We (my wife and I and my inlaws) spent 11 nights in the Riu Palace in September. As this is likely to be a long review, I’ll split it down into sections to make it more readable.
There was only a short walk from the aircraft to the baggage collection area, and a similarly short walk to the coach. The transfer from the airport to the hotel was around 30 minutes, though this will depend on how many other stops take place en route.
The hotel is ‘upside down’, i.e. the reception is on floor six, with the guest rooms generally on floors 1 – 5. Floor 5 seems to be mainly, if not exclusively, suites.
The rooms on the lower floors tend to be larger, but with less of a sea view. Rooms on floor 1 are on the same level as the pool.
The majority of the staff throughout the hotel, from the management to the cleaners, were very friendly. Most would greet you and smile.
When you check in, you receive a card per person for pool towels. You can exchange these for towels between 8.00am and 12.00pm each day. Pool towels can be exchanged each day at reception between these times. If you return them at other times, you will be given a card again and will need to return to reception to get your towel during the times indicated above.
There is free wi-fi in the reception area only – an access code for this needs to be obtained from reception. The wi-fi router had to be rebooted a couple of times during our stay, to reinstate the wi-fi signal. Sometimes the download speed was slow, when many guests were using the facility at the same time.
There are three internet terminals on the 5th floor, off the lift lobby. Internet access costs 50c per 10 minutes.There are also 4 card tables in this room as well as a book case where previous holiday makers' books can be (have been) left.
There was live music on the terrace each evening from around 7.30pm, usually provided by the ‘resident’ band. Someone played the piano in the reception area on a few nights.
Sometimes the later entertainment, from 9.45pm, was also on the terrace, or it was in the bar salon which is a small theatre off the reception area.
Special mention has to be made of the Beijing acrobats and the contortionist/hula hoop acts – these were both excellent.
When the music was on the terrace, it did resonate throughout the hotel but if we closed the door from the hall to the bedroom, the sound was deadened very well.
We requested rooms on the upper floors, but these were all taken, so we were given ‘upgraded’ rooms on the first floor. Initially we were disappointed as the rooms did not have a sea view with them being so low. However, this was more than compensated for by them having large terraces.
As we travelled with our inlaws, it was very convenient being able to go from our terrace to theirs without the usual physical barrier which would have been in place between balconies on higher floors.
With us having the terrace, we did not need to use the pool loungers as we had two reclining chairs which had cushions on them, with stools/tables, on the terrace itself. The terrace had sun for most of the day.
The room itself had a hallway with the bathroom off. You then moved through to the large bedroom with twin beds, double wardrobe with 10 hangers in each which also housed the digital safe (which cost €32 for 11 nights). There were plenty of drawers in the room. Some of drawers were broken in terms of the runners and some drawer fronts were damaged but they still worked ok.
The room had a reading lamp in the corner in addition to bedside lamps. It also had a sofa and 2 chairs aswell as a coffee table. There were black out curtains, and there was a fan aswell as air conditioning.
There is a secure bolt on the patio doors leading on to the terrace, which could be left open slightly whilst still secure although you would need to watch for flying insects and ants. If the patio doors are open then the air con switches off.
The room key is a traditional key so you could leave the electricity (and therefore the air con) on whilst you are out.
There are very few plug points in the bedroom, so I would recommend taking a standard UK multi-way extension cable to plug into your European adapter to give you more three-pin power points.
The TV has some British channels - 2 CNN, 23 Sky news, 24 BBC World, 27 National Geographic, 33 AXN, 34 TCM.
The room was kept very clean by a very hard working team of cleaners.
The beds are firm but comfortable.
It had a large sink area but quite a small sink, with a shelf at the back for toiletries to keep them from getting wet. The bath was inset with a shower over. The shower was very powerful! There is a support rail on the back wall of the bath and another one on the wall where you exit the bath. The bathroom is completed by a toilet and bidet. There is a fixed hair dryer on the wall. Unusually, the light switch for the bathroom is in the bathroom itself.
To prevent the shower curtain sticking to your legs, leave the curtain open slightly at the end opposite the shower head.
The water was always piping hot at whatever time it was required.
There are two separate swimming pools with a separate children’s paddling pool. The pool is kept clean by cleaners, including a frogman (!), who scrub the pool each day.
The pool area was always very busy. There were lots of loungers and umbrellas available with the majority being quite close together.
Food is to the usual very high Riu standard. There are two ‘restaurants’ near the pool which serve light meals, drinks and desserts/ice cream.
DINNER - There are 2 sittings for dinner - 6.30pm (6.00 in winter) and 8.30pm (8.00 in winter). We were on the winter timings in the middle of September.
There was a wide variety of salad elements, cold meats/fish/cheese. There is a chef area, where meats are carved to order; an Italian section with pasta and pizza. The main section has a variety of hot meats/fish, potatoes/chips/veg. There is also a designated vegetarian section.
The desserts look different but are really variations on a theme. One of the chefs prepared hot fruit/flambé/crepes with extra alcohol, but this tends to start at least 45 minutes after the start of dinner – it could do with starting earlier. There were always 4 flavours of ice cream with sprinkles and sauces. Finally, there was a variety of cheeses with biscuits, dates and figs.
BREAKFAST – There was a good selection of continental breakfast items in the main section down the middle of the restaurant. A selection of cooked items were also available, including eggs, bacon, beans, sausages, cheese toasties and omelettes. The chefs were not always quick at refilling when something ran out, and sometimes the food items weren’t that hot. Mushrooms and hash browns/potatoes were not provided at all during our holiday.
The cereals were split between the top of the restaurant, where the yoghurt and preserves could be found, and the centre of the restaurant (behind where the breads were) which was the ‘diet’ section. So if you wanted to include All bran on your cereal (which is deemed as being a ‘diet’ item), you needed to travel up and down the restaurant to get the different elements.
There were two toasters and a selection of breads, some of which was pre-cut and some of which needed to be cut by guests. Pastries/croissants/cakes finished the fare on offer for breakfast.
KRYSTAL RESTAURANT – this was the fine dining experience, which was available at no extra charge. There were 2 sittings - 6.30pm and 8.30pm. The best way to describe the food is it is like you would see on a cookery programme. We had tuna tartare followed by veal sirloin with chocolate dessert or apple crumble to finish. We all enjoyed our meals.
The only (positive) issue is that the food in the main restaurant is so good that there's little incentive to go to the a la carte Krystal restaurant.
The closest supermarket was about 5 minutes’ walk away. You could reach it by going out of the back of hotel, through the gate, turn left on the sea front promenade, and then go up the steps signed for Jack's bar. Alternatively, go out of the front of hotel, through the hotel car park to the barrier, turn right and look for the supermarket sign to take you to same supermarket. Water is €1.85 for 8 litres, milk is €1.60 for a litre and wine/cava is around €4 for bottle.
The shopping centre Plaza del Duque was about 15 minutes’ walk away. To get to this, you need to go out of the back of the hotel on to the seafront, turn left and follow the path past the other shopping centres and restaurants. This centre has quality shops, jewellers, clothes shops. It also has very good cafes at reasonable prices. Rajissimo does wonderful fries!
The marina is 30-40 minutes away, further on than Plaza del Duque. There is a Fund Grube store on the seafront here which sells cheaper Pandora jewellery and competitively priced cosmetics. There are also plenty of eating and drinking places en route.
EXCURSION - Teide 1/2 day.
This has an early pick up (between 7.00am and 8.30am). You will need to arrange an early continental breakfast with reception the day before. We would recommend you take a cardigan or light coat as it was very cold at the top of the cable car ride. You should expect to arrive at the bottom of Teide, at the lower end of the cable car, around 9.45am.
The cable car takes around 10 minutes to go up/ down. There is a gift and coffee shop, aswell as toilets at the base station of the cable car. There are only toilets and a covered shelter at the top, but you do get fantastic views from up there.
We returned to the hotels via a different route, with a comfort break en route, so those who were picked up first were dropped off first. We were back at the hotel for around 2.00pm.
We had a good guide who gave lots of information during the excursion.
Pre booking cable car saves a bit of time but costs the same as you would pay if you bought tickets there.
Overall, we all thoroughly enjoyed our stay at the Riu Palace. I would have no hesitation in returning to this hotel again in the future and would recommend that others consider it if they are looking to stay in the Costa Adeje area of Tenerife.
Lower floor rooms are bigger and quieter, as they are furthest away from the entertainment.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.