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“will return” 5 of 5 stars
Review of Sheraton La Caleta Resort & Spa

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Sheraton La Caleta Resort & Spa
5.0 of 5 Resort   |   Calle La Enramada, 9 | La Caleta, 38670 Adeje, Tenerife, Spain   |  
Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #5 of 23 hotels in Adeje
Blackburn
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“will return”
5 of 5 stars Reviewed March 15, 2013

Now using a wheelchair--this hotel ideal for me and the pusher(wife!). great staff who always ready to help. Deserves its 5*. Lovely fish restaaurants in nearby bays. Good breakfasts & lovely pool areas.
H. Blackburn

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LieDem, Sales Executive at Sheraton La Caleta Resort & Spa, responded to this review, April 1, 2013
Dear guest,

Thank you for your lovely comment. We are so happy to read that you enjoyed our pools and breakfast. The staff will be ecstatic to hear that you were pleased with their work.

We are looking forward to your next visit at the Sheraton La Caleta Resort & Spa.

Warm regards,

Lieve Demey
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013 via mobile

Our first time at the Sheraton, hopefully it won't be our last!!! Great value, stunning location, all the facilities you could possibly want, beautiful rooms and really friendly staff, what more could you want??

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LieDem, Sales Executive at Sheraton La Caleta Resort & Spa, responded to this review, April 1, 2013
Dear guest,

Thank you for your review. We are delighted to find out that you had a good time with us!

We hope to see you soon at the Sheraton La Caleta Resort & Spa!

Warm regards,

Lieve Demey
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

My wife and I have stayed twice previously at the sheraton la caleta and returned this week for a four night break. Upon arrival we were upgraded I assume because we had last stayed at new year in a club room on the fifth floor with pool and sea views, however the fourth floor room that we were given was on the outside of the hotel looking towards Adeje, the room was fine but the view a little disappointing after our previous stays. I went back to reception and mentioned that it was in fact my wife's birthday and our fist anniversary on the Thursday and could we possibly change to a pool view. The gentleman on reception obviously noted these points and moved us immediately to room 521 with great views. In addition my wife received a birthday cake at 6pm that evening to our surprise and then today after returning from breakfast we received a knock on the door, only to receive a bottle of champagne and chocolate covered strawberries for our anniversary, WHAT FANTASTIC SERVICE........we will return again soon, thank you to all staff.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LieDem, Sales Executive at Sheraton La Caleta Resort & Spa, responded to this review, April 1, 2013
Dear guest,

Thank you for this thoughtful review of our hotel. We are so glad that you enjoyed your stay, your first anniversary and your wife's birthday with us! Thank you for recognizing the staffs efforts to make your holiday a memorable one. They will be pleased to know you appreciated their work.

We hope you visit us again at the Sheraton La Caleta Resort & Spa in the near future!

Warm regards,

Lieve Demey
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shropshire UK
Top Contributor
80 reviews 80 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 9, 2013

Just returned from a 6 night stay at the Sheraton and overall an excellent hotel well worth its 5 stars. Very difficult to offer any substantial points in criticism. We would certainly revisit without hesitation.

We had a "superior room" that was very well equipped and spacious. Originally booked into a room with a view partly restricted by the restaurant / bar roof but we were offered a change on request as the hotel had some flexibility given that it was not quite full in March. No questions asked and very accommodating response to our request.

The buffet breakfast offered a very wide range of food - mostly very good but the hot items were not always quite as hot as they should have been. There were three restaurant choices within the hotel for evening dining.

Staff were excellent - from the reception team, concierge, room attendants and poolside staff. All efficient and very courteous and welcoming. Poolside staff were attentive [unlike many hotels] and kept the pool area clean and helped guests move chairs etc and helped some less able guests in / out of the pool. Active lifeguard presence from late morning to end of the afternoon which was reassuring.

A short walk away [10mins] is the delightful seaside village of La Calheta with a number of restaurants and there are also many other eating choices in Adeje. There is public transport from very close by to such as Los Cristianos and other areas.

Wifi in the room was expensive and I sense few took it up. The free wifi in the "business centre" in the main lobby area was adequate and included hotel PCs as well as an ability to use your own kit. Wifi was a bit slow at times but OK.

Checkout is 12noon but we didn't need to leave until 4pm. The hotel offered free of charge a spare room for us to shower and change prior to our taxi time. Another example of fine service standards offered by the hotel. Later checkout could have been arranged at a cost but we didn't need that given the "changing room" option.

The spa was free to use in the first 3 days then a fee was payable. We arrived at 7pm and the spa closed at 8pm - but that hour counted as 1 day out of the 3 ! We didn't use the spa so cannot comment upon it.

The hotel is located in the very pleasant end of Costa Adeje alongside a number of other impressive looking hotels. The area felt very safe. It is a longish walk away along the beachside promenade from the less attractive end of Costa Adeje at Puerto Colon!

Room Tip: Pool view was good. "Superior" level rooms are "very spacious".
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LieDem, Sales Executive at Sheraton La Caleta Resort & Spa, responded to this review, April 1, 2013
Dear guest,

Thank you for taking the time to write your comment. We are glad to read that you had a splendid stay with us and that you appreciate our service that much. Our staff will be pleased to know you were happy with their performance, as they strive to make your holiday that much better. The section about the hot food not always being so hot has been noted and we will pass this information to our Food and Beverage team. We also took note of your comment about the WIFI.

We hope to see you again in the near future at the Sheraton La Caleta Resort & Spa!

Warm regards,

Lieve Demey
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 6, 2013

We spent 7 days at the hotel in february and really could not find fault with it. The rooms were of a large size and the private balcony allowed us to sit outside there if we wished. The size and location of these balconies varied with room location. Ours was quite small and only got evening sun however this was not a problem. There were two excellent buffets one at breakfast and the other at dinner which had a wide range of dishes which varied from night to night and included freshly grilled food to your taste.
For relaxing there were plenty of loungers outside around the gardens and pool areas and comfy chairs and sofas inside and out. Wifi was free in the computer areas near the bar and there were several PCs for guest use.
The location straight on the coastal walkway allowed excellent walks in both directions.
We have stayed in many hotels around the world and this was as good most and we were very pleased to get a last minute half board discount deal from a tour company, although in retrospect it would have been nice to have eaten elsewhere on a couple of nights for a change.

Room Tip: Ask for a higher floor
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LieDem, Sales Executive at Sheraton La Caleta Resort & Spa, responded to this review, April 1, 2013
Dear guest,

Thank you very much for your positive review. We are very pleased to learn that you had a great time with us and enjoyed our facilities.

We at Sheraton La Caleta Resort & Spa hope to see you again in our hotel in the near future.

Warm regards,

Lieve Demey
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaconsfield, United Kingdom
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 5, 2013

never having been to Tenerife before we were a little apprehensive about where to stay and in which hotel but with the Sheraton ( and Adeje/La Caleta ) we feel we hit the jackpot - we have spent the last 9 days there and despite the fact that the weather was ( we are told very unusually ) not brilliant we think the hotel is one of the best we have ever stayed in - the food was top class ( especially the varied evening buffets ) as was the staff ( thanks Olivier , you were a star ! ) - it is in a nice quiet position in Adeje but within easy walking distance not only of the hotspots ( if you want them ) of Playas dos Americas but also the delightful fishing village of La Caleta which has several good restaurants with fine food and great views of the sea - the Hotel itself has top class facilities ( pools spa restaurants lounges etc ) and we were very happy with our 4th floor room with sea views
Not cheap ( but you get what you pay for ! ) but we highly recommend it

Room Tip: pay extra for a 4th/5th floor room with sea view
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LieDem, Sales Executive at Sheraton La Caleta Resort & Spa, responded to this review, April 1, 2013
Dear guest,

We would like to express our gratitude to you for your lovely comment. We are glad to read that you enjoyed the hotel and its facilities as well as the food. We aim to please! Oliver will be happy to hear your kind words and so will the rest of the staff.
Your recommendation is highly appreciated!

Hope to see you visit us again in the near future at the Sheraton La Caleta Resort & Spa!

Warm regards,

Lieve Demey
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed March 5, 2013

Stayed in February.

Agree with earlier reviewers that breakfast and food in general in hotel is pricey and not exceptional. Better than a "free" breakfast in a budget hotel, but not like a true 5-star experience.

We found good service, good food and reasonable prices at Jade Stone, a small restaurant over the road.

I also disagree that there are discounted last minute deals - I tried but could not find any!

However, we chose Tenerife for winter sun and we got it. We knew there isn't great sightseeing or outings on this island, just a relaxing time, and we enjoyed that.

From this hotel, you can walk in both directions to find restaurants and bars along the beach walk, it is easy to explore to La Caleta village or southwards to Bahia del Duque and beyond.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LieDem, Sales Executive at Sheraton La Caleta Resort & Spa, responded to this review, April 1, 2013
Dear guest,

First we would like to thank you for your comment. We are sad to discover that you did not enjoy the breakfast in the hotel and we will forward your comments and concern to our Food and Beverage team.

We are glad however to read that you enjoyed your holiday and we look forward to welcome you again at the Sheraton La Caleta Resort & Spa.

Warm regards,

Lieve Demey
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton La Caleta Resort & Spa

Address: Calle La Enramada, 9 | La Caleta, 38670 Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Adeje
#4 Luxury Hotel in Adeje
#5 Romantic Hotel in Adeje
#5 Spa Hotel in Adeje
#6 Family Hotel in Adeje
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton La Caleta Resort & Spa 5*
Official Description (provided by the hotel):
The Sheraton La Caleta Resort & Spa, a new standard in 5 Star holiday destinations in Europe, with a sea front location, enjoy the sun in it's 284 rooms, Also enjoy the 3 outdoor swimming pools, mini golf and a beautiful subtropical garden. Gather with friends or family to satisfy your appetite at any of our 5 restaurants or lounges. Explore the Spa Eutonos a true relax getaway, cabin treatments, sauna, igloo and solarium. ... more   less 
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Also Known As:
Sheraton La Caleta Hotel Adeje
Sheraton La Caleta Resort And Spa
Sheraton Adeje
La Caleta Tenerife
Adeje Sheraton
Sheraton Tenerife
Sheraton La Caleta Resort & Spa Tenerife/Adeje

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