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“THIS SHOULD BE 5***** OUTSTANDING SERVICE FROM ALL STAFF” 5 of 5 stars
Review of Hotel Riu Palace Tenerife

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Hotel Riu Palace Tenerife
4.0 of 5 Hotel   |   Urbanizacion La Herradura | Adeje - Tenerife, 38670 Adeje, Tenerife, Spain   |  
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Ranked #1 of 27 Hotels in Adeje
oxfordshire
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“THIS SHOULD BE 5***** OUTSTANDING SERVICE FROM ALL STAFF”
5 of 5 stars Reviewed August 17, 2012

Having stayed in some 5* Hotels in this Area this is by far the best and should be rated 5***** Free Champagne on arrival what a way to start the Holiday and the luggage taken to our room by the Bell Boy - They certainly no how to look after you here .

The Management and Staff are of the highest standard and nothing is too much trouble for them they certainly go beyound there normal field to ensure you have a most pleasant and enjoyable stay we would personally wish to thank Thomas ( assistant Director ) David ( Resturant Manager ) the Bell Boy , The Room Maids and all of the Waiters all of these are a credit to the Rui Group and made our Holiday an experience not to forget.

The Hotel ; Its an upside down hotel ie the reception is on the 6th Floor ( which is actually Road Level ) and the Pool Area on obviously the Ground Floor Level . The hotel is certainly accessable for disabled bodied persons as there are 4 lifts and access Ramps throughout the Hotel to All levels including a Ramp access to the Main Walkway in front of the Hotel.

Recomendation ; Request a " Pool View Room " ( Prefferably 2nd / 3rd Floor Levels ) when Booking as you then have a direct view of the beach and La Gomera The higher you get the Smaller the Balconies / Terraces are but all are of plentiful size . You could also request a Mountain View room with Views of Mount Tiede on a Clear Day.
The Rooms are of plentiful size , complete with Large Bathroom and power shower , TV , Hair dryer , Air Conditioning and well stocked mini bar ( although you will have to pay for useage ) .
The Beds contrary to some reports are of a very good standard with firm matresses and pillows I slept better here than in UK. ( I believe some Suites are also available on the 5th Floor )

There is a vast array of food in the Resturant Buffet of the highest standard and quality ( We have a very fusy 11 Year Old and he ate without complaint they even did pizza ) I feel to cater for all tastes including vegetarians and you can also have free of charge waiter service at your table at no time during our stay did we have to wait longer than 2 minutes for food even when waiting for freshly cooked items , There is also " Show Cooking " once or twice a week and you have the opportunity to swap a couple of your nights to go eat in the " Krystal " Resturant which is of exceptional quality with fantastic sea views on the 6th Floor ( But you must book a couple of days in advance ) We again wish to thank the resturant manager and all of the waiters for there outstanding service and professionalism.

Breakfast can be taken in the main dinning Area or out on the Large Terrace overlooking the Sea - THis is also where you will find the evening entertainment of resident Trio and Tribute singers the perfect place to relax after dinner.

The pool area ( of which there are 2 and a childrens pool ) is of a plentiful size with adequate sun loungers ( but as we had arrived in probably the busiest two weeks of the season ) found i had to be down by 08.00 Hrs ( Pool opening time to reserve sun loungers ) with a Sea View. You will also find within the Complex a man made Beach Section with Sea Views and plently of Sun Longers and Parasols . In all these area's you again receive Waiter Service for you drinks . You will also find a Main Pool Bar also serving light Lunches and a Day Time resturant serving food until approx 15.00 Hrs.

Also available within the Hotel are Leisure Facilities ; ie massage , sauna , etc and a small Gym Some of these are free Charge , I believe the massage is very good as my partner had one whilst i encountered 1 1/2 Hours on the Jet Skies with the 11 year Old ( This cost 70 Euro's ) but was well worth it ) These are available in Puerto Colon along with numerous Boat Excursions.

This Hotel is situated directly on the Beach with access via a Electronic Keyed access gate which opens up to the continous miles of Walkways .

Turn left out of the Hotel ( Sea elevation ) and within 2 minutes you have a Couple of Super Markets and local Bars for snacks ect - Within 5 Mins you enter Duque and the start of numerous resturants ( should you wish to eat out ) and within 15 Mins Walk of the Hotel along the Sea Front you are in Puerto Colon and the Resturants are endless.Turn right out of the Hotel and in approx 10 - 15 Mins Stroll you are in Calletta the small fishing village with good resturants.

A Taxi to Puerto colon is approx 5 Euro's and a taxi to Las Americas approx 12 Euro's - 10 mins and 15 mins respectively.

A Must to do ; a bit of sight seeing is to Hire a Segway Bike " Motion Sensor " You just Stand on these and Go " These come with a Guide and are approx 25 Euro's for a 1 Hour Trip - These are available to hire at the Segway office located in front of the Riu Palace sister Hotel of Arecas just behind the Palace.

I Think I have gone on enough now ! But what a Great Holiday with Exceptional , Professional Staff and service at the Riu Palace Tenerife I would also like to say this Hotel at all times ( No matter how busy ) was spotless in terms of cleanliness.

Highley reccommend Hotel and we will be back soon ;

Thankyou to all the management and Staff at the Rui.

Room Tip: " Request Room with Pool View " on 2nd / 3rd / 4th Floors as you get the best of both Worl...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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English first
Wellingborough, United Kingdom
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 5, 2012

We had a very relaxing week at the Riu Palace at the end of July. Weather was excellent and the hotel and grounds were clean, neat and very well kept.

Having read about the rooms on Trip Advisor we’d emailed ahead as a Riu Class Card holder to request a ground floor room so that I wouldn’t need to use the stairs and on arrival we found that they had indeed given us a very nice room on the ground floor with a generous patio facing onto the gardens towards the sea.

As other people mention however the beds are extremely hard and the pillows useless!

Our arrival was somewhat spoiled as although our time of arrival (9pm) coincided with the second dinner sitting but we weren’t allowed to join that and had to wait until 10:45pm for a “cold collation” to be served. Most other people who arrived from Birmingham and East Midlands flights didn’t bother! In the meantime whilst we were waiting in the bar to be booked in (why can’t they do it straightaway when you arrive like most other hotels) and dealing with our luggage someone “removed” a bag with two bottles of water and some bags of chocolate from the table where we’d been sitting.

As most people said on Trip Advisor the staff are on the whole very friendly and helpful but some of them do respond to every request you make with a long diatribe about how they do not do what you asked for but then finally agree to do it just this once. (Try asking for dry beach towels after 12 noon!!)

Talking about beach towels, this is the only hotel I’ve ever been to where you have to get towels from the 6th Floor reception rather than from a “Towel Boy” in the pool area.

People mention the problems about sunbeds but there is no lack of sunbeds - there are literally hundreds of them. It’s because the relatively small pool area can only accommodate a small proportion of them at the poolside. There are lots of others in the gardens however, some overlooking the sea and even some on a private man-made beach with real golden sand (imported) and its own beach bar!!

The real beach meanwhile, although only a few yards away, is very small, rocky and black - and crowded with people from the thousands of apartments nearby! (Although I’m told that the swimming is really good and you can see plenty of fish and the occasional turtle).

Food was good and plentiful, well up to the usual standard for the Riu’s in Europe, with pasta, pizza, fish and meat cooked at the “show kitchens” and the same salad dishes on the buffet every day - served up in a variety of guises to make it seem different. However there is a wide choice and we discovered years ago that the secret is to change what you have each day rather than pile everything from the various cooking stations and buffet onto your plate every time - because that does become boring very quickly. Desserts on the buffet are OK if you like that kind of thing - look out for the guy with the hot tinned peaches/bananas/apples if you want vanilla ice cream and once a week they do crepes.

There is also the opportunity to have the choice of a couple of “Plat du Jour” served by the waiters each evening and some of these were very good - although the choice of vegetables on some dishes was sometimes curious. Alternatively there is the specialist restaurant “Krystal” (which you can use without extra charge) but you have to be careful with the menu choices. My wife had an excellent meal with the Foie Gras starter, Salmon main and Apple Crumble dessert but my Veal main course was a huge disappointment being tough and chewy and we noticed that everyone else who asked for the “Fruit Salad” also left it!. (however the “Tomato Water” - served as part of the “Amuse Bouche” or appetisers - provided a good talking point with other diners for the rest of the week!)

Tea and coffee making facilities are not available in the room but if you take teabags and a small kettle with you (or buy one locally) the hotel will provide you with cups and milk to make your own.

If you want lunch you can buy food from the poolside restaurant but many guests actually make sandwiches at breakfast and take cakes and fruit etc (and tea bags) from the breakfast buffet.

The Spa was rather dingy and only had male masseurs available but prices were about average at around 50 to 60 euros per treatment. It wasn't difficult to get a booking and the Sauna was free (but it was as hot outside on the poolside so why bother?!!)

Tip of the week - if you want to see something of the island arrange carhire before you leave the UK - hire prices at the hotel with Avis and Thomsons are twice the internet price and the Thomson Tours are even more overpriced than ever)

Despite some of these negatives the overall holiday experience at the Riu was very positive and very enjoyable and if you choose to go there (and are over 40) you should have a good holiday

All good things come to an end however - and then if you have to fly home with Thomson you'll be jammed into the most uncomfortable planes available and at unsociable hours. Beware that they will take you to the airport with hours to wait. The airport formalities were very quick and once “airside” we found that the cafe bars on that top level are much less crowded than those on the departure gate level - so after you’ve bought your duty free (and expensive chocolate) downstairs go back to the upper level (use the lifts) and sit in the cafe bars up there whilst you wait for them to decide which gate you’ll be boarding from.

Have a good Holiday!

Room Tip: Ask for a sea facing room on the ground floor
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 30, 2012

We were made to feel very welcome by the staff. Everyone from waiters to housekeepers was pleasant and helpful. Evening entertainment was good especially the resident trio. Food was varied and plentiful and as a change from the buffet we were invited to dine in the more select a la carte restaurant a couple of times at no extra charge.
Situated on the sea front, the hotel has good views and there is a small beach. However, most of the area is rocky and this isn't the ideal place for a traditional beach holiday. To compensate, the hotel has very good shallow pools and there is a large area of sand within the grounds which is usually uncrowded and ideal for sunbathing.
Thanks to everyone for making it a very pleasant holiday.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braintree, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 22, 2012

I'm not gonna rattle on about the weather, but let's just say it was hot and beautifully sunny all week long, which always makes a holiday like this go well.

I'm a wheelchair user and carefully chose this hotel with suitability for me in mind.

The area surrounding is quite hilly and the hotel itself is built on a hill, yet the whole complex is very well suited for me, needing no help from my partner to get anywhere I wanted.

The buffet is lovely, plenty of selection, although the rotation of food is slightly biased towards pork. Chicken seems to not exist in Tenerife, but could of just been an unlucky week for someone like me who likes a good bit of chicken.

Our room was on the ground floor with a large balcony overlooking the gardens. It was nice to sit out in sometimes just chilling before dinner. The higher the room the smaller the balcony, but even top floor you'll still have plenty of room to sit.

After dinner it's nice to sit outside in the bar balcony and enjoy a beer (or cocktail for the mrs). The birds get annoying trying to pinch the peanuts off the table but aside from that it's lovely to watch the evening sun go down.

The entertainment for the evening is limited to a house band playing rather boring songs. It's more aimed towards the older generation, but this isn't what we came for so I'm not knocking it too much.

This place is not really suited for kids. There's nothing much for them to do, and so what kids are staying will get bored quickly. This hotel is for adults to chill at, leave the kids with the grandparents for a change.

To sum up, we had a great time here. The staff are excellent, the food lovely, very reasonably priced and the weather was just fab.

A definite for anyone looking to relax.

Room Tip: The ground floor rooms have largest balcony, that alone sells it to me. Our room number was 143 and...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 21, 2012

If you want an hotel that that gives you excellent service, with excellent food and a relaxing holiday then this would be the hotel for you. The staff were first class and could not do enough for you. From the reception, to the bar staff, to the pool service and the restaurant everyone was happy and friendly. The al la carte Kristal restaurant is a must to book when you get there with top class food and excellent views across the pool and the Sea.
Although my wife and I took our 16 year old daughter I would probably say it was not the type of hotel to take teenage kids because it is about 3 mile from the main bars of Playa las Americas but for a relaxing holiday by the pool, enjoying a beer or wine then this is the place for you. While we was there the RIU Palace was probably two thirds full of Germans and even they was smiling and happy so the hotel must have been doing something right !
There are plenty of restaurants and bars within easy walking distance along the sea front and if you want to get a taxi into Las Americas it is about 12 euro.
I will certainly recommend this hotel to my friends if they are planning a trip to Tenerife and whenever we plan to go back to the island this hotel will be top of the list.......Enjoy and have a good hoilday !

Room Tip: We was on the second floor room 246 and we had a view of the sea and the palm trees. The large balco...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechelen, Belgium
Top Contributor
89 reviews 89 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 19, 2012

I loved the food there. Main restaurant as well as Kristal restaurant offered splendid choice of food and everything was beautifully presented and served. Waitresses and waiters were very good at their job, twice a week there was a thematic evening. Shows in the theatre were so so, although the night of our departure I saw a poster that Gloria Estefan is going to perform! Would love to see that. I loved the way to access rooms: from outside gallery. Room was ok, not too modern. But bathroom was superb: full marble. All in all, we had our fun.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 12, 2012

We arrived after a long & tiring journey, last to be booked in out of 8 couples, so it took over half an hour and the free drink was not forthcoming - not a good start! The room was nice & clean, but an uncomfortable bed & useless pillows! It was cleaned every day with clean towels & sheets if requested. All staff were very friendly & helpful. The food was the best I have ever tasted, and so much of it, easy to over eat as we just wanted to try everything! We didn't try the table service as the buffet was too good! The walk to the village on the promenade along the sea was beautiful and we watched the sunset while having a relaxing drink in a bar. Small shops very near. We went with Thompson & the trips were over priced for what they were - probably better to book independently. The rep was elusive and inexperienced also. The entertainment was ok, but we didn't see much as we went out of the hotel in the evenings. The pool was lovely, apart from other guests reserving the best place with towels - then going out for the day & returning after 4pm! I hope their towels had a nice day in the sun by the pool! Also watch out for other guests (they know who they are) reserving 6 sunbeds when there are only 2 of them - because they don't want anyone to sit next to them.... Guests from the other Riu Palace next door came to use the pool as their one is cramped & smaller with no view - a bit of a cheek as our hotel is more expensive and should be exclusive to guests only. Another downside was that some people brought their kids along and there is just nothing for them to do! Hence bored, screaming, over-tired tantrums - and that was just the parents! There was an incident over about 3-4 evenings where very small children were chasing each other around the restaurant, very dangerous as guests were carrying hot plates with hot food. The restaurant staff did nothing to stop it and it did ruin our evening meals with the atmosphere more like a MacDonalds than a 4* restaurant, we ate up quickly & got out fast.
Overall it was a wonderful relaxing break but with a few minor niggles. Great for couples any age but not families.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Tenerife

Address: Urbanizacion La Herradura | Adeje - Tenerife, 38670 Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Adeje
#1 Luxury Hotel in Adeje
#1 On the Beach Hotel in Adeje
#3 Romantic Hotel in Adeje
#3 Family Hotel in Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Palace Tenerife 4*
Number of rooms: 296
Official Description (provided by the hotel):
* Located on Costa de Adeje* 4-6 storey building* Situated on the seafront* 21,000 garden* 150 m from Playa del Duque beach* 1.5 Km from various shops* 22 km from the airport* 150 m from a bus stop ... more   less 
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Also Known As:
Riu Palace Tenerife Adeje
Hotel Riu Palace Tenerife Adeje

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