excellence 2014
Norwich, United Kingdom
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
50 helpful votes 50 helpful votes
“Excellent location for Kings Lynn town centre”
4 of 5 stars Reviewed March 21, 2014

After by-passing this town on numerous occasions we decided to spend a couple of nights and find out what the place had to offer.
I thought it would be pretty straight forward finding this hotel as it has a prominent position on the market place. That turned out to be far from the truth. After driving round Kings Lynn's one way system for 45 minutes with no sight of it I gave in and let the sat nav take us there. This it did quite well and we ended up at the car park behind. NOTE: Don't forget to ask for the car park key code before you leave.
The staff were all very friendly and helpful and we had a short walk from reception to room number 3 which is in the original hotel building and not the extension that Trust House Forte built on the back.
We had no complaints with the room which had a selection of very nice biscuits and free wifi which is always welcome.
Two large windows overlooked the pub next door which has live bands playing at the weekend. If you need an early night this may be a problem as they do not finish until 11pm.
We dined in the restaurant on the first night and the food was excellent. The hotel had a major refurbishment recently and this is shown in the high standard of fittings and overall cleanliness. The restaurant can get a little stuffy as there are no external windows, but it has a good atmosphere and the staff are very attentive.
Breakfast next day is served in the same room. It would be far better if the hotel served it in the room at the front where it used to be, but this space is to be turned into a coffee shop which is a great shame.
If the hotel is busy, breakfast is all of the buffet style, but the first morning was quieter and we had waitress service and a good choice from the menu. A thoroughly enjoyed the full English.
Kings Lynn does not have a great deal of places to visit, but there are some interesting areas in the medieval section and by the old customs house. Look out for the canon ball that was meant to have been fired at the church! There is also 'The Walks' starting at Greyfriars Tower which is very close to the hotel and there are tunnels to the sea open during the summer months.
We both enjoyed our stay at the Dukes Head and would be happy to return when the tunnels are open.

Room Tip: Rooms in the original building are close to the pub which can get noisy at weekends.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at The Legacy Duke's Head Hotel, responded to this review, April 9, 2014
Dear damasinnas

Thank you for taking the time to post a review of our hotel on Trip Advisor.

I was delighted to read that you had enjoyed all aspects of your stay with us and that you found our refurbishment and cleanliness to be of a very high standard.

I hope that when you next visit Kings Lynn you will stay with us again.

Sincerely yours

David Williams
General Manager
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612 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Norfolk, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2014

Our stay was kicked off with a huge cream tea in the lounge. Felt like home. Very welcoming. Excellent food at dinner. Great wine and great atmosphere. The lamb was perfect desert was beautifully presented. Would definatly come again.

Stayed February 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at The Legacy Duke's Head Hotel, responded to this review, April 9, 2014
Dear Cr4zyL4dy

I was so pleased to read your review on Trip Advisor and was delighted to hear that you found the food and atmosphere to be both excellent and welcoming, and thank you very much for this.

I hope that you will stay with us again soon were I am sure you will have an equally enjoyable time.

Best regards

David Williams
General manager
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Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2014

Stayed in many hotels over the years, however the Dukes Head was possibly the best we have ever experienced. The food was amazing and the service exceptional, even at busiest of times. Staff were always friendly and helpful with special thanks to Andrew, (food and beverage Manager) for sorting out a minor hiccough with the utmost efficiency.The hotel is extremely well situated and Kings Lynn has lots going for it, with some wonderful old historic buildings, the quay, and stress free shopping just a few steps away (with a fair amount of independent retailers always good to see)

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at The Legacy Duke's Head Hotel, responded to this review, April 9, 2014
Dear OMBLET

Thank you so much for posting a review on Trip Advisor, it was lovely to read your positive comments (especially the ones about the staff and Andrew in particular) and I was delighted that you had enjoyed your stay.

I hope to see you back with us soon.

Kindest regards

David Williams
General Manager
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Wisbech, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 12, 2014

A lovely hotel a few yards from the Town, overlooking the old market place and the theatre at the front, but still quiet. We had a lovely, warm, large room with an unfussy décor which was reached by an amazing and very old staircase - most impressive. I don't think that there are any ground floor bedrooms unless they are at the more modern end at the back (no lift at the front but apparently there is a lift at the back).
The evening meal offered very generous portions and the food was wonderful, interesting and delicious, only one veggie choice though. Apparently the hotel will soon offer a la carte dining alongside the current menu. The wine that we ordered was not available but without fuss we were offered the next best on the list at the same price. A lot of hotels can be let down by the breakfast but not this one; the cooked breakfast was fresh, hot and HUGE. I only eat continental but I was able to choose from plenty of fresh fruit and cereals.
We used a Travelzoo voucher but were still treated as special guests, and any problems immediately sorted out. I'd love to stay here again

Room Tip: Room 11 is at the front, is very comfortable and has a lovely walk in shower. There was no traffic n...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at The Legacy Duke's Head Hotel, responded to this review, March 17, 2014
Dear Mo W

Thank you for posting a review on Trip Advisor. I was delighted to read that you had made use of our Travelzoo offer and that you found the hotel to be of a good standard with good food.

As you said, the new Menu will be in place over the next few weeks, we have just recently refurbished our main kitchen, a task which took in excess of 7 weeks, but is now well worth it as we have a very modern kitchen which will enhance the whole food and beverage experience.

I am sure that when you return you will have a much larger choice of dishes to choose from on our new menu.

My very best regards.

David Williams
General Manager
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Norwich, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 10, 2014

Good points. Room 5 was amazing, we got a free upgrade to this room it was comfortable and decorated to a high standard.
Food was lovely, presented very well and the wine was great too.
Biggest bath I had ever seen in a hotel room, Very clean and high specification.
Bad points. I had pre ordered a better room ie king bed and bath, when we arrived we were allocated a room with a shower, this was rectified and as I said earlier the room was lovely. We did have a horrible banging noise which was very loud I believe it to be pipe hammer from another room as it didnt happen when we were running water. we were asked what time we wanted dinner, we choose 7.30 when we arrived at the restaurant we were told we were down for 6.45.
Ordered drinks after reminding staff that should be done before the food order was taken, my husband wanted a glass of prosecco, after about 15 minutes the starter arrived and still no prosecco, we reminded the waiter who seemed to forget again, eventually it turned up, but not until after the wine had arrived, and they didnt have the one we ordered.
So overall I would say the place was amazing food and bed fine but the staff could do with some hospitality training and customer service training, however they were all polite once the issues were resolved.
Stuart seemed to be the only member of staff who seemed to know what he was doing.

Room Tip: room 5 was superb
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at The Legacy Duke's Head Hotel, responded to this review, March 17, 2014
Dear Tori A

Thank you for posting a review on Trip Advisor.

I was very pleased to read that you thought room 5 was amazing, it really is a beautiful room overlooking the historic market square and is very sought after indeed.

I was, however, sorry to read your comments regarding the initial room allocation and that you had difficulties at dinner. I will of course look in to your comments and action any issues which need addressing so that we do not make these mistakes again in the future.

I hope, even with a few niggles, that you had enjoyed your stay and that you will consider us again in the future.

My very best wishes.

David Williams
General Manager
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Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 9, 2014

We stayed here using a Groupon voucher, just for a weekend away. We were very pleasantly surprised by the interior of the hotel which is decorated to a very high standard and has a luxurious feel to it. Our room was spacious and clean with a small but nicely decorated en suite. We had afternoon tea which was very nice. The evening meal was excellent but our appetites did not manage to extend to dessert. The staff were all polite and attentive and nothing appeared too much trouble. Overall an excellent value for money break and we would definitely stay there again if we were in the area

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at The Legacy Duke's Head Hotel, responded to this review, March 17, 2014
Dear lizzyluck67

Thank you for posting a review of our lovely hotel on Trip Advisor, I was delighted to read that you had thoroughly enjoyed your stay and that you felt the offer was of a good standard and value.

Here at the hotel we offer a wide range of deals, and I was particularly pleased that you had made use of Groupon.

I am sure that there will be future offers for you to use and would suggest that you keep an eye open for these.

Again thank you for your review.

Best regards

David Williams
General Manager
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Cochester, Essex
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2014

Wonderful birthday weekend spent at this hotel. Staff friendly, accommodating and attentive , rooms comfortable, impeccably clean and spacious and dinner delicious. Cream tea in comfortable lounge with large fruit scone, clotted cream etc. Excellent location for shops and historical interest.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at The Legacy Duke's Head Hotel, responded to this review, March 17, 2014
Dear tylou

How lovely it was to read your very positive review on Trip Advisor, and thank you so much for taking the trouble to do so.

It is always lovely to read when our guests have had a nice experience and shows that on the whole we have a lovely hotel in a very historic part of the world.

I hope to welcome you back at the hotel soon.

Kindest regards

David Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Legacy Duke's Head Hotel

Address: 5 - 6 Tuesday Market Place, King's Lynn PE30 1JS, England
Location: United Kingdom > England > East Anglia > Norfolk > King's Lynn
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in King's Lynn
#5 Family Hotel in King's Lynn
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Legacy Duke's Head Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
Located in the heart of King's Lynn old town and overlooking the historic market place, the Duke's Head is perfect for discovering what Norfolk has to offer to the business and leisure traveller. Since Georgian times, this impressive classical building has welcomed visitors including Princess Victoria and Sir Robert Walpole (generally considered to be the first Prime Minister of Great Britain) in considerable comfort and style.Its location overlooking the ancient market place in the centre of King's Lynn would have denoted its importance in a town peppered with fine historic buildings. The Duke's Head is located walking distance away from King's Lynn station, nightlife, restaurants, bars and leisure club. Kings Lynn is serviced by regular trains to London and serves as an ideal location for discovering Norfolk. North Norfolk is an ideal tourist destination. Whether you enjoy the lively atmosphere and entertainment offered by traditional seaside resorts, the tranquility of the small fishing villages, which spring to life at high tide, you can't help but be impressed by the beautiful coastline and the fascinating history of its towns. The Hotel has recently benefited from a 3 million pound refurbishment. ... more   less 
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Also Known As:
Elizabeth Dukes Head Hotel
Dukes Head Kings Lynn
The Legacy Duke's Head Hotel UK/Norfolk

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