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“Very Good indeed” 5 of 5 stars
Review of Sheraton La Caleta Resort & Spa

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Sheraton La Caleta Resort & Spa
5.0 of 5 Resort   |   Calle La Enramada, 9 | La Caleta, 38670 Adeje, Tenerife, Spain   |  
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Ranked #6 of 24 Hotels in Adeje
Glasgow, United Kingdom
Top Contributor
90 reviews 90 reviews
51 hotel reviews
Reviews in 16 cities Reviews in 16 cities
174 helpful votes 174 helpful votes
“Very Good indeed”
5 of 5 stars Reviewed November 17, 2012

Just returned from a lovely visit to this nice hotel.Staff excellent food in general fine facilities good and in a nice quiet area.Near a small supermarket and shops small bar eating place as well good The Spanish and Japanese restuarants are top of the range the main one The Parador good for breakfast did not eat there at night seems okay.They are putting in place a new tv system seems good i hope to return to this fine hotel next year all going well.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ventaslacaleta, Director of Sales at Sheraton La Caleta Resort & Spa, responded to this review, November 20, 2012
Dear guest,


Thank you for your nice comments in tripadvisor.

We are pleased to read that you especially enjoyed the Resort. As well, we do appreciate your kind comments about the staff which will be shared with all the team.

We really hope to see you soon in our hotel

Yours sincerely

Gloria Dib
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 14, 2012

We are currently staying here and are having a great time. The rooms are large and clean and the bed very comfortable.The buffet breakfast is excellent with omelettes made to order.It is very clean and unlike another hotel we recently stayed at there is not a fly in sight near the food. The staff are very friendly and move seamlessly from Spanish to English to German. The televisions have been changed to flat screens today and it has been marvellous to watch 'Strictly' from here. The spa is disappointing with the steam room out of order and the pool quite tired. It is in need of an update. I agree it is disappointing not to have free wi-fi but we paid for a weekly rate which worked out much better value than daily. I would definitely recomment this hotel. It is the first time I have stayed at Sheraton and based on this experience I would definitely do so again.

Room Tip: Definitely worth going for a sea view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2012

This Hotel is well laid out well designed and beautiful. Two very lovely pools one salt and another fresh water. The rooms are very spacious with good sized bathrooms. The television oddly was a standard CRT. Acces to BBC and ITV but little else of note apart from news. It is odd that Wifi is still something that has to be paid for 19 euros a day... The air conditioning was limited perhaps due to time of year. Towels are good and so are the sunbeds. The staff are very friendly and helpful. full board and full board plus have limitations and the plus includes only basic alcoholic drinks at a 29 euro supplement. unless you plan to drink spirits and wine in significant quatities is not very good value. the supermarket nearby is a better bet. The hotel is a little out of the way with only one cafe locally. The food is excellent and so is the waiter service many english speaking frequent it.

Room Tip: unless the sea view is really wanted not worth it. Club rooms come wit club lounge.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ventaslacaleta, Director of Sales at Sheraton La Caleta Resort & Spa, responded to this review, November 20, 2012
Dear Guest,

Thank you for taking the time to share your experience with us.

We really appreciate your nice comments about your stay.

Regarding the TV, we have already changed all the TV of the hotel to flat screen, so I hope you will be able to enjoy it in your next visit. We do value each and every comment that you have made and we have shared them with the staff members and will be used to keep on our efforts in improving.

We hope to welcome you back in the hotel soon

Kind Regards

Gloria Dib
Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 8, 2012

This is our second time to Adeje and the first time staying at the Sheraton.
The rooms and pool area are fantastic. The initial impression does not quite have the wow factor of other hotels, but is prompt and efficient.
The hotel is in lovely grounds, and backs onto a lovely beach area.
The situation is good for both adeje and caletta but does require a 15 minute walk to both.
Taxi's are also easily available and hotel staff are good and friendly - especially in the restaurant.
The only thing to flag is that the entertainment and bar area are very low key so if you have kids then there are better hotels for this - but otherwise we really enjoyed our stay.

Room Tip: Ask for a sea view and also we recommend the Club rooms
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 7, 2012

We stayed here for one night in October 2012 while we were on holiday. My son had arranged to have his wedding at this hotel and the family arranged to spend the night here. The hotel is stunning. The rooms were very spacious and bathrooms amazing. The staff were great and spoke English very well. As we were part of the wedding family we were allowed a late check out as well. The arrangements for the wedding were superb and the sunset made it picture perfect. I would recommend this hotel to anyone who is either on holiday or if you would like to have a wedding there you cant go wrong. The garden and pool areas at the hotel are stunning. Definitely a place to come back to.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ventaslacaleta, Director of Sales at Sheraton La Caleta Resort & Spa, responded to this review, November 20, 2012
Dear guest,

We really appreciate your comments and thank you very much for your great review.We are delighted to hear that you enjoyed your stay with us that you found superb our hotel and that the organization for the wedding was really good.

We will pass your comments to the hotel’s entire staff because the good experience that you had is our greatest pleasure.

Once again thank you and we are all looking forward to your next stay with us

Kind Regards
Gloria Dib
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 12 cities Reviews in 12 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed November 7, 2012

My husband, five year old daughter and myself returned after a six night stay at the hotel during UK half term week in October.

We stayed in a deluxe suite room which consisted of a large lounge area with settee, table and four chairs and large bedroom with king size bed. It had a large bathroom and wardrobes located off the lounge area. It was spotlessly clean due to the excellent maid service.

Plenty of sunbeds were available whatever time of day you ventured to the pool. The only downside was that the pools were all so cold ! I wasn't brave enough to venture in at all. We were surprised that the pool was advertised as heated as it certainly didn't feel like it.
Lifeguards were on duty most of the time which was good.

Excellent kids club with such a wide range of activities for children, probably one of the best we had visited. It had a mini football pitch, swimming pool which adults could sit round with their children too, plenty of bikes, trikes as well as the usual arts and craft type things to do. We saw a fantastic show on Eagles while we were there. There is also a mini golf area at the hotel which was fun. Excellent mini disco and movies in the evening too.

Massive choice in the buffet restaurant for both breakfast and dinner. Ate at the pool bar most days and again really good choice.

Nice promenade at back of hotel to walk down to beach, few nice designer shops and restaurants.

Beautiful gardens which were well maintained.

The film crew didn't cause any problems to us, the hotel was generally quiet during the day and then the crew arrived back and filled the bar area around 7.00 p.m., only complaint was that the bar staff were slow serving some nights and keener to chat and serve the film crew which was a it annoying.

The staff were always friendly, helpful and we will definitely return !

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ventaslacaleta, Director of Sales at Sheraton La Caleta Resort & Spa, responded to this review, November 20, 2012
Dear Client,

It was such a pleasure reading your comments, without any doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotel are enjoyable ones.

We are really looking forward to welcome you again at Sheraton la Caleta.
All the best

Gloria Dib
Sales director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 6, 2012

We have just returned from our second visit of the year to this resort. Once again they did not disappoint and our stay was very comfortable indeed. As with other reviewers we agree that the staff are superb at this resort and really complete your stay. Particularly at breakfast even with a very busy restaurant the staff were without fail cheerful welcoming and helpful.
To be fair it didnt matter if it was the maid,the pool attendant or any of the staff they were all very good cheerful and genuinely caring for their customer.
There were minus points but these should be kept in proportion as little niggles in an otherwise lovely resort. The 'Sheraton Link' free internet facility in the public area near the bar is so slow as to be almost useless and even downloading half a dozen e mails it struggles or fails altogether. I suspect this may be by design in order to generate 'paid for' internet revenues in your room. When you can get free high speed internet access in the cafe and both restaurants across the road its a pity this is not included in a 5 star hotel @ €250 per night.
Similar gripe with being charged extra to check out at 1400. Is the €20 extra revenue really worth it? This has one leaving the hotel on a slightly sour note as when I stay at Marriott Resorts both these charges would not exist.
Finally as with other reviewers at this resort and guests we spoke with, we had €85+ of charges on our bill which were nothing to do with us. To be fair this was only as the bill was presented to me for checking and the charges were readily removed with a full apology immediately. We can all make mistakes but maybe the charging procedure needs reviewing by the hotel as ours is clearly not an isolated case.
These niggles aside we would still recommend this beautiful resort and its hard working staff!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ventaslacaleta, Director of Sales at Sheraton La Caleta Resort & Spa, responded to this review, November 20, 2012
Dear guest,

Thank you for your comments. We appreciate to know that your stay with us met your expectations . Without any question, our guests’ satisfaction is our main goal and we feel very proud for your nice comments specialy the ones related to our staff.

We do apologise for the inconveniences some issues may caused you and we would like you to rest assure that we will take into account each and every observation or suggestion with the goal of improving our customers’ experiences.

We really hope to see you again in our hotel

Please do not hesitate to contact me for anything you may need
Kind Regards

Gloria Dib
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton La Caleta Resort & Spa

Address: Calle La Enramada, 9 | La Caleta, 38670 Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Adeje
#4 Luxury Hotel in Adeje
#5 Family Hotel in Adeje
#5 Spa Hotel in Adeje
#6 Romantic Hotel in Adeje
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton La Caleta Resort & Spa 5*
Official Description (provided by the hotel):
The Sheraton La Caleta Resort & Spa, a new standard in 5 Star holiday destinations in Europe, with a sea front location, enjoy the sun in it's 284 rooms, Also enjoy the 3 outdoor swimming pools, mini golf and a beautiful subtropical garden. Gather with friends or family to satisfy your appetite at any of our 5 restaurants or lounges. Explore the Spa Eutonos a true relax getaway, cabin treatments, sauna, igloo and solarium. ... more   less 
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Also Known As:
Sheraton La Caleta Hotel Adeje
Sheraton La Caleta Resort And Spa
Sheraton Adeje
La Caleta Tenerife
Adeje Sheraton
Sheraton Tenerife
Sheraton La Caleta Resort & Spa Tenerife/Adeje

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