We have recently returned after staying 2 weeks in the Riu Palace. We had a good holiday and the Riu Palace meet our expectations, with no major gripes. There are some negatives below, but they are small in the grand scheme and did not overly detract from the overall experience.
Below I have listed what we liked and what could be improved, but they should not be read as an off put.
• Very clean everywhere. There always appeared to be people cleaning at all times of the day. They even had a guy in the swimming pool with a wetsuit cleaning the walls of the pool.
• Free fruit and bottle of sparkling wine provided in the room. As well as a drink on arrival whilst they checked you in. They also come around on some days and handed out free melon around the pool, which was a nice touch.
• We had two rooms and I requested that they were together on a middle floor, which is exactly what we were given. We also had a great sea view. I would advise that you do email the hotel before you go as they certainly seem to try and accommodate any wishes.
• Good size room with safe (big enough for a range of electronics such as eReaders and iPad mini, plus passports etc) and mini bar which we used to store our drinks in. Note that the safe is chargeable and two weeks cost 32 Euros.
• We found all the hotel staff friendly and helpful and whenever we requested something it happened. Special note should go to reception and the singing omelette chef.
• The location within the resort is good if you like it quite, which we do. However, this could be a negative for some, as you have to walk for a few minutes to reach any shops or restaurants, as you are pretty much at the end of the resort. The Paris shopping centre is close but is very small and only really contains a few boutique shops and a supermarket, so you have to walk a bit further to really get into the shops and restaurants.
• There are two pools, neither huge, but good for a quick dip to cool off. One of the pools is kept as a quieter pool more aimed at swimming, so no balls or inflatable’s, which was good. There are signs saying no lilos, but they seemed to turn a blind eye as some people used them.
• The food was good, with a large choice for breakfast and dinner (we stayed half board). The quality was fine considering it is mass catering, but do not expect restaurant quality, apart from where it’s cooked to order. What was positive was that they had a vegetarian selection each night, which more than catered for my daughters needs.
• The usual chestnut of sun beds around the pool when the hotel is full. There are not enough and they do get reserved around breakfast time (8.00am onwards). There are signs to say that reserving is not allowed, however this does not get enforced, although I do have sympathy with the hotel where this is concerned as it is difficult to police fairly. I should add there is also a man made beach area for hotel guests to use and this usually had free beds, so you could always find one, but just not around the pool.
• As much as the waiters were on the whole good and helpful, they were too attentive. They were always hovering to tidy plates and pour drinks. On a couple of occasions I was still eating and they tried to take my plate away, which was rather annoying. This also led to them clearing plates and leaning across dinners whilst others in the party were still eating. I’m sure this is done to “encourage” dinners to finish, so they can set the table for the next sitting. We had the earlier sitting, which is assigned to you for the duration of you stay, so perhaps the later sitting was not quite so bad.
• You have a table allocated to you for your entire stay. This is good in some ways, as you do not have to wait to be seated, however the tables are very close together for couples, not a problem for us but it would have been if it were just the two of us.
• You are allocated either the 6.00pm sitting or the 8.00pm sitting on arrival and that is fixed for the duration of your stay. I can see this could annoy some people, so I would request your preference before you arrive if you are making other requests.
• The evening entertainment was dismal to say the least and was perhaps the biggest improvement that needs looking at, especially given the location of the hotel. Again did not really bother us that much, but for some it would be a negative.
Other useful Info
• The beds are hard, but they do have mattress toppers available.
• There is a gym, not overly big and the equipment was rather old, however it is usable.
• The Krystal restaurant looked nice, but the menu never changes and did not offer much for vegetarians, so we did not visit.
• You need to be seated by the waiters if you want to sit on the outside Terrance for breakfast. Whereas inside, you just chose a free table.
• If you want an early start, let reception know and you can get an early continental breakfast in the restaurant.
• If you want to snorkel in the sea opposite, swim right the back on the right hand side, where the breakwaters have created an artificial reef. There were plenty of fish and crabs to see, although the fishermen are not best pleased.
• Pool towels are only available from reception on the 6th floor, so not in the pool area.
• If you like wine, best to order a bottle as you can save any unused for the following day, assuming you have any unused of course!
• We went to Mount Teide and as much as it is one to tick off, this was a very expensive trip for what you get. The cost was €234 for a family of 4, which includes the coach trip plus the cable car (€100 of the cost).
• We also went to Loro Parque and this was far better value in our view. The shows were good, but as we went with Thomson there was just not enough time to fit everything in, as the coach arrives at 10.00am (ish) and leaves at 4.40pm. I would recommend getting a car as you then have complete flexibility and it will work out around the same price, just make sure you leave early and arrive before all the coaches do.
• Prices in the hotel – beer is €2.50 and water is €1.95. We purchased beer and soft drinks for around the pool in the supermarkets, which was a lot cheaper. For instance 5 litres of water was €1.10 in one of the closer supermarkets and less than a euro in the one in the Paris shopping centre.
As said above, this is a good hotel, so do not let some of the negative reviews put you off this hotel as we were more than happy with the stay.
- Official Description (provided by the hotel):
- * Located on Costa de Adeje* 4-6 storey building* Situated on the seafront* 21,000 garden* 150 m from Playa del Duque beach* 1.5 Km from various shops* 22 km from the airport* 150 m from a bus stop ... more less
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- Also Known As:
- Riu Palace Tenerife Adeje
- Hotel Riu Palace Tenerife Adeje