My husband and myself stayed at The Balcon 1st - 8th March. In spite of informing the hotel and Thomsons that my husband was a wheelchair user and requesting an accessible room we were allocated a room with a shower accessed via the bath on 9th floor. The view from the room was of the air conditioning unit. We upgraded to a room with a walk in shower and a view of the balcon the next day at a cost of 25 euros per night. The weather was poor so we did not need to use the swimming pool which was up a couple of steps and would have been a struggle. The food was just okay; one night I ordered crab salad and was served crab sticks! The following night we dined out at 'Oliva' - fabulous food! Last year we stayed at Riu Monica but decided to stay at the Balcon for the waiter service and location. The staff at The Monica are more friendly and obliging and the food is better, although it is buffet service. There are no Thomsons reps at the Balcon and very little hotel information in the room. The Monica has more of a buzz about it, even though the entertainment was quite poor. There was no entertainment at The Balcon to speak of, we went into the piano bar one night and found it totally empty and walked out again. Luckily there are lots of good bars and restaurants to discover in Nerja and we met some lovely people there. I complained to Thomsons on our return with regard to the room to be told that Thomson do not have a contract for the 8th floor rooms (which are all walk in showers). Apparently we should have contacted the 24/7 helpline number who would have rung the hotel who might have taken pity on us and moved us to the 8th floor at no extra cost. Whatever!
- Official Description (provided by the hotel):
- The hotel is located in the heart of Nerja, at the "Balcon de Europa" square; a balcony looking to the sea. ... more less
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- Also Known As:
- Balcon De Europa Nerja
- Balcon De Europa Hotel