My partner and I together with my family were booked in as guests at the Glade End Guesthouse from 29th June until 2nd July as we were attending a wedding in the area.
The morning following our arrival we decided to go for a short walk and a bit of shopping in Marlow we then returned around 12.30pm to find the cleaner just finishing the cleaning of the room. We proceeded to get ready for the wedding, and it was at this point I was unable to find my GHD Straighteners which had been in my case the night before. When we left, the door was locked and secure which left us to believe they were obviously stolen by a staff member of the Guest House who were the only people to have access.
When the situation was brought to the attention of the management, there seemed to be a distinct lack of interest, so as you can appreciate I am absolutely appalled by the lack of concern or assistance given by the guesthouse.
I had no reason to doubt the honesty or integrity of the people who would have access to the room, therefore I did not feel the need to lock the cases and there was no safety deposit box available.
The incident caused upset to a weekend which should have otherwise, been a very happy occasion.
- Official Description (provided by the hotel):
- Glade End and its en-suite rooms, are a 8 minute flat walk from Marlow town centre and the business park. Marlow offers 15 pubs and restaurants offering a wide range of food tastes, including two top rated UK restaurants. Glade End offers free high speed broadband Wifi, free off road parking, and inclusive "chef prepared" breakfast. ... more less
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