We stayed here for one night on Saturday 15th June to celebrate a birthday. Great first impressions, polite staff, lovely clean hotel and spacious room (room 7) Nice touches such as personal card from GM acknowledging we were celebrating a birthday and some complimentary chocolates.
We went to Marlow to eat in the Hand and Flowers (highly recommended) returned to our room around 9pm and could not believe the noise of the DJ coming through from a wedding taking place there. The headboard, cupboard and picture frames were vibrating on the wall. We could hear every word of all the songs and the DJ but we couldn't actually have a conversation between ourselves as it was just too loud.
Told reception about noise and they apologised but did not offer to do anything to help. Tried to stay in our room to watch a film and have a bottle of wine but were forced to go and sit downstairs in bar because of noise - couldn't hear TV or each other even speak!!!
I would like to point out one excellent bar man who made me a mojito and then came by once he'd seen I'd had a couple of sips to see if it was to my liking as he was the one who had made it - very nice touch, staff like this guy are hard to find!!
We paid £180 Room only for a room via Late rooms. The booking website did not mention possible noise disturbance, neither were we told on check in. Also booked our room in December 2012 so not sure why we were put above a wedding, could understand this more if we had booked very last minute.
If I'd have known it would be that noisy I would have booked the premier inn 2 mins away for half the price!! Guess that's why they don't tell you though!!
Nice hotel but if you are going on a Saturday advise you check other functions that are going on or ask for a quiet room. It strikes me as a hotel that is very popular with weddings and social events. We felt we paid over the odds considering we were unable to spend most of the evening in our room and were kept awake until the early hours.
Have put issues in writing to the hotel so awaiting response.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.