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“Apartment from hell!” 1 of 5 stars
Review of Apartamentos Playa Torrecilla

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Apartamentos Playa Torrecilla
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Calle Torrecilla 3, 29780 Nerja, Spain   |  
Hotel amenities
Ranked #9 of 53 Specialty Lodging in Nerja
Certificate of Excellence 2014
Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Apartment from hell!”
1 of 5 stars Reviewed September 18, 2012

Where to start? Probably by saying DO NOT stay in these apartments. We arrived on a Friday (August 2012) and our apartment was never cleaned for the week nor was the towels replenished!!!!!!! The apartment was like walking back into the 70's! It was so basic it was beyond belief.

The bathroom was the size of a shoe box and it was not clean.…… The kitchen was tiny with the dirtiest grill I’ve ever seen. A shabby curtain separated the bedroom to the sitting room which plastic outdoor furniture set in the middle of the floor. To make matters worse there was NO AIR CONDITIONING just a filthy fan in the bedroom!!!!!!!!

The one thing going for the apartment we stayed in was the size of it and the view of the beach. That was where it starts and ends and these two things is definitely not enough for us to book it again.

The photos of the apartment on the site are nothing like what we stayed in!!

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G E, Manager at Apartamentos Playa Torrecilla, responded to this review, October 2, 2012
We are saddened to read your review as we felt that you had always looked so happy during your stay, never complaining once. If your apartment was not cleaned to our usual top standard, we would have readily made sure it was immediately, while you where out, so as not to cause you any inconvenience, or by giving you another apartment. We have official complaints forms which we readily give out if we did address the issue at hand, but you did not bring anything to our attention at any point of your week's stay with us.

It seems that your complaints, apart from the cleanliness, are mainly due to not receiving hotel services. We are not a hotel; we run officially classified self-catering holiday apartments. This makes a big difference as to linen/towel changes (we do not provide daily changes as stated in our conditions), air-con, etc.

When you first reserved, we gave you the choice of a premium apartment with air-con, or a standard one at a cheaper rate. You chose to forgo amenities for the cheaper choice, so you knew you had no air-conditioning from the start.

Most of the furniture in your apartment is at most 2 years old, when it was refurbished, including the curtains and beds - and we have had a great response regarding the sleep quality in the last year. There were 2 sets of dining furniture in the apartment - one for outside and one for inside. You also give us a low rating for the rooms and then say they where spacious, and had no complaints about the general service - but still a low rating there.

At the end you state that the web photos are nothing like the apartment, but in a recent email to me you admit that the pictures resemble the apartment. In the same email you then try to extort payment by requesting a part refund in exchange for a higher rating. We where at a loss at first about your review, but maybe the last point has clarified it for us a bit more.

Yours sincerely,
Apartamentos Playa Torrecilla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Innishannon, Ireland
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 5, 2012

We stayed here last about 12 years ago, and never forgot it because of the location! We returned last September, and again in April/May this year, and it was all we had remembered it to be! We were lulled to sleep by the sound of the waves and awakened to it each morning as the sea is only about 100 metres away. The apartments are extremely clean and spacious, adequately furnished. The garden is lovely and peaceful, with the promenade outside the gate and the sea just beyond that. The centre of town is a mere 5 minute walk away - with easy access to shops, restaurants, etc. We hope to return soon........even though the weather in April/May this year left a lot to be desired, but that was nobody's fault! Lastly, the concierge is extremely helpful and courteous. Dermot and Mary, Co. Cork

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kildare, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 1, 2012

My sisters, niece and I are just back from spending 8 nights in these apartments. We were at a wedding in Nerja. This is our third visit The location is fantastic, no more than 5/8 minutes to Balcon De Europa. Close to 2 small supermarkets, restaurants, bus stop outside the door. The bus takes you to the Tuesday Market also. Beautiful walks right in front of apartment. Our apartment was recently refurbished, had 3 balconies, was spotlessly clean and had amazing views of the ocean. It had a new kitchen, new cooker, microwave, fridge, washing machine, everything in bathroom is new. It was fantastic to wake up in the morning and look out at the sea, it was like being on board a ship. Our dealings with the management and staff could not have been better. They were very helpful and if there was any problem they were on hand immediately to sort it out. We found the beds to be very comfortable. We plan to come back again in the near future and would not stay anywhere else.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 7, 2011

We visit Nerja at least twice a year in Autumn and Spring.We find these apartments to be ideally located for the beach and the town,without the hassle of traffic since routes are mainly pedestrianised. Theer are many restaurants nearby and the restaurant in the complex is good. The apartments are clean and the facilities adequate. They are in the process of being refurbished. We have stayed in several of the apartments and find them all spacious and comfortable. We are able to sit on the balcony and watch the sunset over the bay.every apartment has a sea view and overlooks the well kept garden. There are supermarkets within walking distance and the local bus stops just outside. We hope to return again this Autumn. the receptionist is very helpful and obliging and able to sort out any minor problems

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frigiliana, Spain
Top Contributor
111 reviews 111 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed July 11, 2011

we stayed in apartment 26 on the second floor which was a 2 bedroomed property.it cost 75 euros per night for upto 5 people to stay in firstly the negatives (if you can call them that) that apartment was built in the late 60's and it is showing its age. kitchen units that are way past their best doors that could do with being replaced etc just a general update of the apartments.no aircon just ceiling fans unless you book the updated apartments.also the bed springs were loud to say the least! only other issue was the noise that you got if you were in the second bedroom as this faces onto the back and onto the road and pavement. traffic wasnt so much of an issue just people walking back to their hotels late at night. sometimes caused abit of noise. but earplugs sorted that .

the positives.As i said earlier the apartments are very big we had two large double bedrooms plenty of storage space with a small kitchen which is all you need when on hols.sat tv with the usual sky news bbc etc a large terrace balcony and a bathroom with a bath tub! there was also free secure parking ( its 10 euro a night in peak season. mid july-august) which was a god send considering how bad street parking can be in nerja and one of the reasons i booked the apartment. but best of all is the location. its litterally 10 steps off torrecilla beach and an easy 5-10 min walk to the balcon. so you get the best of both worlds. theres a laundrette service for a few euros and theres free wifi in the reception area the gardens and outside areas where kept lovely.

so if you are after abit of the 5 star treatement this place certainly isnt for you. but if you just want a great sized basic apartment in a wonderful beach side location at a great price with a nice garden around you for the kids to play in safely and parking thrown in then you cant go far wrong with playa torrecilla.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2011

My husband and I first visited Nerja and stayed in the Apartamentos Playa Torrecilla in February and March 2010. We stayed for a month and despite disappointing weather loved the town and our apartment so much that we returned in the fall with our son, daughter-in-law and granddaughter. It was a perfect location to celebrate Viola's second birthday! We had 2 adjoining units both with fabulous views of the Mediterranean. The beach was just steps away and the charming center of historic Nerja was within easy walking distance. There is a playground nearby as well as lots of shops and restaurants. Our apartments were simple, well equipped, clean and inviting. The staff was extremely helpful and gracious. It is very easy to enjoy Nerja and the surrounding sights and villages even without a car. There is lots within walking distance and good bus service as well. This is the best of the Costa del Sol!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spain
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 27, 2010

We stumbled up the Apartamentos Playa Torrecilla and couldn't believe our luck. The apartments form a semi-circle around a lovely garden right on the beachfront with fabulous uninterrupted views of the sea. The apartment itself was really comfortable and spacious with a great, large balcony overlooking the garden and the beach/sea, perfect for watching the sun set over the sea after a day on the beach. The staff were very sweet and helpful and the apartment was spotlessly clean. Torrecilla is a fab location with shops, walks and great restaurants all on the doorstep. We loved Nerja; lots of little bays, cute cobbled streets and flowers everywhere. Right on the Costa del Sol but really felt away from it all. One of the best holidays we have ever had!!!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apartamentos Playa Torrecilla

Address: Calle Torrecilla 3, 29780 Nerja, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Nerja
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #9 of 53 Specialty Lodging in Nerja
Price Range (Based on Average Rates): $
Number of rooms: 30
Official Description (provided by the hotel):
Beach holiday resort with fully equipped kitchen and bathroom. Large apartments with sea views and terrace. ... more   less 
Also Known As:
Apartamentos Playa Torrecilla Hotel Nerja

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