Not only was the hotel a huge disappointment but they had double booked our room on arrival. We had paid for a room with a sea view, through the booking agents “World on a Plate”.
On arrival however, we were told that all the rooms with sea views were taken and had to spend our first night in what can only be described as ‘Servant’s Quarters’, directly opposite a very noisy Irish Pub.
The following day we were finally given the room we should have had but we had to wait hours for it to be prepared and that day was practically wasted.
They told us our room would be ready by 12 noon but had to wait until about 2pm.
On departure they tried to charge us for 7 nights of parking, despite removing the car from the hotel car park after two or three nights and parking it in an open area of land reserved for free parking.
Recent tricks to extort money out of me come as no surprise - the hotel is still trying to charge 100 Euros to my VISA Card despite being back home for four months.
The Balcon de Europa staff are either totally incompetent or perhaps they are operating a dishonest policy?
As for the hotel - might have been nice thirty years ago?
