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“Very nice place” 4 of 5 stars
Review of Sol Sun Beach

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Sol Sun Beach
3.0 of 5 Hotel   |   C/ Londres N03, 38660 | Playa Fañabé, 38660 Adeje, Tenerife, Spain   |  
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Ranked #17 of 27 Hotels in Adeje
Adeje
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Very nice place”
4 of 5 stars Reviewed December 27, 2013

very nice, clean and friendly hotel/apartment complex. ideal for our needs. Just some small issues: the place is like a maze and not very well signposted- we frequently got lost going to and from our room! Our room was in A-block which is downstairs in the basement area and unfortunately right opposite a very noisy karaoke bar (Ye Olde Ocean) which was open until 2 or 3 am. Remember to take ear plugs! I also wouldnt recommend the La Gomera tour booked through the hotel. It was expensive and the meal that was included was diabolical. you can find cheaper tours elsewhere in tenerife. Other than that, a lovely hotel. I would stay again! (just not in A block!)

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review, January 2, 2014
Dear Maria Theresa B,

Thank you so much for your lovely feedback about our hotel and cleaning. Your compliments are very much appreciated.

Thank you for taking the time to write a review and for your nice words and we hope you have a lovely New Year 2014.

Waiting for you to come back very soon!

María José Bergés
-Guest Experience Manager-
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401 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Dolgellau, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 24, 2013

have booked to stay at this hotel from the 9th to the 18th of December, have booked a 1 bed sea view apartment for my mans 50th birthday, however after reading some of the negative reviews am slightly worried but fingers crossed we hope that we have booked 1 of the better rooms, looking forward to a great birthday celebration and a good holiday...

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review, November 30, 2013
Dear gwynbow68,

Firstly we would like to thank you chose Sol Sun Beach to spend your holiday in Tenerife.

However, sorry to see the low score you have given us without stayed with us even. We are sure that when you come you will enjoy one of our beautiful rooms, our services and the beautiful island where we are, Tenerife.

See you soon!

María José Bergés
-Guest Experience Manager-
Sol Sun Beach
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Leeds, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 23, 2013

I was booked into this accommodation for a week (staying in apartment C4-13) with my sister, who had made the booking directly with Melia. On arrival we were confronted by 'Elba' at the reception desk who told us there had been double bookings and they could not accommodate us until after breakfast the following day - no apology and failure to explain why this had happened! Not a great reception after a four and a half hour flight. 'Elba' proceeded to say that some guests had been sent to the north but we were to go to the Fanabe Hotel (or what we thought was the Fanabe Hotel) as we were not given any directions or map and found it hard to understand her broken English. After a totally uphill wild goose chase we were re-directed to Logo de Fanabe which was actually 2 streets away from where we started off. Anyway, this aside, we decided not to go to the hotel directly after breakfast the following day as obviously the room would not be ready - so presented ourselves at mid-day to be told by 'Elba' that the room would not be ready for 45 minutes :( Not a great welcome considering the inconvenience we had been put to. We left our luggage and walked round for a couple of hours and eventually managed to check in and told it was a very nice room. My sister had requested a full sea view .. which we did get from the end of the balcony so arguably not what we had anticipated as we directly overlooked a neighbouring property - in my opinion a side sea view! The room was very tired, broken cupboard door under the kitchen sink, no air conditioning, just very dirty ceiling fans. The day to day cleaning was OK, with fresh towels but the balcony was untouched. Pillow stained! Very disappointing considering the price paid. Room very much in need of a re-vamp. For the past 8 - 10 years we have had bookings with Melia and stayed in many of the Sol Hotels which have always been satisfactory and of a certain standard. On this occasion they fell far short of expectations and we would definitely not be returning to Sol Sun Beach. If there is a plus - the location was great!

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review, November 27, 2013
Dear 885JillianW,

First of all thank you very much for providing us your feedback which we always take very seriously in order to improve our services.

I regret to read that we could not reach your expectations. I am sorry for any inconvenience that we may have caused you. It was a misunderstanding, as we had a hotel employee at your disposal ready to accompany you, but you said you knew where it was. Still, no doubt that we have talked to the departments involved for this not to happen again.

I really hope you can give us another opportunity to prove it and make of your holiday the one you deserve.

Our best regards,

María José Bergés
-Guest Experience Manager-
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A TripAdvisor Member
5 of 5 stars Reviewed November 9, 2013

Stayed at Sol Sun Beach for 2 nights in a studio Apt. Pleasantly surprised at how spacious Apt was. Well equipped, spotlessly clean apt. Our apt was in B block overlooking the sea. Perfect. Lovely balcony with table & chairs. Great for people watching. Lovely large swimming pool with an enormous roof top sun terrace with plenty of sun beds. Would definitely stay here again. Great location with plenty of excellent places to eat near by. Veneto and Harriet's across the road are both worth a visit, had great food in both.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review, November 14, 2013
Dear guest,

Thank you very much for your lovely feedback. I am pleased to read the comments about our rooms and our cleaning work of our hotel which is such an important factor. It us great to know that we contributed to a great holiday!

We cannot wait to have you back again. We look forward your next visit.

Greetings on behalf of all the team!

María José Bergés
-Guest Experience Manager-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 22, 2013

i have visited this hotel twice this year and could nt complain about anythink really very clean rooms always clean towels and bedlinen staff very friendly and helpful stayed in b block down stairs from reception not very well lit up coming in at night but still found way pool area is good specially for children you can always see were they are only complaints i have is when booking asked for pool view or sea view but was told when we arrived we would have to pay 30 euros per day extra but had a bit of view so stayed were i was it is a lot of money to pay on arrival also there were little ants in are food we out in cupboard so kept food stuffs in fridge overall good hotel in right place for everthink

Room Tip: try and get pool or sea views
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review, October 24, 2013
Hi Lelli_Lou-11,

Nothing better that reading reviews like yours to make our day, thank you very much for sharing your experience.

About the sea view and pool view apartments, there is an extra charge for this rooms., and so it is advertised. To avoid this situation in the future we suggest that you make sure that you reserve one of this units.

In any case, knowing that your overall experience was so satisfactory is a pleasure for us.

We miss you already, and we are waiting for your next visit.

Kind Regards,

Marcos de la Macorra
Guest Experience Manager
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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 17, 2013

The hotel is in a great position to set up a good holiday.The receptionists are helpful,the atmosphere relaxed and you are close to restaurants and bars.The rooms are clean with cooking facilities if needed and importantly, in the very warm climate,a fridge.Air conditioning would welcome but you cant have everything.The rooms are cleaned every day with clean towels and bedsheets.The pool has plenty of sunbeds if that is your wish.I would recommend this hotel for anyone looking for a relaxing holiday!

Room Tip: We were in A block which is in the lower area of the hotel.We were happy enough there.It depends wha...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review, October 24, 2013
Dear John b,

We are glad to hear from you, thank you so much for such a great review. Knowing that your stay with us lived up to your expectations is very satisfactory for us.

Hoping to see you very soon,

Marcos de la Macorra
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 6, 2013

Stayed for one week in August 2013 and found the hotel was fairly clean but there were quite a few insects around the communal areas and small ant type insects in the apartment. This did not make our stay enjoyable. The worst part for us was being unable to sit by the pool, more than the one chance we got at tea time. All of the loungers were taken up with towels, but did not appear to be occupied. We found this to be very rude and the hotel should have a policy to stop this happening. There were, however, plenty of loungers on the sundeck but too far away from the pool to have a dip now and again, The rooms were very hot, probably from the design of the hotel, being on many different levels. There was also a strange damp smell in the reception area. The best part was the location, the hotel is right at the beach with plenty of bars and restaurants around. We spent most of our time out of the apartment in the resort. This is a three star hotel at the end of the day, so don't expect too much!

Room Tip: It looked as though the pool views were the best rooms.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorTenerife, Director de Relaciones con Clientes at Sol Sun Beach, responded to this review, October 24, 2013
Dear RB2013,

Every review is an opportunity for us to improve, thank you very much for sharing.

Regarding the sunbed situation, we understand your point of view , however this occurs very rarely, as we have plenty of space and sunbeds, as you pointed out . In fact our solarium and swimming pool area are some of our strongest points.

Concerning insects, we work along with one of the leading companies in desinsectisation, but due to the hot climate in Tenerife,and a tropical environment it is very difficult for us to eliminate them, despite all our efforts.

The damp smell at the lobby area was solved too.

Thank you for your positive comments, about the our location and cleaning service, we will transmit your satisfaction to the housekeeping department.

With kind regards

Marcos de la Macorra
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Sun Beach

Address: C/ Londres N03, 38660 | Playa Fañabé, 38660 Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Adeje
Amenities:
Bar / Lounge Beach Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Adeje
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sol Sun Beach 3*
Number of rooms: 150
Official Description (provided by the hotel):
• The Sol Sun Beach Apartments are located right on the beachfront with direct access to the fabulous Fanabe Beach. It is in the resort of Costa Adeje, one of the most modern and quiet tourist resorts in Tenerife surrounded by plenty of shops, restaurants, bars and clubs amongst other places. • It is ideal for families as it provides studios and one or two bedrooms apartments very well equipped. Excellent pool area with plenty of space for everybody. • 1 Building 2 floors 1 lift 154 apartments (studio, 1 and 2 bedrooms apartments) ... more   less 
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Also Known As:
Sol Sun Beach Hotel Adeje
Sol Sun Beach Adeje
Sol Melia Adeje
Sol Sun Beach Tenerife/Adeje

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