On arrival, none of the four receptions had any record of our booking. Eventually, we were moved to an apartment in a neighbouring town of Torrox, with the reception manager bluntly informing us that "we only normally use this place in emergencies! ". We were told we would have a private pool...this was a lie! It also turned out that the apartment we were put up in, was actually for sale...on the monday of our holiday, we had three seperate couples viewing the apartment we were staying in. it would appear we were put out in this apartment and forgotten about...not once did we have a visit from a cleaner or receive fresh bed linen or towels. The washing machine flooded the apartment, and as we were about 10km from reception, and nobody gave me a contact number, I had to clear it up with no assistance. when I informed the staff of this on check out, I was simply met with an "ok"...no apologies etc. The customer service, or lack of it, from the staff is truly shocking. All in all, the worst place I have ever had the misfortune of staying in.
- Official Description (provided by the hotel):
- Apartamentos El Capistrano®, in Nerja, Costa del Sol, registered with the Andalucian Tourism Department (under nºA/ MA/00740)The villages El Capistrano Villages® look like typical Andalucian villages, where the white houses, the narrow pedestrian streets and the well kept gardens, convert those in the ideal place to spend nice and quite holidays. ... more less
- Reservation Options:
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- Also Known As:
- Apartamentos El Capistrano Villages Hotel Nerja
- Capistrano Nerja
- Capistrano Village