Booked this 6 night holiday through "On The Beach". Cost for the hotel element was about £167 all inclusive. Booking was for the Ocean Palace in Adeje, Tenerife.
Arrived at the hotel it has no sign or name outside it. All menus etc. are branded as "Playa Real".
Bearing in mind the cost this hotel was OK, you get what you pay for. Rooms were big enough and clean. Reception helpful on several occasional and all seemed to speak good English. Common areas and pools clean. Food varied and OK.
The hotel has two big pools. It is a brisk 15 minute walk to the beach.
In general staff polite and hard working
All inclusive bar service satisfactory. Reasonable brands, self service beer and soft drinks.
Arrived at 6.30 pm on a Sunday Night. Allocated a room very quickly and efficiently. when we got to the room it had not been cleaned after the last guests. went back to reception with suitcases and invited to go for dinner and come back in 1/2 an hour.
Was given the key to put cases in a "secure" luggage area. The consists of an area separated from a corridor by a 2 foot wall with 2-3ft wrought iron fence on top. It was not locked, I was not escorted and any one could easily climb over the top of the fence.
An hour later we went back to reception. Our room was still not ready but we were immediately upgraded to a junior suit room (Plus point).
There were no coat hangers in the wardrobe in the room for for the entire length of our stay (nor did I bother asking for any).
The WiFi (20 euro a week) was regularly down and sessions quickly timed out.
One night (about 8.30 pm) I could not access the electronic room safe (2 Euro's a night). I reported this to reception within 10 minutes a maintenance guy attended. He opened the safe, but could not affect a repair. The safe was swapped over with an other (Good point).
One day at the Pool Snack Bar a waiter took a fit because guests had left plates on a table and he had to take them to the servery himself. Guests round about got a mouthful from him and told to take their own empty plates back.
Bed linen and towels are only changed twice a week. This is the hotel policy and stated in the guest information pack. There is no room cleaning on a Sunday. Room cleaning that was done amounted to making the bed(s). The bath was only cleaned once during our stay.
Only one English speaking TV channel (BBC World news)
This hotel has the potential to be 4 star but is not. There seems to be a barrier either through finance or staff training from them achieving that level.
- Official Description (provided by the hotel):
- Playa Real Resort is a 4-star hotel located in a prime position on the Adeje Coast close to the cosmopolitan Playa De Las Americas with an All Inclusive Program perfect for families who want a stress-free holiday! ... more less
- Also Known As:
- Playa Real Hotel Adeje
- Ocean Palace Hotel
- Playa Real Resort Tenerife/Adeje