We stayed in the Balcon for a family wedding in June 2013. We requested a sea view when booking with our travel agent. On our arrival we were given our rooms on the ground floor. The
room had no balcony and no sea view, it had a small window and was looking onto a wall of a small courtyard, we asked the Manager to move us but he said that the hotel was fully booked and because we didnt pay extra for a seaview there was nothing he could do, we offered to pay
the additional cost but he refused to move us. My Father who is 90 was given a room that was
like a prison, it had a small window with bars on it and was so dark, it was looking out onto an alley and the Irish Bar, the noise at the weekends from the bar was awful and he experienced people coming from the bar shouting into his window, again they would not move him. Could not
fault hotel for cleanliness or location, breakfast was ok but evening meal was awful and staff were
not pleasant or helpful. Only helpful staff member was "Juan" the porter, he was a very happy and helpful person. Swimming pool area was very small and beds were too close to each other.
We would not be returning to this Hotel but would definetly return to Nerja.
- Official Description (provided by the hotel):
- The hotel is located in the heart of Nerja, at the "Balcon de Europa" square; a balcony looking to the sea. ... more less
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- Also Known As:
- Balcon De Europa Nerja
- Balcon De Europa Hotel