On arrival we were given a glass of sparkling wine. We had booked a Junior Suite. I had informed the travel company Classic Collections that I was disabled and they arranged wheel chair assistance at the airport. I have difficulty using steps. We were taken to room 26 this was down 2 flights of steps with no handrails. The room was beautiful and had a large terrace overlooking the sea, it had 2 sunbeds a table and 2 comfy chairs and it was very large. I informed the hotel that the room was not suitable because of the steps, I was then offered a room on the 9th floor accessible by the lift and no stairs. This room did not have a sea view, or any sun beds on the terrace it overlooked the back of the hotel. Eventually decided to go back to original room and struggle with the steps. There are two areas of the hotel that are accessible by ramps. Unfortunately I could not access the elevated pool because of the stairs.
We booked bed and breakfast. The breakfast was excellent. You can also buy a half board option for 24 euros per person. The buffet meals were excellent. There was always plenty of sun beds available round the pool and the pool staff were all very pleasant and brought cushions for the sun beds, towels and an umbrella. All the staff were very pleasant and could not do enough to help at all times. I would certainly recommend this hotel if you do not have any disabilities.
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- Also Known As:
- Jardin Tropical Hotel
- Jardin Tropical Adeje
- Hotel Jardin Tropical Tenerife/Adeje